Lightspeed HQ Reviews 

Fraud. Cancelled our account years ago and every year they continue to charge our fee and ignore us after we email and call 20+ times. They are unethical and deceitful. Run away. We had them at multiple locations and now had this experience at two of them even after notifying them it continues.

Elijah was absolutely wonderful in the entire setup and on-boarding process. From initial contact to signing up, he helped me with any questions as well as went above and beyond to make sure I’m taken care of. Couldn’t have asked for a better rep from the Lightspeed team!

I'm Jess Palacios with Cascade Bikes in Oregon. I had the pleasure of working with Mike Szeto. Mike was very efficient and understand our financing needs. I believe it was four days from first contact to funds in the bank. He called after funding just to make sure everything went smoothly and to make sure I was satisfied.

Customer request ignored for 2 weeks – serious business damage caused

I run a business (KYO LE UG, i. Gr.) and use Lightspeed as my POS system. On February 25, 2026, I submitted a fully completed account transfer form with all required details: company name, address, IBAN, BIC, SEPA authorization, and contact information.

What followed was complete silence. No confirmation, no processing, no response. I had to follow up myself on March 3, 4, and 6, each time stressing the urgency – as the delayed transfer was causing daily revenue loss for my business.

On March 10, 2026, I finally received a reply via Ticket #59***** – only to be asked to resubmit the exact same data I had already provided two weeks earlier. My original email was clearly never forwarded internally or simply ignored.

This is not an isolated mistake – it reflects a structural failure in Lightspeed's customer support. For a company charging premium monthly subscription fees, this level of service is unacceptable. I have formally demanded resolution within 24 hours and reserve the right to take legal action.

Roman was Quick- professional and helped me navigate and resolve my trouble in real time! Roman needs a pay increase

Nickson has been very helpful. He help us solved the problem we have.
Than you.
Porche
Yakiniku Futago USA

They were quick and very friendly. They were knowledgeable and able to explain everything in a way I could understand.

I had been using QuickBooks Point of Sale for 25 years. Due to QB discontinuing their point of sale software, I was forced to start doing research on a replacement for my retail store. This was very intimidating after using the same software for so long, so believe me I took my time. It was important to me to find a point of sale system that would be easy to use and that would make the transition as seamless as possible, with good technical and training support. After looking into my options, I decided to go with Lightspeed Retail X-series. I am so thankful that I did. The support that I've received from everyone has been outstanding. They don't wait for me to contact them. They check in with me to see how everything is going and if I need help with anything. The integration between my QuickBooks Desktop Pro that I use for my financial software and Lightspeed has gone well too, which was a big concern. The few little "kinks" were a simple fix. Again, I can't say enough about the support from Lightspeed. Thank you for making this big transition as simple as possible. I give you an A+
Cindy L- Business Owner

Good customer service, easy instructions

My company was in need of upgrading our POS system and decided to upgrade to Lightspeed X. The account exec that was assigned to us, Genevieve Henning, has been a complete pleasure to work with! We hit a few snags on our end before we could proceed with setting up our account. However, Genevieve was so patient with us and made the entire sign up/onboarding process smooth and stress free. She was even able to get us approved for a few special perks, which we truly appreciate. Genevieve is a star and we are thankful for her kindness and professionalism throughout our few weeks working with her.

Elijah was very knowledgeable and able to help me with any question I asked. Sadly, I decided to go with another company based on prices but his customer support was the best I have experienced through the process.

Quick and to the point -nick is the guys name

Outstanding Customer engagement

Nick was prompt, knowledgeable, problem solved and was polite in doing so. Better than 99% of the time I call support. Thank you Nick

The chat was very helpful and quick- the representative fixed my issue. Surina at Zalles Racquet Sports

Worked well to get me on zoom when had trouble connecting via phone, nice and clear on the process from beginning to end.

Roman was absolutely amazing, very helpful and knowledgeable. I appreciate all his help. Mystical Mutt's Treats had a situation and Roman fixed everything and helped me to feel relief out of all my chaos. Thank You so much.

Elijah was such a big help and very patient with me. Super helpful in explaining and walking me through my questions.

I’ve really enjoyed working with the team at Lightspeed. From introductory phone call, demo, analysis/proposal, to onboarding, their willingness to take the time needed to field all of my questions without feeling pushed has been comforting. Working with George Naiwo in the onboarding process has been invaluable. I am new to this type of product/retail POS and his patience with me and my sometimes long-winded explanations is to be commended. The shared-screen, real time instruction on each zoom call is very helpful. I hope to continue working with him up to our launch. I am very satisfied with my experience up to this point. Many thanks.