Deceptively still offering lift tickets deals on their website . It’s totally fake!! I Lost my previous credit $300!
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See what reviewers are saying
During an online live chat with Liftopia representatives at least four times in the past month, the chat was ended early on me 2x while my questions were not yet answered and I was still typing. They... See more
Company replied
Dissapointing response to Covid-19. Solitude Resort is giving ticket refunds for early closing due to Covid-19. Because ticket was purchased for Solitude through Liftopia, no refund will be given,... See more
Same story for me. My son got sick in middle of the night at a motel near Sugarloaf. Got home early morning on the planned ski day. Doctor said he didn't need to come in unless temp jumped. 6 days of... See more
Company details
Information provided by various external sources
Liftopia's mission is to help people spend more time doing the activities they love by helping partners run their businesses more effectively. The Liftopia Platform, a cloud-based commerce solution, makes it easy for resorts to encourage more guest visits and increase revenue by offering lift tickets and ski passes at optimized prices on their websites and on Liftopia.com. Millions of skiers, riders, and outdoor enthusiasts turn to Liftopia.com to purchase lift tickets and ski passes at a great value for over 250 resorts across North America.
Contact info
1061 Market St, 4th Floor, 94103, San Francisco, United States
- (800) 349-0870
- support@liftopia.com
- liftopia.com
1.2
Bad
105 reviews
Hasn’t replied to negative reviews
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Terrible customer service; inflexible rules
The lift ticket discount that you may get is not worth the stringent and inflexible terms of purchase. Their customer service was terrible and, when asked for a modification of the order (not a cancellation), they declined to even discuss possible compromises and flatly read me the terms policy i agreed to. Very helpful! I recommend you stay away from Liftopia. I certainly will.
December 22, 2014
Unprompted review
Reply from Liftopia
We are sorry for the confusion you experienced on the Liftopia website. Booking lift tickets in advance on Liftopia will save you up to 80% at times. While we do understand our policies can be strict, it is these policies that allow us to offer discounted lift tickets. We understand that people do want to make modifications sometimes, and we try to help whenever we can, but that is not always possible. If you ever have any questions or problems with our website or products this season, please contact us directly at +1-800-349-0870 or support@liftopia.com - we'll be happy to help.
Rude customer service, unacceptable!!
During an online live chat with Liftopia representatives at least four times in the past month, the chat was ended early on me 2x while my questions were not yet answered and I was still typing. They are defensive when I questioned their policies/rules. Obviously a money hungry company who doesn't value their customers........ Absolutely sickening
December 16, 2014
Unprompted review
Reply from Liftopia
We are sorry to hear that you are unhappy with our services. Chats should not be completed until you the customer tell us that you have no more questions, so we are sorry for that experience you had. We are happy to discuss your order or our policies at any time. If you need assistance, you could always reach us by phone +1-800-349-0870 or email support@liftopia.com - we'll be happy to help.
THIEVES
purchased tickets value of 600.00 unable to ski due to illness and they refused to refund me for services not of thiers.. that gunstock had i paid there would have refunded.. they are crooks and a complaint was filed at the BBB in MA..
March 20, 2014
Unprompted review
Reply from Liftopia
We are sorry to hear that you were unable to use your lift tickets. All purchases on Liftopia are final and cannot be cancelled, refunded, changed, or transferred, even with a fee. Please note that in the event that a customer is unable to use their lift ticket for a specific reason such as a medical issue, we will work with the customer to see if there any concessions which can be made, if eligible. If you need assistance, you could always reach us by phone +1-800-349-0870 or email support@liftopia.com - we'll be happy to help.
Avoid Liftopia
Avoid using Liftopia. January 2014
Rented 3 mountain+equipment pass over Holiday in Banff. $900.
Liftopia sent us to Ski Hub in Banff, they couldn't' fill the equipment order and told us to go to the mountain in the morning and hopefully get our gear there; cited Liftopia does this all the time and doesn't control their shop's stock.
Liftopia tried to make some calls but I had to get up at the crack of dawn, motivate my family to get to the mountain for rentals and then negotiate the rentals on my own. Worse, I had to return the rentals to the original mountain by 5pm the next day so had to leave the slopes early on the last day. But, I paid $900 for this.
Liftopia did offer a $20 credit on my NEXT purchase thru them. I am insulted and would not want anyone to have to deal with this type of customer service when you pay for no hassles up-front.
Liftopia was given every chance to make things right, and they blew it all on their own.
Suggestion: Rent direct from a local shop or from the mountain.....they have control of their equipment while Liftopia does not.
January 5, 2014
Unprompted review
Reply from Liftopia
We are sorry for the problems you had using your Liftopia tickets at Banff. Unfortunately we cannot control our partner resorts' current stock of available skis/snowboards; however, we do give the resort as much advance notice as possible for them to prepare for a customer's visit. It is fairly common for rental shops to "sell out" of rental gear during the busy holiday ski weekends. If you ever have any questions or problems with our website or products, please contact us directly at +1-800-349-0870 or support@liftopia.com - we'll be happy to help.
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