Both technicians were very friendly very helpful and answered all my questions, they were very tidy leaving all as they found it and worked very well as a team. A very pleasant experience, a pleasure... See more
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Jacob & Martins came out to install the new WIFI. Absolutely professional from start to finish. Both of them were extremely competent, knowledgeable and helpful. Extremely polite, great customer servi... See more
Company replied
I would like to mention two individuals that have made my experience with Lila fantastic. Debbie Amoss and Joanne Bott. These two have been in constant contact with me about dates for installation an... See more
Company replied
Brilliant service from Lila. Internet speed issue solved immediately by Kayur. Thankyou so much, we rarely have issues with our Lila internet but if we ever do it has always been solved immediately, w... See more
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Company details
Written by the company
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
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4.5
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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It's very good prices are fab people…
It's very good prices are fab people you speak to are very nice and polite
September 16, 2026
Reply from LilaConnect UK
Hi Wendy,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that you're happy with both our pricing and the service you've received from our team. Providing great value alongside friendly and polite customer service.
Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Happy with service and the connection…
Happy with service and the connection also first class installation
September 22, 2026
Reply from LilaConnect UK
Hi Christine,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that you're happy with both the service and your connection, and that your installation experience was first class. Providing a smooth installation and reliable service.
Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Changing Broadband company…
My change over of Broadband company went easily and well. The engineers arrived on time and were friendly and professional.
September 7, 2026
Reply from LilaConnect UK
Hi Jane,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that your switch to LilaConnect went smoothly and that our engineers arrived on time, were friendly, and provided a professional service. Making the changeover process as simple and hassle-free as possible.
Thank you for choosing LilaConnect and your recommendation means a lot to us.
Kind regards,
Customer Support Team 💜
Shaun
Shaun, Absolutely excellent highly recommended very knowledgeable. Very polite and excellent customer service. Thank you.
September 25, 2026
Unprompted review
Reply from LilaConnect UK
Hi Giuseppina,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Shaun provided such excellent service. Delivering knowledgeable, professional, and friendly support, it's wonderful to receive your feedback.
We'll be sure to pass your kind comments on to Shaun. Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Adam and Keith sorted my installation…
Adam and Keith sorted my installation and were both super professional and made the whole thing painless!
September 25, 2026
Unprompted review
Reply from LilaConnect UK
Hi Jake,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Adam and Keith made your installation experience smooth and stress-free. Providing professional service and making the process as simple as possible.
We'll be sure to pass your kind feedback on to Adam and Keith. Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Perfect gentleman excellent service
Shaun arrived promptly and I immediately knew that the job would be done well. His manner and professionalism was excellent and I felt so relieved that the job was fixed so quickly. Thank you Shaun for excellent service.
Jean Martyn
September 23, 2026
Unprompted review
Reply from LilaConnect UK
Hi Jean,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Shaun provided such excellent service and was able to resolve the issue quickly for you. Delivering professional and friendly support
We'll be sure to pass your kind feedback on to Shaun. Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Great team.
Both technicians were very friendly very helpful and answered all my questions, they were very tidy leaving all as they found it and worked very well as a team. A very pleasant experience, a pleasure working with them. Technicians names Nikki and Cavan 👍🏻 well done.
September 23, 2026
Unprompted review
Reply from LilaConnect UK
Hi Geoffrey,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Nikki and Cavan provided such a friendly and professional service. It's wonderful to know they answered all your questions, worked well as a team, and left everything neat and tidy.
We'll be sure to pass your kind feedback on to Nikki and Cavan.
Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Absolutely brilliant service from Adam…
Absolutely brilliant service from Adam and Sean! They came out really quickly and had my internet problem sorted in no time. Both were very professional, friendly and genuinely lovely guys. They explained everything clearly and made sure everything was working properly before they left.
Couldn’t have asked for better service. A real credit to the company — thank you both! Highly recommend!
September 23, 2026
Unprompted review
Reply from LilaConnect UK
Hi Tania,
Thank you for taking the time to leave us such a fantastic 5 ⭐ review.
We're delighted to hear that Adam and Sean provided such a positive experience and were able to resolve your internet issue quickly. Delivering professional, friendly service and taking the time to ensure everything is working properly is exactly what we strive for.
We'll be sure to pass your wonderful feedback on to Adam and Sean. They will be thrilled to know they made such a positive impression.
Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Staff do out of there way to support…
Staff do out of there way to support you. Thankyou Sofia Austin for your help
September 21, 2026
Unprompted review
Reply from LilaConnect UK
Hi Paul,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Sofia Austin went out of her way to support you and provide the help you needed. Delivering friendly, attentive customer service is exactly what we strive for, so it's wonderful to receive your feedback.
We'll be sure to pass your kind comments on to Sofia. Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Having Lila broadband fitted
Having Lila broadband fitted
It was a total pleasure from the moment Luke came to the door. Professional and friendly, explained everything they were going to do to install my fiber broadband
Then Steve arrived, one worked outside the other inside. Everything was installed in minutes, no mess and all my questions were answered in English, no technical jargon. Highly recommended
September 22, 2026
Unprompted review
Reply from LilaConnect UK
Hi Natalie,
Thank you for taking the time to leave us such a brilliant 5-star review.
We're delighted to hear that Luke and Steve made your installation experience such a positive one. Providing a professional, friendly service, explaining everything clearly, and completing the installation quickly and tidily is exactly what we aim for.
We'll be sure to pass your kind feedback on to Luke and Steve. Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Sophie took time to explain the best…
Sophie took time to explain the best package that covered my needs, great telephone manner thank you
September 22, 2026
Unprompted review
Reply from LilaConnect UK
Hi Robert,
Thank you for taking the time to leave us a 5⭐ review.
We're delighted to hear that Sophie took the time to understand your needs and explain the options available to help you choose the right package. Providing clear advice and excellent customer service..
We'll be sure to pass your kind feedback on to Sophie. Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi Isaac,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Adam and Jake provided a great experience. We'll be sure to pass your kind feedback on to them, and we're sure they'll appreciate your comments.
Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Adam and Jake was really informative…
Adam and Jake was really informative and helpful.
September 22, 2026
Unprompted review
Reply from LilaConnect UK
Hi Michael,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Adam and Jake were informative and helpful
We'll be sure to pass your kind feedback on to Adam and Jake. Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Adam and Jake were great
Adam and Jake were great, fast and no problems! Highly recommend
September 22, 2026
Unprompted review
Reply from LilaConnect UK
Hi Emma,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Adam and Jake provided a great experience and that your installation was completed quickly and without any issues.
We'll be sure to pass your kind feedback on to Adam and Jake.
Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Adam and Keith did a good job…
Adam and Keith did a good job installing the internet. Professional and efficient
September 21, 2026
Unprompted review
Reply from LilaConnect UK
Hi Clare,
Thank you for taking the time to share your feedback!
We’re delighted to hear Adam and Keith provided a professional and efficient installation experience. 😊
It’s great to know everything was completed smoothly and to a high standard. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
The engineers that came out were very…
The engineers that came out were very friendly and helpful they did everything that needed doing and everything seemed good but things started to go wrong later in the evening. So the next day engineer Kayur rang me and talked me through everything to put things right he was very understanding and knowledgeable thanks Kayur and the other engineers excellent service
September 18, 2026
Unprompted review
Reply from LilaConnect UK
Hi Peter,
Thank you for taking the time to share your feedback!
We’re delighted to hear our engineers were friendly and helpful, and that Kayur was able to get everything sorted when issues arose. 😊
It’s great to know you received excellent service throughout, and we’ll be sure to pass on your kind words to Kayur and our fibre engineering team.
Kind regards,
Customer Support Team 💜
Only one entry point for the router
The router could only be put in one place, in our least used room. The router is poor at reaching around the house even though we bought their recommended extender. Connection is very ropey at the end of the kitchen and in our dormer bedroom. If we want to watch the internet on TV it can often buffer especially with Disney+. We pay for the biggest package, so we cannot increase the speed any further. Very disappointed
September 21, 2025
Unprompted review
Reply from LilaConnect UK
Hi Rachael,
Thank you for sharing your feedback.
We're sorry to hear that you're disappointed with the Wi‑Fi coverage you're experiencing throughout your home, particularly in areas such as your kitchen and dormer bedroom.
We understand how frustrating this can be.
We'd welcome the opportunity to review your setup and investigate the issue further.
We have requested additional information from you regarding your account details.
In the meantime, if you raise a support request via your Client Portal or email support@lilaconnect.co.uk, one of our Technical Support team will be happy to take a closer look at your service.
Kind regards,
Customer Support Team 💜
Just want to say thank you to russ for…
Just want to say thank you to russ for going through the other options with mean trying his hardest to get my problem solved. Really good customer service and not got a bad word to say about lila.
September 21, 2026
Unprompted review
Reply from LilaConnect UK
Hi Paul,
Thank you for taking the time to share your feedback! We’re delighted to hear Russ explored all the available options and worked hard to resolve your issue. 😊
It’s great to know you received such excellent customer service, and we’ll be sure to pass on your kind words to Russ.
Kind regards,
Customer Support Team 💜
Lila customer
I would like to mention two individuals that have made my experience with Lila fantastic. Debbie Amoss and Joanne Bott. These two have been in constant contact with me about dates for installation and times engineers were booked. You have two fantastic employees.
Thank you so much for a your service.
September 18, 2026
Unprompted review
Reply from LilaConnect UK
Hi Jones,
Thank you for taking the time to share your feedback! We’re delighted to hear Debbie and Joanne kept you informed throughout the installation process and provided such excellent communication. 😊
It’s wonderful to know they made your experience with LilaConnect such a positive one. We’ll be sure to pass on your kind words to both of them. 💜
Kind regards,
Customer Support Team 💜
I always knew Lila would be a great…
I always knew Lila would be a great provider after their caring manner throughout installing fibre outside my house.
So, I decided to switch from Talk-Talk to get a cheaper and better connection.
I got my new modem fit and new router arrive within days.
Kayur Patel (their senior second line engineer) called me after the routers arrival. I was promised the new connection up running on the same day! Shortly after, I see the green light is steady alongside.
My internet has never been quicker, many thanks to the engineer who pro-actively spotted a third party issue and solved it swiftly and professionally.
September 18, 2026
Unprompted review
Reply from LilaConnect UK
Hi C Gibbs,
Thank you for taking the time to share your experience!
We’re delighted to hear your switch to LilaConnect went so smoothly and that you’re enjoying the speed and reliability of the service. 😊
It’s fantastic to know Kayur was able to proactively identify and resolve the issue, ensuring you were connected as promised. We’ll be sure to pass on your kind words to him.
Thank you for choosing LilaConnect and for your recommendation. 💜
Kind regards,
Customer Support Team 💜
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