Thanks to Rob and Glenn - professional, courteous and all around good people. They turned up on schedule and talked us through the install process before starting. Block drive looks like i... See more
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So pleased we changed to Lightning Fibre Install was superb, took time to check out everything including getting my iRobot vacuum connected - that’s what you call excellent service! No drop offs o... See more
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We had Rob come to do our installation. We opened the door to a big friendly smile. He explained what he had to do, which was easy to understand. Throughout the installation he was very professional,... See more
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Engineer arrived on time and extremely courteous, helpful young man who explained everything. Also, Dylan in office who I spoke to initially was very very helpful. Really great to deal with real pe... See more
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Company details
About Lightning Fibre
Written by the company
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Contact info
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, United Kingdom
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4.8
Excellent
5K reviews
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Replied to 100% of negative reviews
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Rob and Glenn we're superb
Rob and Glenn we're superb, They explained everything about the service and what they needed to do which gave me great comfort.
They went above and beyond with their service and I highly appreciate their hard work. Definitely recommend.
May 18, 2026
Unprompted review
Reply from Lightning Fibre
Thank you so much for the fantastic review Tom. We are really pleased to hear Rob and Glenn took the time to explain everything clearly and made you feel comfortable throughout the installation. It is great to know they went above and beyond for you. We will be sure to pass on your kind words and really appreciate your recommendation. ⚡
Lightning Fibre Broadband installation.
Rob and Glenn from Lightning Fibre installed our new Broadband today. The whole process was very quick and hassle free. Rob and Glenn were very helpful, friendly and professional .
May 18, 2026
Unprompted review
Reply from Lightning Fibre
Thanks so much for your feedback Clive. We are really glad Rob and Glenn made the whole process smooth and straightforward for you. ⚡
Engineer arrived on time and extremely…
Engineer arrived on time and extremely courteous, helpful young man who explained everything. Also, Dylan in office who I spoke to initially was very very helpful. Really great to deal with real people who understand the area and are not overtly pushing their agenda.
May 7, 2026
Reply from Lightning Fibre
Thanks so much for your feedback Deborah. We are really glad you had such a positive experience with both our office team and engineer. ⚡
Reply from Lightning Fibre
Thank you so much for the amazing review Moe. Comments like this really mean a lot to the whole team. We are so pleased you are happy with the service. ⚡
The engineer was on time polite and…
The engineer was on time polite and informative, I didn't have to anything apart from makebcup of tea , and that is ideal .
May 9, 2026
Reply from Lightning Fibre
Thanks so much for your five star feedback John. We are really glad the installation was smooth and hassle free for you. ⚡
I don’t have a single most of the time…
I don’t have a single most of the time someone needs to come out and fix it ASAP please
May 9, 2026
Reply from Lightning Fibre
We are sorry to hear you are experiencing issues with your connection Rose and understand how frustrating this must be. This is certainly not the level of service we aim to provide. We can see you have not yet been in touch with our support team, however one of our local team members will be giving you a call today to help get this resolved as quickly as possible. ⚡
Very pleased so far.faster…
Very pleased so far.faster speeds.quicker connection.
Dylan Brown was extremely helpful in guiding me through the whole process.
May 6, 2026
Reply from Lightning Fibre
Thanks so much for your feedback Paul. We are really glad you are enjoying the improved speeds and that Dylan was able to help make everything straightforward. ⚡
Customer Service every time!
Customer Service every time. No 'chat bots'. Staff that are genuinely helpful. No problem too small. This then radiates to their installation teams and beyond. Great product, service and price.
May 6, 2026
Reply from Lightning Fibre
Thanks for the five stars Karen. Really pleased you are happy with the service, support and value we provide. ⚡
Great service
Lightning Fibre listened to what the problem was, immediately raised a ticket and booked the engineer for the next day. Two hours later he called round as he was free, saw where the fox cubs had chewed the cable and cheerfully set to work in the pouring rain, attached new box and thick trunking to keep it all safe from creatures. All restored within an hour, absolutely brilliant service and broadband very reasonably priced too.
May 13, 2026
Unprompted review
Reply from Lightning Fibre
Thanks so much for your lovely feedback Cat. We are really glad the team could respond quickly and get everything back up and running so fast. ⚡
Very good.
Very good.
Sent a team first as the house is very old
Cleaned up after themselves.
May 8, 2026
Reply from Lightning Fibre
Thank you for your feedback. We’re glad to hear the team took care with your property and left everything clean and tidy afterwards. ⚡
Excellent Installation and service
Engineers were excellent at installing and setting up our new fibre connection and VOIP.
May 8, 2026
Reply from Lightning Fibre
Thank you for your feedback. We’re pleased to hear the engineers provided an excellent installation and got your fibre connection and VOIP set up smoothly. ⚡
Connor has just come over and done an…
Connor has just come over and done an amazing job! He talked me through the whole process and made it really simple. Thank you connor
May 15, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your feedback. We’re delighted to hear Connor did an amazing job and made the whole process simple and easy to understand. We’ll be sure to pass on your thanks. ⚡
Good installation
Good installation, neatly fitted in the manner requested.
4* as I am experiencing some issues connecting a printer.
May 7, 2026
Reply from Lightning Fibre
Thank you for your feedback. We’re pleased to hear the installation was completed neatly and as requested. If you are still having trouble connecting your printer, please get in touch with our support team and we’ll be happy to help. ⚡
Excellent all round
Quick, efficient, good financial deal, friendly local face to face service, efficient handover.
May 7, 2026
Reply from Lightning Fibre
Thank you for your feedback. We’re really pleased to hear you had a quick and efficient experience and are happy with the service, deal, and local support throughout. ⚡
Good customer service
Good customer service. Quick, clean and tidy workers.
Not as fast as we expected changing to full fibre but we took the budget package
May 7, 2026
Reply from Lightning Fibre
Thank you for your feedback. We’re pleased to hear you found the team quick, tidy and helpful. The budget package is designed for lighter usage, but if you would like to discuss faster options our team would be happy to help. ⚡
I switched to Lightning Fibre last month and I’m delighted!
I switched to Lightning Fibre last month. Before installation I phoned Lightning Fibre and arranged a pre installation visit to talk me through what would happen and answer any questions. Three days later the installation was smooth and quick. The installers removed a redundant copper cable to the house in consultation with me and explained the work they needed to do.
Our broad speed is now better than before (my provider was Plusnet) and my monthly bill is less. I’m delighted with Lighting Fibre.
April 13, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for sharing your experience. We’re delighted to hear the pre-installation visit was helpful and that everything went smoothly on installation day. It’s great to know you’re enjoying better speeds and a lower monthly bill. ⚡
Good Service
Have had broadband for the last 2 years and opted to up grade for the next 2 years. No problems always very helpful and always someone available to talk to if any problems.
May 6, 2026
Reply from Lightning Fibre
Thank you for your continued support over the last two years. We’re delighted to hear you chose to upgrade with us and that the team has always been helpful and available whenever needed. ⚡
Engineers were friendly and were fast…
Engineers were friendly and were fast and efficient and tidied up themselves
May 6, 2026
Reply from Lightning Fibre
Thank you for your feedback. We’re pleased to hear the engineers were friendly, efficient and left everything tidy afterwards. ⚡
Reply from Lightning Fibre
Thank you for your feedback. We’re delighted to hear you received great friendly service. ⚡
Overall pretty happy with lightening…
Overall pretty happy with lightening fibre pretty much zero issues however did have a problem last week lost connection landline and internet just so happened on a Friday, Called to get help and was informed engineer would be here on Monday,
Was not impressed as ment a whole weekend without landline or internet. Wife called after I spoke the them and thankfully they sent a engineer on Sat morning. Fixed the problem in 10 min. Cable outside in the grey box had disconnected.
Problem fixed thankfully. Based on that I'm pretty pleased but would have been a different story if I had to wait till the Monday.
May 8, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your feedback. We’re pleased the issue was resolved quickly once the engineer attended and that you’ve otherwise had a positive experience with Lightning Fibre. We do understand your frustration at the initial delay and appreciate you bringing this to our attention. ⚡
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