lighterusa.com Reviews 2,350

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 583 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and efficient order processing, often noting that products arrive quickly and in good condition. Many consumers appreciate the superior quality of the products and the wide selection available, often finding exactly what they need. Reviewers also highlight the competitive and unbeatable prices, along with the convenience of free shipping on many items. However, some customers experienced issues with shipping, including delayed deliveries, packages marked as delivered but not received, or unexpected requirements for in-person signatures. A few people also reported receiving defective products or items that stopped working shortly after use, and some felt that the product quality was inconsistent.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising fast and timely shipping, with... See more

Product

Clients share positive opinions on product, with many reviewers praising the quality and variety of items... See more

Order

Users describe positive interactions with order, frequently highlighting quick and accurate deliveries, with... See more

Price

Reviewers highlight positive aspects of price, with many customers appreciating the great and consistently... See more

Quality

Reviewers mention positive feedback about quality, with many stating that products are of superior quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got conformation of my order immediately with an email with my orders details. This my fourth purchase buying puffcos pivots and yocan koda pros for flavorade cartridges and live resins. It's was a se... See more

Rated 5 out of 5 stars

They were fast with notifications and getting it sent out right away...i ordered singles like a orbit atomizer and hot knife attachment and it was crutail that they both worked and they do just fine,t... See more

Rated 5 out of 5 stars

Lighter usa has all your tobacco needs and nicotine pouches that I can order and receive in the mail at my house in California. Every since California banned flavors it's been a battle finding compani... See more

Rated 5 out of 5 stars

Absolutely amazing product that is unavailable without sources Lighter US being the most credible I've encountered. Fast free shipping. Light speed customer service. Understanding of customer forward... See more


Company details

  1. Vaporizer Store
  2. Cigar Shop
  3. Electronic Cigarette Store

Written by the company

Top quality Vape Hardware, Vape Kits, Vape Tanks, Vape MODS, Coils, RDA's, E-Juices and Vape Accessories. Top Quality Lighters, Zippos, Cigars, Cigar Cutters


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I would give you five stars but this is…

I would give you five stars but this is the third reminder you have sent pushing for a review see what happens when you annoying people.

October 13, 2025
lighterusa.com logo

Reply from lighterusa.com

Hi Kurt,

We clearly overshot the mark on our reminders, and I am very sorry that our enthusiasm for your feedback turned into an annoyance. That is certainly not the experience we want to provide.

We really value your business and are glad to hear that, aside from the emails, you’ve had a five-star experience with us. I’ve shared your feedback with our marketing team so we can adjust the frequency of our check-ins and give our customers a bit more breathing room.

Thank you for the honest reality check, and we hope to see you again soon (with fewer emails next time!).

Rated 5 out of 5 stars

This is the second time I ordered

This is the second time I ordered was easy to order I like the fact that I could use Sezzle on my order instead of looking for my wallet , hope you bring more zhn slim with high nicotine back so I can order again like xx strong thanks

October 12, 2025
Rated 5 out of 5 stars

Reliable service

Reliable service. Had ordered an item several months ago that was out of stock. Set up for them to send email to me when it was once again available. They came through with flying colors.

October 15, 2025
Rated 5 out of 5 stars

Awesome

Fast delivery good packaging and every flavor you could as for cheaper then when we could get them in the store

October 16, 2025
Rated 5 out of 5 stars

The best

Everything is excellent about this company from the ordering to the shipment to the delivery. Thank you very much.

October 16, 2025

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