Lifespan Kids Reviews 1,487

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and durability, often noting how well they hold up over time. Many people found the ordering process straightforward and the delivery service to be quick and efficient, with items often arriving sooner than expected. The ease of assembly for various products is also a frequently highlighted positive aspect. However, some customers experienced issues with delivery, including delayed parcels or items being sent to incorrect addresses. A few people also reported receiving products with minor defects, such as chipped wood or paint coverage issues, and some mentioned difficulties with replacement parts being out of stock or having long wait times.

What people talk about most

Product

People report positive experiences with product quality and design. Many customers praise the good quality... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight quick dispatch... See more

Quality

Clients share positive opinions on quality, with many praising products as good quality, sturdy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the cubby house floor to match the Lifespan Kids Numbat cubby (from Bunnings). Customer Service was very helpful via the web chat to assist in making sure this product would be suitable for... See more

Rated 5 out of 5 stars

Really enjoyed the process of building the cubby, hoping that my daughter will enjoy playing in it just as much! The instructions were clear, loved how the parts were identified by part number... See more

Rated 5 out of 5 stars

Purchased the Warringa cubby for our grandchildren.Easy to order and great pick up experience. Cubby instructions were good, took longer to put together than expected, but hubby is very fussy! 2 year... See more

Rated 5 out of 5 stars

Everything was so easy! Parcel arrived without any problem and beat things I have been waiting for months to receive from interstate. All smiles here


Company details

  1. Home & Garden

Written by the company

Excellent, innovative play equipment designed in Melbourne with nationwide delivery and assembly.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Hyperjump 10ft

Don't waste your money!!!
10 Year Guarantee against rust on the frame means absolutely nothing. Make sure to read the fine print on the undisclosed areas regarding"extreme high moisture areas" because that is entirely based on thier opinion without further explanation of exactly where. My initial response was it's wear and tear and then they agreed to fix the major 3 frame parts. However upon looking further and dismantling everything, it was apparent that there was an area designed to capture water, and well rust out your trampoline from the inside out. By the time you find it, its too late. The guys at Leisure and Global Fitness Pty Ltd really couldn't care less about the safety concerns or this faulty design. In the end I had planned to take it further, However, I didn'thave the time back then but I've found the time to leave everyone with this review months later, I bought a new trampoline from a reliable well known brand, again they wasted much time and my money.

In relation to your comment "no response", there is a paper trail of my responses. Unprofessional.

September 9, 2025
Unprompted review
Lifespan Kids logo

Reply from Lifespan Kids

Hello Dan,


Thank you for the feedback and we're sorry to hear about this experience. The 10year guarantee against rust applies only if the root cause of the rusting was a manufacturer's fault. Any rust buid up due to environmental factors, location, or lack of maintenance is excluded. You can check on our warranty terms here: https://www.lifespankids.com.au/pages/warranty-repairs.

We were able to view the case you have provided and our team has offered to cover 3 of the parts needed under warranty. Our manual states that maintenance should be observed at the first instance of rust. If this was done, rust should not have gone all the way through the poles. As good gesture, we have offered half out of the 6 parts to be replaced and we have not heard back from you afterwards.

Rated 5 out of 5 stars

Armadale play centre and Life Span Kids - just brilliant

From the excellent staff member at Reception to the warehouse staff to the after sales care everyone has been ABSOLUTELY fantastic! We (the grandchildren included) could not be happier with the Armadale 2 slide play centre. Setting it up was made so much easier by clear labelling and comprehensive instructions. With the exception of some small timber anchors pieces missing (which were sent to us within a day of our asking about them), which was a very minor issue, we realised that the task was not as daunting as we first imagined when we had laid everything out on the garage floor. Thank you to everyone at Lifespan Kids. We are already thinking of add ons to 'grow' the play centre.

February 14, 2026
Rated 5 out of 5 stars

As easy as 1,2, 3

Very easy to find the right product and place an order. Very quick dispatch and delivery. The product is as described and good quality. Very impressed from start to finish.

January 21, 2026
Rated 1 out of 5 stars

Purchased a trampoline in 2024

Purchased a trampoline in 2024. Faulty from the start took months to get a replacement part. Wasn’t even 10 months old and the trampoline mat (spring free) started to rip. Emailed them as it was still in warranty and received no response. Bolts are also falling out. Do not buy from them.

EDIT: email was sent to info@ lifespankids.com.au on the 10th of August 2025, subject “Warranty for trampoline mat” a reply was never sent, it did not go through to junk because I’ve received a response once before from a previous claim and I check my junk folder daily. There’s no need to lie and make up excuses for poor customer service and crappy products.

September 7, 2025
Unprompted review
Lifespan Kids logo

Reply from Lifespan Kids

Hello Melanie,


We appreciate your feedback and we apologise for the late response. We always respond within 24-48 hours once we receive an email for a claim. We tried searching for your name in our system and found no email since last year. We sent a separate message from this feedback to get more details on your order so that we can look into this. Please also check your spam/bulk folder as sometimes, our responses gets filtered there which would give an impression to our customers that we did not reply back.

Rated 5 out of 5 stars

Lifespan kids Educaters/carers are excellent, creative and engaging…

Lifespan kids Educaters/carers are always excellent and they engage and connect well with my daughters. My daughters are cared for very well at vacation care and before/after school care. They are fed well, the activities are creative and motivating. My daughters are always happy when I pick them up. Lifespan kids communication with parents is excellent.

January 14, 2026
Rated 5 out of 5 stars

Hi Team Lifespan Kids,

Hi Team Lifespan Kids,
Your process of ordering and the especially the click and collect that I used was a very streamlined and efficient. Would definitely use again and recommend to family and friend's.

January 1, 2026
Rated 5 out of 5 stars

Wonderful Warringa for Grandchildren

Purchased the Warringa cubby for our grandchildren.Easy to order and great pick up experience. Cubby instructions were good, took longer to put together than expected, but hubby is very fussy! 2 year old is loving it (with close supervision of course) Should get a lot of use for a lot of years!

December 12, 2025
Rated 5 out of 5 stars

Great service

Great service

Order the Walton playground, was ready for collection next day also love that they do a free click and collect super handy! Also when we arrived to collect a lovely man helped load the boxes up as it was super heavy !

Would 100% buy through life span kids again

November 27, 2025
Rated 5 out of 5 stars

Love !

My daughter absolutely loves her mud kitchen she runs outside first thing every morning and plays until it’s time for dinner. Great value for money and we have already got our moneys works

November 22, 2025

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