LifeSafer Ignition Interlock Reviews 

20,414
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff members for their exceptional patience, clear guidance, and supportive attitude throughout the entire procedure. Many consumers note that representatives are friendly, highly professional, and genuinely dedicated to resolving inquiries quickly and effectively. However, some reviewers were not happy with the frustrating long wait times and overall unresponsiveness. People frequently mentioned difficulties getting timely callbacks, reaching support agents, and getting proper assistance when facing urgent account issues. A few customers also noted challenges with scheduling appointments and experiencing communication gaps during their service.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting how helpful, friendly, and... See more

Customer service

Customers consistently note positive experiences with customer service, frequently praising helpful, patient,... See more

Service

People report positive experiences with service, often highlighting efficient support, helpful and... See more

User experience

Users describe positive interactions with user experience, highlighting how helpful, friendly, and... See more

Response time

Reviewers express mixed feelings about response times, as many customers praise quick answers and short hold... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Disspite my frustration Ms Tawanna remaind patient and understanding. She was very explanatory and made sure that I understood what needed to be done. Her assistance and calm attitude help me to compr... See more

Company replied

Rated 5 out of 5 stars

I was assisted by miss Carmen from start to stop. She was extremely helpful and pleasant to work with. Miss Carman was the liaison between me and the installer to make sure they could accommodate my p... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure speaking to Amanda, the representative on the phone. She was impeccable outstanding. Very caring, intuitive to the need of my concerns that I had. Problem solver 100%. Very kind. Co... See more

Company replied

Rated 5 out of 5 stars

The experience was very easy employee was very knowledgeable about services. Made it easy by finding the closest facility. Walked me through the payment aspect. She was a pleasure to talk to which is... See more

Company replied


Company details

  1. Car Equipment Accessories Store
  2. also in
  3. Auto Electrical Service

About LifeSafer Ignition Interlock

Written by the company

Affordable, Reliable, Discreet

What Sets LifeSafer Apart

  • The smallest and most discreet ignition interlock device
  • Clear, transparent pricing with no hidden fees
  • Nationwide installation locations for fast scheduling
  • An expert support team that understands state-specific requirements and guides you through every step

Get Started Today

Schedule Your Installation | Find a Location

Who We Are

At LifeSafer, we have helped more than 1.5 million people get back on the road safely, legally, and affordably after a drunk driving arrest. With over 30 years of experience, we are a trusted ignition interlock provider worldwide.

  • First-ever ignition interlock certified by the National Highway Traffic Safety Administration (NHTSA)
  • 30+ years of industry leadership
  • Proven reliability, accuracy, and customer support

Have Questions About Ignition Interlock Devices?

LifeSafer is here to help you understand the ignition interlock process, from installation to daily use. Below are some of the most common ignition interlock questions we receive.

  • What happens if I fail a breath test?
    If you fail a breath test, the ignition interlock device will enter a temporary lockout period for the first failed BAC test. Lockout times are set by state regulation.
  • How much can I drink before I trigger a violation?
    Tolerance levels vary by state but are extremely low. We strongly recommend avoiding alcohol entirely and checking personal care products for alcohol content.
  • Can someone else start the car for me?
    No. This is considered circumvention of the device and may result in fines or jail time.
  • Can other drivers use the vehicle?
    In most states, yes. Other drivers can be trained, but you are responsible for any violations.

View All Ignition Interlock FAQs

LifeSafer Ignition Interlock

Written by the company

Competitive Pricing with No Hidden Fees
We believe pricing should be simple, honest, and affordable. That means no hidden fees, no surprises, and flexible payment options from installation to removal.
Smallest, Easiest to Use Device
LifeSafer’s ignition interlock device is discreet, compact, and easy to use. About the size of many cell phones, it blends naturally into your vehicle. The simple blow pattern makes each test quick and effortless, so it fits easily into your daily routine.
24/7 Support and Convenient Locations
We are here whenever you need us — 24 hours a day, 7 days a week, 365 days a year. Our nationwide network of service locations makes installation and maintenance fast and convenient, so you can stay on track without added stress.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(20,414)

2,521 reviews in the last 12 months

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Rated 5 out of 5 stars

just got a quote and wanted to leave a…

just got a quote and wanted to leave a review specifically for the agent, Maurice. He was super fast and didn't try to upsell me. He read my tone perfectly and was incredibly people-oriented. Instead of pushing extra things, he just shot it straight to me, which I truly appreciated. Thanks, Maurice! I'll be calling you back soon to finalize everything."

October 7, 2026
Unprompted review
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

We are happy to hear about your great experience while requesting a quote. Thank you for sharing such positive feedback with us. It is wonderful to know that our team member provided prompt service, paid close attention to your needs, and communicated clearly without any pressure. We aim to offer straightforward, attentive support to every customer. We appreciate your trust in our team and look forward to assisting you when you are ready to complete the process.

Rated 5 out of 5 stars

Brenda was so so helpful

Brenda was so so helpful. She went out of her way to help myself and husband. She should be commended for all her help. Thanks Brenda!!! She is so patient! I really appreciate all her help! She spent so much time with us👩‍❤️‍👨

October 7, 2026
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Reply from LifeSafer Ignition Interlock

It is wonderful to hear how patient and attentive your representative was during your call. Providing dedicated and thorough assistance is a top priority, and we truly appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

Thank you for sharing your positive experience with us. Providing fast, helpful support is a top priority, and it is wonderful to know that your request was taken care of so seamlessly. Your feedback is greatly appreciated and will certainly be shared with the team.

Rated 5 out of 5 stars

The call went good and the person that…

The call went good and the person that helped me was respectful and all that thank you

October 7, 2026
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Reply from LifeSafer Ignition Interlock

We are thrilled to hear that your phone support experience was so positive and respectful. Our team takes great pride in providing courteous and helpful service, and it is wonderful to know that our representative made a great impression during your call. Thank you so much for taking the time to share your feedback with us!

Rated 1 out of 5 stars

They claim to have sent over my…

They claim to have sent over my certificates clean report on September 28th it is now October 6th and it has still not been sent. Very dissatisfied. They claim to have sent it over right away however OSP has still not received it.

September 24, 2026
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Reply from LifeSafer Ignition Interlock

We apologize for any delays between OSP's system and ours. We have escalated your concerns to our reporting team, and we'll be in touch as soon as we hear back.

Rated 5 out of 5 stars

Very helpful and caring Tawanda Rozier…

Very helpful and caring Tawanda Rozier is awesome?

October 6, 2026
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Reply from LifeSafer Ignition Interlock

We really appreciate you taking the time to highlight Tawanda. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.

Rated 5 out of 5 stars

Life(SAVER)

Nadia made my stressful situation immediately better, she went above and beyond to get what I needed done. I truly appreciate what she accomplished for me.

October 6, 2026
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Reply from LifeSafer Ignition Interlock

We’re thrilled to hear that Nadia provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.

Rated 5 out of 5 stars

Christian went above and beyond to help…

Christian went above and beyond to help me after a week on the phone and addressed all my concerns. Thank you for taking care to fit the slipper on my foot and not turning my car into a pumpkin ;)

October 6, 2026
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Reply from LifeSafer Ignition Interlock

Thank you for sharing such kind words about Cristian. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.

Rated 5 out of 5 stars

She was super helpful and accommodating…

She was super helpful and accommodating to my travel times and found me the most easiest route to a location that would keep me out of Portland traffic super helpful

October 6, 2026
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Reply from LifeSafer Ignition Interlock

We truly appreciate you highlighting Marilyn. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.

Rated 5 out of 5 stars

Polite and friendly!

October 5, 2026
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Reply from LifeSafer Ignition Interlock

We’re so glad you had a great experience with Donnesha. At LifeSafer, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.

Rated 5 out of 5 stars

He’s very respectful and took the time…

He’s very respectful and took the time to understand exactly what I needed.

October 5, 2026
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

It’s great to hear that Danny was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.

Rated 1 out of 5 stars

They keep giving violations out I never…

They keep giving violations out I never blew no alcohol levels I had the device 3 months and got almost 10 violations and there all either because of stupid stuff my car battery dies I get a violation.

October 1, 2026
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Reply from LifeSafer Ignition Interlock

We appreciate your feedback. While device settings are set by state regulations, our team works hard to train customers, so they feel confident using the interlock. A LifeSafer Resolution Manager will be reaching out to walk you through the settings, answer questions, and provide any support you may need.

Rated 5 out of 5 stars

My agent was very helpful and very…

My agent was very helpful and very knowledgeable. She helped me to get my installation very fast. I was very pleased with our phone call.

October 3, 2026
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Reply from LifeSafer Ignition Interlock

We really appreciate you taking the time to highlight Kristina. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.

Rated 5 out of 5 stars

Fast response & quality service

Fast response & quality service

October 2, 2026
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Reply from LifeSafer Ignition Interlock

We’re thrilled to hear that Reymond provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.

Rated 5 out of 5 stars

Great

Great! Excellent

October 1, 2026
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Reply from LifeSafer Ignition Interlock

Thank you for sharing such kind words about Grace and Levi. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.

Rated 5 out of 5 stars

Tawanda Rozier was excellent

Tawanda Rozier was excellent! She made sure I understood everything ! Thank you

October 1, 2026
Unprompted review
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

We’re so glad you had a great experience with Tawanda. At LifeSafer, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.

Rated 5 out of 5 stars

Quick

Quick, easy service.

October 1, 2026
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

It’s great to hear that Cristian was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.

Rated 5 out of 5 stars

Good service

Good service

October 1, 2026
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

Thank you for sharing such kind words about Ric. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.

Rated 5 out of 5 stars

Scarlett has been amazing

Scarlett has been amazing!
She has gone above and beyond to help me, especially last minute 🫣
If it weren’t for Scarlett I would have never been able to get the help I need.

October 1, 2026
Unprompted review
LifeSafer Ignition Interlock logo

Reply from LifeSafer Ignition Interlock

We truly appreciate you highlighting Scarlett. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.

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