Pyroterra Lighttoys Reviews 13

TrustScore 4 out of 5

4.1

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Company details

  1. Art Handcraft
  2. Adventure Sports
  3. Aerial Sports Center
  4. Sporting Goods Store

Written by the company

At Pyroterra Lighttoys, our mission is to provide stage performers, artists, and jugglers with more than just top notch equipment – our super bright and uniquely designed LED tools are crafted with love to evoke joy and wonder in audiences worldwide. Every new prop we develop undergoes rigorous testing in the demanding shows of the Pyroterra team. Our commitment is to deliver a robust, durable platform that not only meets but exceeds the expectations of performers, accompanied by visuals that leave a lasting impression. At Pyroterra Lighttoys, we take pride in standing by our products. Renowned for our exceptional customer service, we are dedicated to providing support that matches the excellence of our LED tools. Join us on a journey where innovation, durability, and unparalleled visual spectacle converge, creating smiles and unforgettable moments for artists around the globe.


Contact info

4.1

Great

TrustScore 4 out of 5

13 reviews

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Rated 5 out of 5 stars

extrem reliable and professional!

All Products from Lightoys are extremly Reliable for professional use.
We performing 3 Shows / each 15 Min a nights with -11° temperature and all 56 Props of the performance made it!
Its 60 Shows in 20 Days.
This is just insane for lithium ion batterys!

But also the Software is better then most of the Lightprogramming software i know. Very reliable, easy to use and optimised for professional use!
The support is always fast to fix any trouble and help with useful hints.

For me (Christian Hampe, CEO from Freaks on Fire) is Pyroterra the best LED-Prop Producer on the market!
And i think, if they keep on doing there work like they did the last 15 Years they will be still the best in the future!

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

I was sent a product with a faulty…

I was sent a product with a faulty battery from this company (Pyroterra Lighttoys), close to $800. It took me months of back and forth to even get them to agree to a repair and then had issues getting in contact with the technician. The pandemic hit right after that. Since contacting them again to get the issue resolved they have not been helpful. Just to be clear I was sent a product with a battery the company knew was faulty and their technicians admitted as much to me. I would avoid, better options out there. If they want to reach out and get my situation resolved I will amend my review.

Response to reply- I have been in direct contact and your company knows all the details. This was going to be resolved and your NYC based technician years ago and did not respond, this was after months of communication, contact Matej Basti (one of your reps) to find the details. And yes, the prop is old at this point but the issue was under warranty, should have been sent a replacement instead of having me jump through hoops and then ghosted. Let me be clear to everyone who reads this, the battery in the prop was a KNOWN ISSUE and I have it in writing from their technical team. You can search on youtube and will be able to find reviews breaking the issue down in more detail. All they offered was a 30% off coupon of a new prop, I'll ley you decide if you think that was fair. At one point I moved on but I intend to let as many English speakers as possible aware of these business practices so no one else is taken advantage off. Don't believe me, look on you tube and you will see this is not an isolated occurrence. I have given this company many chances to make things right and they have made there decision.

November 11, 2025
Unprompted review
Pyroterra Lighttoys logo

Reply from Pyroterra Lighttoys

Hi, sorry to hear that. As you did not provide your name, product name, or any information to identify your issue, we are not able to understand the nature of the problem. Are you sure you posted the review for the correct company? All our service and warranty information is rock solid, and you can read more about it on the link below.

In general, our products have a 1–2 year warranty, and after the warranty period, we provide product lifetime service. That means for a service fee covering the cost of the repair, we will fix your prop. We have two service centers (EU and US), and the usual turnaround time is about 10 days.

If a product is discontinued, we still stock parts and provide service for at least another two years, usually much longer — until parts that are no longer produced by suppliers run out. When it’s no longer possible to service the product, we offer an exchange program: by returning the old, non-serviceable prop to us, you receive a 30% exchange discount toward a new, more advanced version.

You mentioned the pandemic, which happened about five years ago. That means your spinning/juggling prop is likely at least five years old. In that case, it’s possible that the model is no longer produced and that parts are no longer supplied. Please proceed with the exchange program in that case.

All the best,
Pyroterra Lighttoys
https://www.lighttoys.cz/lifetime-service/

Rated 5 out of 5 stars

A+ from a Professional LED Performer

I'm a professional LED performer based out of the United States and I use Pyroterra LED props (e.g. hoops, Visual Poi and buugeng) at many of my gigs. They have been one of the best investments I've ever made. The props impress with their bright colors and striking images and the accompanying software is elegant and easy to use.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Quality Company and Products

Quality products, quality service, and constant innovation! It's hard to find fault with this company. I'm glad I hitched my wagon with this company when I got into light props.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

High quality led-tools

- super reliable products
- best choice for people who are looking for professional led-euipment
- fast and helpful support
- great quality for displaying logos or pictures
- easy to use software for programming the eqipment

I am a happy customers since many years !

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

Lighttoys Visual Hoops are next level

Lighttoys Visual Hoops / flow tools are next level when it come to brightness, programming and are my go to hoops for every custom LED show. A must have when you want to work on next level artistic LED projects. Perfect for solo and group shows! The syncing between the remote and other LED tools go smoothly and they have various ways to test if the connection is still there. For big shows / clients Lighttoys is reliable and are the best performance tools.

Their programming app is also very easy to use and they have regular updates with improvements.

Their service is super! For performers in Europe very convenient as well.

December 16, 2024
Rated 5 out of 5 stars

Light toys is from the best company u…

Light toys is from the best company u will every work with it give you best equipment with the best quality and so perfect service and they will always answer to u and small time u help and support
I really never work with some company have same professional services and equipment like u team light toys u are the best 🤍
Kimoz

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Best programmable LED equipment on the market

Lighttoys equipment is just incredible. From the old gear I have for over 10 years to the newest equipment, very happy with every purchase.

The main reason I go with lighttoys is because of the power and reliability of their products. As a professional full time performer the most important thing for me is to have a strong show that does not fail. And lighttoys never fails!

They are world leading is making a led product that is easy to program. If you want to make a quick and simple programmation for your prop or a complicated light show with over 30 devices. Both are possible and feel like a smooth work flow in their intuitive lt composer software.

Lastly the community engagement from lighttoys is very big. They collaborate with a lot of artists for the development of their tools. They are present at many large festivals and engage online in forums and discussions about led equipment.

Lighttoys doesn't stop evolving their products and coming up with new equipment and firmware updates for old equipment. I can't wait to see what they release next or what updates inspire me to make my shows better.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Just the best LED props brand

Lighttoys is just the best LED props brand in the world for me. I use their products since 7 years now and I never been disapointed.

They improve their software every day, listen the community, and talk with them about how they can make it even better.

They are dedicated to their community and their products. It’s more and more qualitative and pretty year after year.

Honestly even if their props wouldn’t be so good on visual, I would stay for the software. It’s crazy how much they create something easy to take in hands. You can create the act you always dreamed about. And they keep upgrading it every months.
You never gonna found any software like that in any brand of LED props in the world.

Even if you are not sure to buy their products yet, you can download the software for free on their website, and start taking it in hands.

The final and maybe the most important point is the after sale service. They are fast, answer to your mail most of the time in the day, and fix your props as soon as they can.

A big thanks to the team for all their dedication since all these years. It never been so easy to be an artist on stage.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Best tools you can find worldwide


We work with the products of lighttoys since 2012. you won’t find better worldwide. The team behind that company works with passion and knows what the markets needs as they have an amazing own show team too. Pyroterra.

Lighttoys stands out for its exceptional performance and innovative design. It’s hard to find comparable work that achieves such outstanding results, especially considering the effort and expertise behind it. This makes lighttoys a remarkable solution in our field of shows and professional entertainment. Tom from das Spielvolk.

November 25, 2024
Unprompted review

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