Lili Reviews 4,105

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the app's ease of navigation and its effectiveness in simplifying business finance management. Many appreciate the excellent service, noting the quick and helpful customer support, fast deposit processing, and the overall reliability of the banking option for small business owners. People also value the features that help organize budgets, track expenses, and prepare for taxes, making financial management stress-free. However, some customers also noted issues with payment processing, including funds being held or delayed, and difficulties with wire transfers. A few other people also felt that customer service was hard to reach or unhelpful in resolving these payment-related problems, with some accounts being closed without clear communication.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, praising the platform's simplicity and... See more

Service

Reviewers highlight positive aspects of service, noting that it simplifies business transactions and is very... See more

Application

Clients share positive opinions on the app, praising its ease of use, intuitive navigation, and user-friendly... See more

Payment

Consumers find payment to be ambiguous, with many reporting significant issues such as frozen funds, delayed... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers report extremely poor support,... See more

Based on these reviews

Rated 5 out of 5 stars

Ive been using Lili for 3 years now. First year as a personal checking account for my business as I was just getting my LLC established. Once I got her up and running I used it for these last 2 years... See more

Company replied

Rated 5 out of 5 stars

I’ve really enjoyed my experience with Lili. The app is very easy to use and makes managing my business finances simple. Their customer support team is always fast and helpful whenever I have a questi... See more

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Rated 5 out of 5 stars

I’ve really enjoyed using Lili for my business banking. Everything is super easy to set up and use fast, smooth, and straightforward. What really stands out to me is their customer service; they’re q... See more

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Rated 5 out of 5 stars

My experience has been great so far. In comparison with traditional banks that charge monthly fees for everything and I had to physically be at the bank for certain transactions. This takes me away... See more

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Rated 5 out of 5 stars

Lili Bank has been a great banking solution for my business. The platform is easy to use, deposits are fast, and everything is clearly laid out so I always know where my money stands. I really appreci... See more

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Rated 5 out of 5 stars

I’ve had a very positive experience using Lili. The platform is simple, easy to use, and very helpful for managing business finances. I especially like how quickly I can track my income and expenses a... See more

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Rated 5 out of 5 stars

I’ve been using Lili for over two years and I’m very happy with the experience. The product keeps improving on a daily basis, they clearly listen to their clients and the market, and they consistently... See more

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Rated 5 out of 5 stars

So far my experience has been great with Lili. I love how everything is integrated and there are different accounts we can upgrade to along with the HYSA attached as well. So far my experience... See more

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Rated 5 out of 5 stars

Have a great experience with this bank. It’s more like a digital bank but you can still make cash deposits by going into Walgreens or Walmart. So convenient! Highly recommend!

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Rated 5 out of 5 stars

As a self-employed professional, Lilli has been a game-changer for me. Managing both personal and business finances used to be stressful, but Lilli makes it effortless. The app is clean, simple to na... See more

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Rated 5 out of 5 stars

An excellent and secure banking app. After my Google account was hacked, their team helped me recover and secure my Lili account quickly. Outstanding customer care when I needed it most.

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Rated 5 out of 5 stars

After trying US Bank, Capital One, Found, etc etc. I have found the one. All in one accounting, easy to use, amazing support, and does not randomly block my utilities. Whatever you all do at Lili i... See more

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Rated 5 out of 5 stars

Lili has been an amazing experience so far. The app is very easy to navigate, fast, and user-friendly. I love how simple it is to manage my business finances without stress. Highly recommend!

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Rated 5 out of 5 stars

Lili had been a great asset in daily financial operations. Easy access and simple funding and payment solutions by using the app has made daily monetary uses simple.

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Rated 5 out of 5 stars

My experience with Lili Bank has been straight forward, no nonsense, internet banking. This method really meets the needs of my company and how we like to do business.

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Rated 1 out of 5 stars

DO NOT OPEN AN ACCOUNT WITH THEM THEY HOLD PEOPLE MONEY FOR NO REASON . Lili Bank has been holding my money for no valid reason. I have a pending transaction that should have been released by n... See more

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Rated 5 out of 5 stars

I've been using Lily for years and it has been the most reliable banking app I've used so far. The only thing I dont like is that cash deposits aren't instant. They usually take about 15 minutes to sh... See more

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Rated 4 out of 5 stars

I love the ability to categorize expenses, transfer money, and write checks, as well as the option to automatically set aside money for taxes and savings. The only downside is that I can’t Venmo payme... See more

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Rated 5 out of 5 stars

They are a great banking app. They took care of me when my Google account was hacked and all of my apps were stolen since my passwords were saved to my Google password manager. They helped me recove... See more

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Rated 5 out of 5 stars

I had a very good experience with Lili Bank. Opening the account was quick and easy, and the steps were simple. I also find it easy to use every day—the app is clear and works well for basic banking.... See more

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Rated 1 out of 5 stars

Lili decided to close my brand new Business Bank account account with zero personal communication. I had just funded my business account and was preparing to close on my first deal!! Now all of my bus... See more

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Rated 5 out of 5 stars

Amazing - love the features and fast response from the support team if needed- there was a vetting time to be accepted but it was worth the wait!

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Rated 5 out of 5 stars

Very easy to use app with expense categorizing made available to track. 1 wish would be to allow Zelle as a money sending app.

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Rated 5 out of 5 stars

This bank is amazing for small businesses. Fell in love immediately after filtering through a lot of banks

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Rated 1 out of 5 stars

Fintech convenience should not come at the cost of financial accountability. Over $15,399 of my company’s funds have been debited from our Lili business account (issued by Column Bank) —... See more

Company replied

Rated 5 out of 5 stars

The experience is outstanding. The service is superb, I recommend using Lili for all financial services and needs. They provide amazing customer service & support when needed. Furthermore there platf... See more

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Rated 1 out of 5 stars

- Extremely poor customer support: Waiting over an hour on the phone every time I need to speak with a representative is dramatic and unprofessional. - Lack of basic digital features: It is inconc... See more

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Rated 1 out of 5 stars

I opened a business account with Lili a week ago to operate my business. I deposited a small amount of funds into the account to make sure the transfer would go through. Once I saw the funds were abl... See more

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Rated 5 out of 5 stars

Ease of use, limited glitches in app. Great for solo operator llc business. Highly recommend to others.

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Rated 5 out of 5 stars

O how I love Lili! Nothing like traditional banks. They truly care for you and protect your money, the features are amazing and worth every penny!

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Rated 5 out of 5 stars

I have been banking here for about a year. The website and app are so user friendly and provide a lot of helpful options and suggestions that make life easier. I'm very happy with them!

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Rated 1 out of 5 stars

Lili is the worst online bank I’ve ever dealt with. My account had unauthorized charges, and even after I filed a police report and provided solid proof, Lili still refused to refund my money. Th... See more

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Rated 1 out of 5 stars

CANNOT RECOMMEND! I was a loyal customer for over 2 years when lili shut my account without any notice. I've never had a negative balance and my account has always been in good standing. I asked fo... See more

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Rated 5 out of 5 stars

This is great digital platform for business accounts. Everything works out great for what I need for my small business.

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Rated 5 out of 5 stars

They calculate your schedule c for you at the end of the year!!! What business account does that??? I don’t know but this one is awesome!

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Rated 5 out of 5 stars

Overall very handy banking app for business. Able to streamline expenses, upload mobile deposits and more. Highly recommend

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Rated 5 out of 5 stars

Great for a small business love that it c categorizes my transactions and it’s very easy to use

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Rated 5 out of 5 stars

Love the “ tax bucket “ portion of this app. Can’t find any other institution who does this

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Rated 1 out of 5 stars

The money was sent but was never received to the suppliers. Multiple requests and complaints raised, no action taken. Full silence from their end. I don’t know who is giving them good ratings becau... See more

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Rated 5 out of 5 stars

I love that I can approve my transactions myself the part I do t like is I can’t dispute my charges

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Rated 5 out of 5 stars

So easy, and straightforward. I love getting instant notifications of money transactions. No fees for the win!

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Rated 1 out of 5 stars

Low quality UI. Doesn't allow for proper search filters with transactions. Poor dispute process. Difficult to transfer funds.

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Rated 1 out of 5 stars

This app and service is run by crooks and if you use them you’ll find out the hard way. Realize the 5 star reviews here are fake…they are written by hired teams overseas to solely boost their rati... See more

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Rated 5 out of 5 stars

Easy to monitor your out going and incoming will make paying your taxes simple

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Rated 5 out of 5 stars

This works perfectly for my business models. Simple straightforward compliant I love it.

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Rated 5 out of 5 stars

I like the interface and how the paid portion of this app has a ledger. It’s beautiful thank you very much for

Company replied

Rated 5 out of 5 stars

I use Lili for my business banking and it’s been one of the simplest tools to manage my business.

Company replied

Rated 5 out of 5 stars

Very fast & communication is fast. Easy to categorize transactions. I’m here to stay!

Company replied


Company details

  1. Alternative Financial Service
  2. Financial Institution
  3. Non-Bank Financial Service

Written by the company

By combining a checking account with technology to save on taxes and accounting software, Lili is an all-in-one banking app designed to save time and money for anyone who runs a business on their own.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great product!

February 19, 2026
Lili logo

Reply from Lili

Thank you for the awesome feedback! We're so glad you love the product. At Lili, we're committed to making business management easier and more efficient. If you ever need any assistance or have suggestions, feel free to reach out!

Rated 5 out of 5 stars

This is great digital platform for…

This is great digital platform for business accounts. Everything works out great for what I need for my small business.

February 19, 2026
Lili logo

Reply from Lili

Thank you for the kind words! We're thrilled to hear that Lili is working well for your small business. We’re committed to providing tools that help businesses like yours succeed. If you ever need anything, don’t hesitate to reach out!

Rated 1 out of 5 stars

Not a good customer support

Had a bad experience with customer support team

February 17, 2026
Unprompted review
Lili logo

Reply from Lili

We take feedback seriously and are committed to providing responsive, professional support at Lili. We’re sorry to hear this didn’t reflect your experience. Please reach out to our team so we can ensure you receive the assistance you need.

Rated 5 out of 5 stars

They are a great bank to use for business

The best banking experience for businesses!

December 18, 2025
Lili logo

Reply from Lili

Thank you for the amazing feedback! We’re thrilled to hear that Lili has been the best banking experience for your business. Supporting entrepreneurs with simple, powerful financial tools is exactly why we do what we do. We truly appreciate you being part of our community! Please feel free to reach out should you require assistance.

Rated 1 out of 5 stars

Supplier never got the payment

The money was sent but was never received to the suppliers. Multiple requests and complaints raised, no action taken. Full silence from their end.

I don’t know who is giving them good ratings because this clearly is a scam.

February 16, 2026
Unprompted review
Lili logo

Reply from Lili

We understand your frustration, but we want to assure you that Lili is a legitimate, regulated fintech company. We are actively working with you to resolve this issue and ensure your concerns are addressed. We appreciate your patience as we work through this matter and remain committed to providing reliable service.

Rated 1 out of 5 stars

our $40k wire is stuck and they do no…

our $40k wire is stuck and they do no bother to reply since last 7 weeks. they are big scam

December 30, 2025
Unprompted review
Lili logo

Reply from Lili

Thank you for your feedback. We understand how frustrating this situation must be and are actively working with you to resolve the issue. Our team is committed to ensuring that all concerns are addressed promptly, and we appreciate your patience as we work toward a resolution.

Rated 4 out of 5 stars

Simple to use

Simple to use

February 17, 2026
Lili logo

Reply from Lili

Thanks for the feedback! We're happy to hear you find Lili simple and easy to use. Please contact our support team should you have any questions or require assistance.

Rated 5 out of 5 stars

This is amazing

This is amazing. Thank you for sharing the opportunity and allowing me to join the team

February 11, 2026
Unprompted review
Lili logo

Reply from Lili

Thank you for your kind words. We’re glad you’re excited to join the Lili team and look forward to supporting you as part of our community. Please feel free to reach out should you require assistance.

Rated 5 out of 5 stars

Thanks you for a great service for…

Thanks you for a great service for anyone especially for small business.

February 14, 2026
Lili logo

Reply from Lili

Thank you so much for your kind words! We’re especially proud to support small business owners, and it means a lot to know our service is making a difference. We truly appreciate you being part of the Lili community! Please feel free to reach out should you require assistance.

Rated 5 out of 5 stars

.........

Great great

February 13, 2026
Lili logo

Reply from Lili

Thank you so much! We’re thrilled to hear you’ve had a great experience. Your support means a lot to us, and we’re grateful to have you as part of the Lili community!

Rated 5 out of 5 stars

I've been using Lili for a few months

I've been using Lili for a few months. The ability to bank and categorize expenses and income upfront, and in one place, makes bookkeeping so simple.

February 13, 2026
Lili logo

Reply from Lili

Thank you for sharing this! We're so glad to hear Lili is helping simplify your bookkeeping. Making it easy to bank, track, and categorize income and expenses all in one place is exactly what we aim for. We appreciate you being part of the Lili community! Please feel free to reach out should you require assistance

Rated 5 out of 5 stars
Lili logo

Reply from Lili

Thank you for your feedback. We’re pleased to hear that you find Lili excellent and easy to use. Our team is committed to delivering a seamless financial experience for businesses, and we appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars
Lili logo

Reply from Lili

Thank you for your feedback. We’re glad to hear that Lili makes it easy to track your daily expenses. Helping businesses stay organized and in control of their finances is our priority, and we appreciate you sharing your experience.

Rated 5 out of 5 stars

Perfect Business Starter Account

Easy to use and great for new small businesses.

February 9, 2026
Lili logo

Reply from Lili

Thanks so much for the kind words! We’re glad Lili has been easy to use and helpful as you get your business started. Wishing you lots of success— we’re here whenever you need us.

Rated 1 out of 5 stars

Fintech convenience should not come at…

Fintech convenience should not come at the cost of financial accountability.

Over $15,399 of my company’s funds have been debited from our Lili business account (issued by Column Bank) — yet neither settled to the beneficiaries nor returned, even after more than 14 days.

Multiple follow-ups. No resolution. Just “under investigation.”

Wire transfers are supposed to settle same day or within 1–2 business days. When funds go missing for weeks, it raises serious concerns around internal controls, compliance standards, and operational reliability.

This delay has directly impacted a live hotel project, leaving 103 rooms unavailable, causing $8,000+ per day in revenue loss.
Fintech platforms love to advertise speed, simplicity, and reliability.

But when problems occur, silence and delays are not acceptable.

Still waiting for answers, accountability, and resolution.

February 10, 2026
Unprompted review
Lili logo

Reply from Lili

We’re truly sorry for this experience. Our team is actively investigating the wire issue and working toward resolution. We have your direct contact and are committed to providing updates and a clear outcome as soon as possible. Thank you for your patience.

Rated 5 out of 5 stars

Easy Mobile banking

Best mobile banking

February 8, 2026
Lili logo

Reply from Lili

Thank you for your positive feedback! We're delighted to hear you find Lili's mobile banking easy and convenient. Our goal is to provide a seamless experience so you can manage your business on the go. If you ever need assistance, feel free to reach out—we're always here to help.

Rated 5 out of 5 stars

Great for my LLC

Ive been using Lili for 3 years now. First year as a personal checking account for my business as I was just getting my LLC established. Once I got her up and running I used it for these last 2 years as a legit business account. This has been great for organizing my budget and prepping for annual taxes for my LLC. Not only does it categorize every transaction, but they also provide live courses for business owners during tax seasons to help newbies like myself and ask amd questions needed. Oh, and its free. Im about to open a savings with them now that provides 4% APY which is higher than any other savings offers that I have seen thus far. This is a great and smart bank!

February 8, 2026
Lili logo

Reply from Lili

Thank you so much for sharing your experience with us! We're thrilled to have been part of your journey from personal checking to fully managing your LLC. It's great to hear that the budgeting tools, tax resources, and our competitive savings rate have been helpful. We truly appreciate your support and look forward to continuing to serve you.

Rated 5 out of 5 stars

Best Business Banking on the market…

Best Business Banking on the market easy deductable and taxes

February 8, 2026
Lili logo

Reply from Lili

Thank you for your fantastic review! We're thrilled to hear you find Lili the best for business banking, with easy deductions and tax management. We strive to make financial tasks as seamless as possible for business owners like you. If you need any assistance, don’t hesitate to reach out!

Rated 5 out of 5 stars

Best business bank

Best business banking with absolutely no fees! You could never go wrong by choosing Lili 🤞🏽

February 7, 2026
Lili logo

Reply from Lili

Thank you for your wonderful review! We’re thrilled to hear that you’re enjoying fee-free business banking with Lili. Our goal is to make banking simple and accessible for entrepreneurs like you. If you ever need assistance, we're here to help every step of the way!

Rated 5 out of 5 stars
Lili logo

Reply from Lili

Thank you for your feedback! We're glad to hear you find the app user-friendly. Our goal is to make managing your business as easy as possible. If you ever have any questions or need assistance, don't hesitate to reach out. We’re here to help!

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