Lightspeed HQ Reviews 

Elijah Shepherd was a phenomenal resource in helping me get onboarded. Very courteous and helpful. Loved working with him!

Answered my questions and did a demo of the product. Great service. Elijah was awesome!

Our school forced us to install Lightspeed Classroom on our devices, and it is honestly the worst software I have ever used. It treats every student like a criminal while completely ruining our laptops. Here is why every student hates this program:

Creepy Over-Monitoring: It feels like a massive invasion of privacy. Teachers can randomly lock your screen, close your tabs without warning, or view your history even if you are just working on a legit school project.

Ruins Device Performance: The app runs constantly in the background and absolutely destroys computer performance. It makes my laptop lag, overheats the battery, and drains the battery life in just a few periods.

Blocks Everything Helpful: The web filter is completely broken. It blocks actual educational resources, citation sites, and harmless Google image searches needed for history projects, making it impossible to finish assignments on time.

Massive Connection Glitches: The software constantly disconnects or freezes. Half the time, it locks my screen during a test because it "lost connection" to the teacher's portal, forcing me to restart my computer and lose my progress.

Elijah was a great helped, walked me through everything that I had questions on and also help with setting up banking when I had issues on my end.

Elijah was very helpful took care of me and guided me to set up my details over the phone made everything run smoothly and easy.

Elijah was very helpful. Able to answer all of my questions and gave me information I did not know to ask for.

this the worst thing to every to be made it blocks all of the good stuff i which i can give it a 0.

Elijah has been awesome and so far the process in setting up has been smooth!

Expertize, compassion and good nature.

We have been with Lightspeed for five years, but it’s clear they have lost their focus over the past year. The recent "updates" have significantly hampered our business, making operations vastly more difficult. Their customer service is not just lacking; it's unacceptable. The staff often know less about the system than we do as clients.

I have reached out numerous times for assistance and have been left frustrated by their responses, which essentially told me to "deal with it."

Do not trust anything the sales representatives promise; it’s all empty rhetoric. We have also been promised refunds for unnecessary modules that were pushed on us and that we never needed. Soooo many promises. The programmers lack a fundamental understanding of what a point-of-sale system truly needs. They can code, but they have clearly never listened to customer feedback or addressed our real concerns.

Years ago, we used a DOS version of Microsoft Dynamics, and at this point, I genuinely wish we could return to that system.

If you are in merchant servies and want to refer your merchants to this business, DON'T! They will pull your residuals after a few months. They have done this twice to me and also took one of my merchants away charging them triple if they stayed with me on processing fees. This is a very unethical company and would not get involved with them. Learned my lesson. Twice unfortunately.

The hiring process is a joke, they schedule me an interview and completely ghosted me. I tried to reply back and sent me a feedback email on how my interview was, haha never happened. Now all of a sudden i get a email that i was not selected.

Honestly there are people that are hungry for jobs and companies like this SHOULD GET FINED.

Those who applied or applied your better off getting a response from the dollar store.

i guess its a sign not to work for this company i mean if this is how they respond and not care then so be it. my values can be seen by others.

Elijah was professional and thorough during my demo. He made me feel like he genuinely wanted my business.

We have been a lightspeed customer for 10 years but due to there new policy of forcing customer to use there payments system which has completely uncompetitive pricing (almost triple my existing supplier) and with our contract expiring we have moved to another company and informed our rep we would not be renewing. Looked at the bank today to find they had taken another years subscription and are now refusing to refund our money so now will have to raise a fraud charge back with my bank. Save yourself time and stress there are better and cheaper products out there.

Very poor. Oversold and under delivered in summary.

Everything is amazing. Thanks to
Elijah Shepherd for his help.

The worts company you can spend your money on. Do not even bother.

Have been with them for 14yrs. The past 3 years they have raised the yearly fee and CC fee went up. My rep is does not return my calls. Cant wait to use another company.. So fed up with them.

You cannot trust this company. I am the practice administrator of a large medical practice in Florida. A small piece of our business is certifying patients to get marijuana cards. 2 years ago I searched online for a merchant services account to process our credit card bills. I selected Lightspeed bc they told me they could process this business. 2 years after going live they just turn off our merchant services bc we process mj services. Their sales man guaranteed me that we could process this business. he lied. Then they just turned off the merchant services without warning. I was just dead in the water bc they gave no notice to allow me the opportunity to move our business. They lied to make a sale.

We’re a fast-growing company working on tight timelines with little margin for error. I oversee all IT projects, and Lightspeed, especially our representative Seif Malla, has made a meaningful difference. Seif is consistently responsive, knowledgeable, and proactive. Whether it’s a new update or a quick request for information, he follows through fast and reliably.

To my IT people, Lightspeed releases wanted features in an timely manner.