WOW! I ordered the report with the consult. I am blown away with the amount of information provided. I received 11 reports on my DNA from Aging to gut health, fitness, sleep, methylation, skin, and ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very positive experience. Hanna Sosmeña was available for my call early when I got there and she was familiar with my report. She took me through each variant and explained to me how I could a... See more
Company replied
I love learning about how to be and stay healthy and this was incredibly helpful. Kendrick Cruz took the time to explain everything, was patient, knowledgeable and kind. I now have recommendations for... See more
Company replied
Life DNA consultant Kenrick Cruz, she took me through my DNA test explaining what my needs are comforting me and knowing that I was not seeing negative things but ways I could assist myself! Kenri... See more
Company replied
Company details
Information provided by various external sources
LifeDNA offers DNA-personalized health and wellness products such as reports, personalized lifestyle tips, and meal plans. The company is looking to provide the most secure and reliable consumer genetics platform in the world. LifeDNA's mission is to inspire people to unlock the power of their DNA so they can live healthier, more fulfilling lives.
Contact info
Queen Street 1050, 96814, Honolulu, Hawaii, United States
- +1 877-543-3362
- aloha@lifedna.com
- lifedna.com
4.6
Excellent
769 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful customized discussion of reports & supplements
April 10, 2026
Unprompted review
Reply from LifeDNA
Aloha Pooja,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers!
The website data provided is great but…
The website data provided is great but its also a lot to digest. Kenrick did a great job simplifying the information for me and had prompt follow up.
April 9, 2026
Unprompted review
Reply from LifeDNA
Aloha Ray!
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers!
Gave me a refund with no questions asked!
Gave me a refund with no questions asked which companies rarely do without hidden fees or back and forth.
April 8, 2026
Unprompted review
Reply from LifeDNA
Aloha Tristan,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers!
Charlotte was very knowledgeable
Charlotte was very knowledgeable, polite, and explained things very well.
April 8, 2026
Unprompted review
Reply from LifeDNA
Aloha Steve,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers!
Kendrick was very good very…
Kendrick was very good very knowledgeable and explained everything so you know how to use the data and how to become healthier thank you
Donn
April 6, 2026
Unprompted review
Reply from LifeDNA
Aloha Donn,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers!
I had such a great experience with my…
I had such a great experience with my 1:1 consultation. The session was incredibly individualized and really focused on my specific results and questions, which I appreciated so much. Everything was explained in a clear, thoughtful way, and I never felt rushed.
I also loved that I received detailed notes afterward, it made it easy to go back and reflect and actually apply what we discussed. Even after the session, all of my follow-up questions were answered thoroughly, which made me feel really supported throughout the entire process.
Highly recommended if you’re looking for a personalized, informative, and supportive experience!
April 3, 2026
Unprompted review
Reply from LifeDNA
Aloha Becky,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers!
I purchased this DNA test in February…
I purchased this DNA test in February and have not been able to register it.
I have reached out to the company by email multiple times and no one will respond. The test is useless if you are not able to register it.
If I could give them less than 1 star, I would.
February 27, 2026
Unprompted review
Reply from LifeDNA
Aloha Sandra,
Thank you for sharing your experience. Firstly, we're sorry to hear that you haven't been pleased with your LifeDNA experience so far. We take our customer service very seriously and it's clear we fell short of your expectations.
Based on communication we had with you via phone earlier today, there was an issue with our emails reaching you. On that phone call today we worked to resolve this matter to your satisfaction, and, per our team member, did so. Please let us know if there's anything further we can do to improve your experience and ensure that you have everything you need.
Kendrick was amazing consultative
Kendrick took the time to educate me and explain my report. She provided lifestyle changes such as supplements and nutrition. These are all changes that are easy to make. I really enjoyed the call and look forward to making the changes.
April 1, 2026
Unprompted review
Reply from LifeDNA
Aloha Zach!
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers!
Kind and Knowledgeable
She was knowledgeable about the information. Was kind and patient to answered my questions.
April 1, 2026
Unprompted review
Reply from LifeDNA
Aloha Santiago!
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers!
DO NOT trust LIFEDNA with your…
DO NOT trust LIFEDNA with your specimen!!!!
Bought a kit for my wife for Xmas and tried to return it because it was $160 cheaper after Christmas. They ghosted us and now I had to file a small claims suite to hopefully get my $550 back. This company is a complete money grab, DO NOT trust them.
March 31, 2026
Unprompted review
Reply from LifeDNA
Aloha Daniel,
Thank you for sharing your experience. Firstly, we're sorry to hear that you haven't been pleased with your LifeDNA experience so far. We take our customer service very seriously and it's clear we fell short of your expectations.
Secondly, we've looked through the communication we had with you back on December 18-21, via both phone and email. Per the written communication, the kit was purchased in expectation of it arriving in advance of Christmas. Per the tracking at that time, it was slated to arrive after Christmas, and your family was upset that it would be later than anticipated, based on our marketing.
When you requested for an overnighted kit so it would arrive in time, we were unable to provide one, and apologized for not being able to do so. The kit arrived, per tracking, on December 23rd.
We'd be happy to work with you to return the kit for a refund now, since it's likely still unused. We'll be reaching out to you via email to discuss with you directly.
We look forward to resolving this.
DO NOT BUY FROM THIS COMPANY!!
DO NOT BUY FROM THIS COMPANY!!! See my previous review. Again I was promised I would hear from some shortly about making this right, and weeks later I STILL haven’t heard anything.
Again you reply saying all the right things so people think it’s a one time occurrence, however you’ve told me multiple times that you would be reaching out and making things right…but that has never happened.
If you’re a consumer and reading this, I PROMISE YOU, DO NOT PURCHASE FROM THIS COMPANY! It will be nothing but a disappointment.
March 27, 2026
Unprompted review
Reply from LifeDNA
Aloha Mike,
Thank you for sharing your experience. Firstly, we're sorry to hear that you haven't been pleased with your LifeDNA experience so far. We take our customer service very seriously and it's clear we fell short of your expectations.
Secondly, we've reaching out to you via email and phone to begin rectifying this. We'll be sure to get you your consultation ASAP, and work with you to resolve your issues to your satisfaction.
Regarding our information, we take great pride in the actionable insights we provide to customers in all of their reports. This information encompasses potential lifestyle adjustments, supplementation, particular ingredients to look for or avoid, and much more. When we get you set up with a consultation, we'll ensure that you get a detailed breakdown of your personalized action items.
Please look for our communication shortly.
Charolette was thorough and professional
Charolette was thorough and professional
March 26, 2026
Unprompted review
Reply from LifeDNA
Aloha Ray!
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers!
I had a very educational conversation…
I had a very educational conversation with Kenrick on my LifeDNA results. She helped me understand how to read and use the information. Thank you.
March 26, 2026
Unprompted review
Reply from LifeDNA
Aloha Karen!
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers!
George Explained My Findings So Well
George explained my DNA findings thoroughly and in detail. He sent me a written plan to help me to keep myself in good health and to assist my body based on my unique DNA findings. I am so happy I did the LifeDNA testing and one-on-one consultation.
March 25, 2026
Unprompted review
Reply from LifeDNA
Aloha Val!
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers!
Charlotte was able to explain things in…
Charlotte was able to explain things in a simple format in order for me to understand the results.
March 25, 2026
Unprompted review
Reply from LifeDNA
Aloha Ron,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers!
Very informative and helpful
It was very helpful to hear about each part in my "at-risk" results, and the specific vitamins and supplements that can help support them.
March 24, 2026
Unprompted review
Reply from LifeDNA
Aloha AG!
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers!
Life DNA consultant w/ Kenrick Cruz
Life DNA consultant Kenrick Cruz, she took me through my DNA test explaining what my needs are comforting me and knowing that I was not seeing negative things but ways I could assist myself! Kenrick allowed me to ask questions allowed me to listen to what her take was on everything she was very kind and very attentive.
Sending me emails to recap our conversation and suggestions of food and vitamins and nutrients and minerals. Take to improve my lifestyle.
It was nice to have some.
I will say my experience was positive
My consultant was Kenrick Cruz
March 20, 2026
Unprompted review
Reply from LifeDNA
Aloha Paul!
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers!
Don't waste your time
See review from Mike on 8 Mar. Same experience. I've been ghosted 2x. They don't show up for the 1-on-1 reviews. Their supplements are below the values they recommend (yes I bought them in the 2 months I was waiting for my 1-on-1.) Don't waste your money on this company. Not worth what you pay.
March 17, 2026
Unprompted review
Reply from LifeDNA
Aloha Jessica,
Thank you for sharing your experience. We're sorry to hear that you haven't been pleased with your LifeDNA experience so far. We take our customer service very seriously, and would like to work with you to resolve this to your satisfaction.
We requested further information from you as we'd like to contact you, however, we haven't heard back from you with relevant contact information so we can reach out. We'd be happy to offer you a full refund on your consult experience, and clarify any questions you had regarding your supplements.
For prompt resolution, please reach out to us at aloha@lifedna.com.
Beware of additional auto draft charges to your card
I purchased initial services from this company for $250, sometime latter they auto drafted an additional $100 from my credit card. I was not aware of the additional charges until months later. Life DNA is refusing a refund because I did not object within 30 days. If you are considering using life DNA I recommend you look elsewhere for similar services.
March 17, 2026
Unprompted review
Reply from LifeDNA
Aloha Nate,
Thank you for sharing your experience. We're sorry to hear that you haven't been pleased with your LifeDNA experience so far.
For full clarity, the initial purchase you made of $249 back in 2024 included a subscription for $99 that bills yearly. As is our practice with all subscription products, we emailed you 30 days before your subscription was due to renew, on April 1, 2025. We also emailed you on May 1, 2025, once your subscription renewed, with a receipt for the $99 payment.
As you called in today, March 17, 2026, requesting a refund for the charge from May 1, 2025, the request was denied as it is well outside of our policy outlined in our terms and conditions.
We're happy to speak with you further regarding this. Please expect communication from us from aloha@lifedna.com.
Wonderful customer service
They not only resolved my issue, but continued to reach out even after I dropped the ball in my response. Truly great customer service.
March 11, 2026
Unprompted review
Reply from LifeDNA
Aloha!
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.