We purchased 2 chandeliers at a cost of over £ 1100 from Litssy. On their website these looked exactly what we were looking for. When they arrived weeks after payment,they were in packaging fr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Same experience as another review I just read, I wish I had read it before placing the order… they never reply to any email, or calls. Feels like a scam. I may have been one of the e last victim, as n... See more
I've literally never come across such awful customer service in my life. I ordered £80 of lights on the website on 8/8/22, it's been a month and I've not had any proper update. I've emailed multiple t... See more
Ordered a light early September 2022. Never received it. Never answer the phone. Never replied to voicemails. Replied to 2 out of about 10 emails early on saying it was delayed then stopped replyi... See more
Company details
Written by the company
Lightsy is one of the UK’s leading suppliers of light fittings from the world’s leading lighting brands. We provide a unique selection of lighting, with each product being hand selected by our team of lighting professionals. Simply put: we provide lights that we would want to use, from brands that we trust.
Contact info
17 Mann Island, L17 8UH, Liverpool, United Kingdom
- 0800 634 9662
- support@lightsy.co.uk
- lightsy.co.uk
1.7
Bad
22 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly professional service as always
...would not hesitate to recommend this company who have repeatedly offered a professional, prompt and economic service (prices less than Amazon can offer). Have now placed two, albeit modest, orders with this company. Well done guys. Barry R
November 29, 2016
Unprompted review
Super Service and Great Lights
Had specific date requirements for delivery and Billy at Lightsy coordinated perfectly. Lights are fabulous and just as described. Had a damaged box on delivery and a scratch on a light. It was replaced immediately. Cannot say enough good things about this company. Their delivery charge is reasonable - not like others who charge an excessive amount.
November 25, 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.