Like New iPhone Reviews 210

TrustScore 4.5 out of 5

4.5

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Company details

  1. Cell Phone Store

Written by the company

Likenewiphone è un'Azienda, leader in Europa, nel settore della vendita di dispositivi ricondizionati. Da Likenewiphone puoi acquistare iPhone ricondizionati al miglior prezzo di mercato e vendere il tuo smartphone usato con la supervalutazione.Likenewiphone costruisce il suo operato attraverso la costruzione di un rapporto fiduciario con i propri clienti. Tutti i dispositivi ricondizionati da Likenewiphone sono sottoposti a rigidi protocolli di qualità che ne garantiscono l'efficienza e la qualità estetico-funzionale.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

210 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great customer experience

Great customer experience: For some reason, the SIM card did not work anymore and likeanewphone took the phone back. Upon realizing it seemed to be my mistake, they sent it back and it is working. All this with prompt reaction by customer service and without any cost. HIGHLY recommended!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Placed the order out of Belgium

Placed the order out of Belgium, 3 days later the phone arrived under the condition it was "good". Its more then good, very pleased with the quality of the phone and how fast the delivery was!! Thank you!!

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great support!

The 5 stars go out to Gemma, who supported me very friendly and professional through a rather annoying order process (which was due to several external factors and not them as the supplier)! We were in constant touch, trying the best to find a fast and satisfying solution. I can only highly recommend ordering with „Like new iPhone“

March 26, 2025
Unprompted review
Rated 1 out of 5 stars

Vague Warranty Rules & Slow Response Rate

I bought my refurbished iPhone here last year. As they advertise very actively that each purchase comes with a warranty of 12 months, I assumed the best when my phone stopped working out of nowhere.

Contacting them by email takes a lot of effort in my opinion. Many reminder are needed to eventually (after having send photo proof that the phone is not damaged or broken) get a shipping label back to their warehouse in Italy. I was being sceptical and for the right reasons.
Once the phone arrived at their location, I received an email that the warranty is not relevant anymore as it has been opened by an unauthorised party, which is not the case as they received my phone within a week after problems arouse. Its unfortunate that no middle ground is sought by the company to solve this issue or offer to send back my phone themselves in order for me to decide what to do with it.

UPDATE: I finally got a reply back in which they stated that they will at least ship my phone back to me.

March 16, 2023
Unprompted review
Like New iPhone logo

Reply from Like New iPhone

Hi Paul,
As you know we supported you to receive back the phone that you tried to fix by yourself. Unfortunately, customer inducted damages, cannot be fixed under warranty cover.
We hope to meet you again as customer

Rated 5 out of 5 stars

to say the least real

to say the least real, the staff really helpful and in tune. better than expected and with all, its well defined with all small details . Until the next time.

March 31, 2021
Unprompted review
Like New iPhone logo

Reply from Like New iPhone

Thank you so much!!

Rated 5 out of 5 stars

Great shop. Perfect transaction.

Bought an iPhone 8 'as new'. Received a perfect device in 4 days, weekend included. Everything smooth and fast. Price lower than most competitors too.

March 24, 2021
Unprompted review
Like New iPhone logo

Reply from Like New iPhone

Thank you so much

Rated 5 out of 5 stars

Very good experience

Very good experience, I bought an iPhone 8 like new and it came a real like new phone.
Fast service and good post sales support

February 18, 2021
Unprompted review
Like New iPhone logo

Reply from Like New iPhone

Thank you so much

Rated 5 out of 5 stars

If you are not able to buy something…

If you are not able to buy something new this company is the perfect solution. I got my new phone and is really like new!

January 21, 2021
Unprompted review
Like New iPhone logo

Reply from Like New iPhone

Thank you so much for you feedback.
Come back to visit our side soon

Rated 4 out of 5 stars

Like product and service

The product reached me in time for Christmas also thanks to the important support of the Customer Service in Italy who was in contact with DHL. I think he put some pressure so, many thanks.

January 7, 2021
Unprompted review
Like New iPhone logo

Reply from Like New iPhone

We are happy for your feedback.
hope to see you soon again

Rated 5 out of 5 stars

I've had few issues with my refurbished…

I've had few issues with my refurbished iPhone, and the LikeNewiPhone customer support staff gave me all the assistance I needed. Everything could be solved without send them back the device.
They have been very helpful and kind.

December 3, 2020
Unprompted review
Like New iPhone logo

Reply from Like New iPhone

Thank you so much. hope to meet you again

Show reviews in all languages. (210 reviews)

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