I've lost count of how many spas I've ordered from Lifesmart Outlet. I work in the property management industry and have had our fair share of issues with spas. We've never had an issue with Lifesmart... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is hands down the best low-cost hot tub available. It offers more jets than many higher-priced models and is incredibly easy to maintain. This is actually the second time we’ve purchased this... See more
Company replied
I wanted to purchase one of these without having to go through a middleman company and they were very easy to work with. I emailed back-and-forth with them a bunch before I felt comfortable. Save your... See more
Company replied
Called the 800 number — answered by a live person … within a minute she has my past purchase history. I confirmed what I needed to maintain my hot tub … and THANK YOU for excellent/ respectful serv... See more
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Company details
Written by the company
We believe that connecting with you is at the heart of what makes our business successful. To build our communication with you, we offer Customer Care Experts Ready to Serve You; Live Chat, Phone, and Email Accessibility; and Quality Service beyond the “Big Box” retailer. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. We are happy to help you with Preparing for Hot Tub Ownership, Selecting your Hot Tub, and Caring for your Spa Water.
Build your Backyard Oasis
Written by the company
- Online Hot Tub Shopping made Quick and Easy
- Lifesmart Outlet is dedicated to providing customer service above and beyond the "Big Box" retailers. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. Lifesmart Hot Tubs provide an amazing value for luxury relaxation in your very own backyard, and our online shopping experience is built to be quick and easy for any experience level.
Our shipping promise
Free shipping on all Lifesmart Hot Tubs
Get free shipping straight to your door. Browse and pay right online and have your hot tub delivered to your home, rather than going through the trouble of a trip to the showroom.
Contact info
Manchester, United States
- 1-800-421-0971
- sales@lifesmartoutlet.com
- lifesmartoutlet.com
4.7
Excellent
355 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Chat responses slow and Website clunky
Chat responses were slow and the website is clunky. Why have people put in address and other information in their account if it doesn't auto-populate when you place an order. You can still have them select verify to indicate that they verified their address.
May 2, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com.
We appreciate your feedback and are always looking for ways to make the experience better!
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Chasity was very friendly and helpful
May 1, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
You sold me an $89 two-pack of supposed…
You sold me an $89 two-pack of supposed filter replacements for my spa. I contacted you and informed you that the replacement "choked" my water flow, surging, as if without enough water. Your reps made me upload a video (instead of just refunding/replacing with the correct filters)...and then said the video wasn't enough! I'm 67 and not good at doing stuff like that. I was shocked that I even had to go through that. They told me to add more water! I've owned and maintained this for over a year. Insulting! Then? You agree to send me an ACTUAL OEM filter. Not two, just one! You used Watkins Wellness's kindness (who I separately spoke with) to send me an OEM...and called it even. You claimed you've NEVER heard a complaint about the Darly filters for my spa, but funny enough, Watkin's rep KNEW right off the bat that the filter capacity was a likely issue....and it WAS THE ISSUE. Your customer service made me think I was talking to an illegitimate back room store front. Seriously! I even offered to ship the second, useless filter back! Nope. They just didn't want to refund my money and gave me one filter that was CORRECT. Will never purchase anything from here again.
March 14, 2025
Reply from Lifesmart Outlet
I am sorry you are having such a difficult time understanding that we are partners with Watkins Wellness, and we made sure you got two (2) OEM filters for the aftermarket filters you ordered.
We indeed sell thousands of the aftermarket filters and have not the issue you were experiencing more than two other times...and adding more water resolved those issues.
Our goal with the feedback we requested was intended to provide troubleshooting and feedback for the aftermarket manufacturer, as we do not want to sell a product that does not work.
We appreciate your willingness to help us gather the information, which we collected after we had already shipped the OEM filters. We appreciate your feedback, again!
Very easy to search for what I needed…
Very easy to search for what I needed and to order.
March 9, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Everything was great kept me informed…
Everything was great kept me informed off my delivery called ahead brought it into my garage everything looks great haven’t started it up yet but very happy so far
April 22, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com!
We’re delighted to have you as our customer & glad everything’s working out great!
Answered my questions easily
April 23, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Purchase of Hot Tub
Excellent service when purchasing my hot tub. Staff member was very helpful and knowledgeable. Delivery was flawless arriving sooner than estimated. Packaging of the hot tub was great and wrapped like a glove. Driver was helpful as well with placement.
March 5, 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations. Equally, I am glad the delivery process was smooth and easy!
We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Great quality
Great quality, easy to move and overall very satisfied especially for the price.
March 5, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Great First Impression
The lifesmart team kept me well informed about calling for future service and any questions I might have. My hot tub is being constructed and I’m excited to use it! I’m sure your team will help me with any issues
April 16, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com!.
We’re delighted to have you as our customer & glad everything’s working out great. We will indeed be here if you need us, and we cannot wait to hear some great reports!
I didn’t realize you custom made the…
I didn’t realize you custom made the hot tub lids until after I paid so the wait time was much longer than I hoped. But the delivery was smooth and communication was great. The lid fits perfect and looks great
March 4, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com.
We try to post the lead time clearly on the product page, and we follow up with the email reminder of the lead time. Having the right expectations helps make the entire experience a better one.
Thank you for highlighting that note for other customers, and we’re so grateful for your feedback & hope to work with you again soon.
If I had to say anything is that it…
If I had to say anything is that it came earlier then expected. I did not have my help here yet and it had to sit in the driveway for two hours
March 2, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
It sounds like you had some good help, if you were able to rally them in two hours!
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Great Experience
Hanna is knowledgeable and went over the items in great detail. I enjoyed getting my hot tub ordered.
April 1, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
And, we agree...Hannah is superb!
Very easy to deal with and call
Very easy to deal with and call. Delivery went smooth and the hot tub works great!
February 15, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Great Customer Service!
Great experience placing my order with customer service over the phone! Very knowledgeable and friendly customer service representatives!
March 31, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Agent knew exactly what I needed!!!
March 31, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
We have an amazing team, and spas are all we do...we can't solve every issue, but our team has more insight and understanding because they are spa specialists!
I love my new hot tub
I received the hot tub very quickly. The installation was fast and easy. I absolutely love it. The large amount of jets is so incredibly relaxing and makes my back feel so much better!
February 6, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
The sales department was extremely…
The sales department was extremely helpful! Dan was very knowledgeable and helped me every step of the way.
March 18, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Dan is one of our superstars, and he is a great resource for understanding and even troubleshooting when needed!
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