Lifestyle Furniture UK Reviews 

1,946
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful and solid wooden furniture, highlighting its exceptional craftsmanship, lovely appearance, and very careful packaging. Consumers also deeply appreciate the professional delivery service, noting that friendly drivers handle heavy items with great care and always arrive right on schedule. Though some customers experienced unexpected delays in delivery or noticed minor imperfections such as stiff drawers and slightly misaligned fittings. A few people mentioned that certain shipments took significantly longer than anticipated to arrive, while others had to perform minor touch-ups themselves upon receipt.

What people talk about most

Product

People report positive experiences with product, highlighting the solid and beautiful natural wood... See more

Quality

Users describe positive interactions with quality, consistently highlighting the well-made and sturdy nature... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Service

Reviewers highlight positive aspects of service, praising the efficient process, good communication, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service . The item I had order was slightly delayed and Saara continued to keep me updated both by email and phone calls. Not only great customer service but when my chest of drawers... See more

Rated 5 out of 5 stars

Never used this company before but saw the bedside cupboards i wanted at a reasonable price. I phoned the company to confirm they were not flat packs and a very helpful gentleman told me not, so I pro... See more

Rated 5 out of 5 stars

Beautiful well made furniture, well packaged & kept up to date with delivery. I paid extra for it to be brought up to my first floor flat. The two men who brought it up were pleasant & friendly an... See more

Rated 5 out of 5 stars

Beautiful well made furniture. I had some problems so cancelled my order but as the problem resolved the person I dealt with was so understanding and quickly reissued my order. The delivery people wer... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Living Room Furniture Store
  4. Office Furniture Store

Information provided by various external sources

At Lifestyle Furniture UK, we offer the best in solid wood furniture including both contemporary and traditional styles in oak, pine and painted wood through to stylish Indian furniture crafted from solid sheesham for the living room, bedroom, dining room, hallway, kitchen and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 50% of negative reviews

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4.7

All reviews

(1,946)

75 reviews in the last 12 months

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Rated 2 out of 5 stars

Slow delivery & misleading info

Despite having "UK" in their brand name, furniture is actually shipped from abroad, which results in significant delays, along with the fact they use an absolutely awful courier "Avanti Express", and god forbid you don't live near to where they happen to be based in Manchester!
Expected delivery to be free as I was spending over £400 but upon reading the small print had to pay a £30 surcharge due to my postcode (even though I live in Wales and have never experienced this with anything else ordered within the UK). Placed my order 25th October, with delivery advertised within 1-2 weeks, and it finally arrived 12th December, following a LOT of chasing and unsatisfactrory communications/customer service.
No tracking information was provided in the interim and LIfestyle Furniture had me phone their couriers directly for updates, whereby I kept receiving conflicting information vs what they were telling me and found the owner of the company very rude and disinterested. Taz from Lifestyle Furniture also complained about him to me and informed me that he had even hung up on her... I don't feel as though I should have had to be caught up in the middle of this drama!!
At one point I was promised a refund of the £30 surcharge I had paid, given the extent of the delay I was experiencing, but this was later revoked and I was then offered a complimentary bottle of "Country Pine stain" as a gesture of goodwill instead, but this never materialised either.
When I finally received the delivery (on a day I had pre-warned I wouldn't be available but it ended up my only option besides waiting until some unspecified time in January, so had to arrange for a neighbour to let them in), it transpired that the "two man delivery service" advertised consisted of one man who refuses to do stairs, which is not helpful when you live in a first floor flat. My dressing table was left in a shared hallway area blocking entrance to the ground floor flat, which was a fire hazard.
Overall, the furniture is OK but it's not worth the stress of dealing with this company. If you decide to then be sure to read all the small print and prepare yourself for a loooong wait!

EDIT: Funny response from the company 😂
1. I received an email from Lifestyle Furniture advising that my order would be arriving *in the country* on 15th November, so yes it definitely came from abroad! The fact it then travels via a UK warehouse on its onward journey is irrelevant and only adds to the delays.
2. I had no desire to make repeated contact with the courier directly, but Lifestyle Furniture encouraged me to do this, which is what I found unprofessional! No tracking information was provided during the delay I experienced.
3. I conceded in my review that the information regarding delivery is there on the website if you go digging through the smallprint, but this makes for a very poor customer experience. Any potential customer can take a look for themselves to see how prominent the messaging around "Free delivery over £400!", "Two man delivery team!", "Available in 1-2 weeks!", etc. is, vs finding out the reality of the actual service you can expect.. I shared this as a warning to others.
4. I never received the pine stain, but didn't feel it worthwhile raising yet another complaint with customer services, given how many times I had already had to contact them and how dissatisfactory my experience had been.

October 25, 2024
Unprompted review
Lifestyle Furniture UK logo

Reply from Lifestyle Furniture UK

Firstly, to clarify an important point: our furniture is not shipped from overseas. While some items are manufactured abroad (as is common in the industry), all orders are dispatched from our UK-based warehouse.

Regarding your complaint:

Delivery Surcharge: The £30 fee was due to your postcode and is clearly outlined on our Delivery page and in our Terms & Conditions. This is a standard surcharge applied by our courier, not something hidden or misleading. We also clearly state that free delivery applies to orders over £400, but location-based surcharges may still apply.

Delivery Timeline: You placed your order on 25th October and received it on 12th December. While this exceeded the estimated delivery window, we communicated throughout, and delays can occasionally occur.

Tracking & Courier Contact: We always aim to provide tracking where available. However, when customers frequently contact the courier directly, it can lead to confusion. We have raised issues with the courier service, but please understand, we cannot control their internal operations.

Two-Man Delivery: Our site clearly states that the standard delivery is to the ground floor only. Delivery beyond that requires an additional fee, which was not selected with your order. This is not something we have hidden, it is clearly displayed on our delivery information.

Stain Compensation: The complimentary stain you mentioned was sent and marked as delivered in our system. If you claim not to have received it, we would have appreciated a direct message rather than seeing this on a public review.

We appreciate all feedback, but it’s important that reviews are factual and fair. We encourage all customers to read our delivery terms thoroughly before placing an order to avoid any misunderstandings.

Regards,
Lifestyle Furniture UK

Rated 5 out of 5 stars

If I could put 10 stars 🌟 I definitely…

If I could put 10 stars 🌟 I definitely would, everything is perfect from start to finish, lovely wardrobes, packed to perfection 👌, had my husband and son put it up and didn't took them long.
Very happy with this seller and my new lovely wardrobes, need chester drawers now,will order very soon,Thank you so much...

January 13, 2025
Rated 5 out of 5 stars

Quality solid wood Furniture at very r affordable prices!

Quality Furniture
Purchased a whole bedroom range from this company and my experience from the time of placing the order right up-to delivery was excellent, can’t fault them.
Any questions we had was never too much and was answered without hesitation. Their after sales team was also brilliant, Adam and Taz are an asset to the company.

The delivery men were very helpful and helped with taking my furniture upstairs without any questions asked.

December 3, 2024
Unprompted review
Rated 1 out of 5 stars

You will regret it, please don't buy anything from them

They don't care once they have your money. Delivery was delayed, couriers are rude. Lifestyle Furniture really don't give a rats. They try and charge you to cancel due to poor service. Please, please find elsewhere. You will regret buying anything from this firm. I truly do and absolutely won't do it again ever!!! Run while you can.

November 19, 2024
Unprompted review
Lifestyle Furniture UK logo

Reply from Lifestyle Furniture UK

Hi Ruth,
Thank you for your feedback. We’d like to clarify a few points:
1. We offer FREE DELIVERY, but not timed delivery where specific dates can be guaranteed, especially during the busy Christmas period.
2. Our courier successfully delivered 239 orders in 10 days without any issues reported by other customers.
3. We incur significant costs (approximately £60 per delivery) to dispatch orders. Cancelling an order after it has LEFT our warehouse leads to additional costs for us, which is why a small cancellation fee applies.
4. While our courier strives to accommodate customers, the volume of deliveries in December means it’s not always possible to meet every request.

We regret that your experience did not meet expectations, but we stand by the fairness of our policies.

Kind regards,
Lifestyle Furniture UK

Rated 2 out of 5 stars

My experience

The holes that house the grub in the knobs on the bottom drawer were drilled too large therefore the knobs could not be tightened,the only way I could make them tighten was to superglue the grub in the knobs,very poor quality inspection

December 12, 2024
Lifestyle Furniture UK logo

Reply from Lifestyle Furniture UK

Thank you for taking the time to share your feedback. We’re sorry to hear about the issue you encountered with the knobs on your bottom drawer.

If you had reached out to us, we would have been happy to send out replacement knobs to resolve the issue for you.

Rated 4 out of 5 stars

Great product

Only reason 4 star is because of technical hitch which meant we didn’t receive an order confirmation and we had to chase up for reassurance after payment.
Otherwise excellent service, delivered as forecast and very good quality product (chest of drawers). Adam was particularly helpful.

December 13, 2024
Unprompted review
Rated 3 out of 5 stars
Lifestyle Furniture UK logo

Reply from Lifestyle Furniture UK

Thank you for your review. We appreciate your feedback and apologise that the item did not meet your expectations based on the images on our website.

We would like to clarify that this item is one of our best-sellers and is consistently in high demand. In fact, it often sells out before we even have a chance to replenish our stock and is frequently pre-sold before it comes back in.

The product may sometimes appear slightly different in photos due to lighting, angles, or display settings.

Thank you and we hope this helps clarify the situation.

Rated 3 out of 5 stars

Good quality but poor service

The furniture is of good quality. However, when I placed my order I was informed that I should expect delivery up to 4 weeks hence. The order eventually arrived some 8 weeks later. The reasons given would have been known at the time of ordering and should have been explained then. I had made the incorrect assumption that it was being made in the UK and not shipped from China.

November 28, 2024
Lifestyle Furniture UK logo

Reply from Lifestyle Furniture UK

Thank you for sharing your feedback. We're happy to hear that you're pleased with the quality of the furniture, as providing high-quality products is our main goal.

We sincerely apologise for the delivery delay and any confusion it may have caused. We understand the importance of clear communication, and we will work to improve how we inform customers about shipping timelines.

To clarify, none of our furniture is manufactured in China. We take great care in ensuring our customers have accurate information about our products, and we appreciate your understanding.

Rated 5 out of 5 stars

The furniture is lovely

The furniture is lovely. It was well packaged to avoid damage. The only criticism is that delivery took longer than expected. We had to contact the company to get an update rather than them advising us.

November 19, 2024
Rated 5 out of 5 stars

Great company

Great company . Good communication about a small problem that was rectified Impeccably. Really pleased with my purchase at great price . Will definitely deal with this company again .
Thank you

December 3, 2024
Rated 5 out of 5 stars

Beautiful oak furniture

Beautiful oak furniture for a "very OK" price + a fantastically kind sales team.
Thank you, Tahira and Adam! We will be back for more furniture!

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Dressing table

Ordered a dressing table from this company - was quite wary as I had never heard of them but the dressing table was perfect for my needs. Should not have worried as service was very efficient and furniture superb quality for a very good price. Happy to recommend and would definitely use again.

January 18, 2024
Unprompted review

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