LightingO Reviews 

179
•
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Absolute joke of a company, I’m on 3 weeks , constantly ignored , they even went above and beyond and said that their warehouse was on fire that’s why the lights been delayed. Completed ghosted and... See more

Rated 1 out of 5 stars

Ordered flush ceiling light, order no.( SOOPFNWVY) on 24th April never received, made so many calls to track the order It always goes to voice mail, emails reply was received saying they will give tra... See more

Company replied

Rated 1 out of 5 stars

AVOID AT ALL COSTS Lights listed on website as "shipped within 2-5 business days of order" are still to arrive nearly two months later. Only one of many queries was answered -- to the effect that t... See more

Rated 5 out of 5 stars

I ordered this fixture after reading all the reviews. Looked at hundreds online and wanted the tannery bronze color with white shades. Most dark finishes feature yellowish or tan shades, which I didn'... See more

Company details

  1. Home & Garden

Written by the company

Browse pendant lights,wall lights,ceiling lights,flush mounted lamps at lightingo.co.uk - Up to 60% off. Affordable prices on all kinds of lights - Contemporary and traditional lamps for your choose for your bedroom, living room, study, kitchen...


Contact info

  • Victoria Street 2 Victoria Square Victoria Square, AL1 3TF, St Albans, United Kingdom

  • lightingo.co.uk

2.4

Poor

TrustScore 2.5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(179)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well what can I say

Well what can I say, I ordered a table lamp it arrived it was a lot smaller than anticipated I followed the return procedure which was smooth and easy to complete. Will definitely be ordering from them again

November 15, 2022
Rated 1 out of 5 stars

Absolutely no customer service

Absolutely no customer service

Ordered my light over a month ago and still no sign of it. Have messaged twice and no response whatsoever.

Next step will be raising a dispute with visa!

November 12, 2022
Unprompted review
LightingO logo

Reply from LightingO

Dear Rcbecca,

We have sent 3 emails to you, but all emails can't be delivered successfully, would you please check the email address you gave to us is correct?

So we just can send the tracking number here, hope you can see it, the tracking number of your order is WB172750457GB, please go to https://www.royalmail.com/ to track.
You can see the announcement on the official website of royalmail, due to the strike, the courier need a little longer time to process your pacakge, it will be delivered within 3-5 days.

We will always keep in touch with Roymail so that they can deliver your package ASAP.
We apologize for the inconvenience caused to you.

Kind regards

LightingO Customer Care Team

Rated 5 out of 5 stars

The light has arrived in very good…

The light has arrived in very good shape. Remote controll included. No visual scrap, everything as was described. After installation the light works well. The intensity of the light can be changed. On maximum there is a lot of light in whole room. Im very satisfied with this product.

August 17, 2022
Rated 5 out of 5 stars

Light is pretty cool

Light is pretty cool, works as described, and was very easy to install. The remote is a little confusing at first, but after a few secs playing makes sense.

August 14, 2022
Rated 1 out of 5 stars

No customer service

I ordered a light on 08/10/22.ref.SUWCTZUNC and we cannot get a through to your company we have had no communication from company about the order we have emailed 6 times without reply,this seems the only way to contact company. If we don’t here from you soon we will putting a charge 75 on our credit card

October 27, 2022
Unprompted review
LightingO logo

Reply from LightingO

Dear,

We have sent 7 emails but never get reply from you, maybe your mailbox blocked our emails, to allay your concerns, we have refunded your money and you can place a new order after we have established a valid contact.
Please make sure your email address you sent to us is correct.

Hope to hear from you.

Kind regards

Rachel

Rated 5 out of 5 stars

We ordered the 68cm ceiling light

We ordered the 68cm ceiling light. We absolutely LOVE it. It is a perfect size for our dining room. Because we so pleased with this product, we have ordered a bigger version of this light for our lounge room. I see it has been shipped. Can’t wait for it to arrive. The packaging is amazing , and arrived quite quickly. Thanks so much.

October 2, 2022
Rated 5 out of 5 stars

The lamp is very decorative and I am…

The lamp is very decorative and I am very pleased with the purchase. The lamp was delivered to the door before the promised lifetime. Very pleased with both the company lamp came from and the UPS that delivered on the door. Recommended!

September 26, 2022
Rated 5 out of 5 stars

The lights are quite spectacular

The lights are quite spectacular. To really make them stand out, make sure that you get really good globes. We went with LED globes to give the Edison filament look. Apart from the wiring, they are quite easy to put together, there is a plan for you to follow. It would potentially make it easier if there was a video to follow step by step.

September 12, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look