Lilicloth Reviews 

803
•
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I have used lilicloth exclusively for several years now. The shirts and sweatshirts have never disappointed either in quality , design , wear or slogans.Long sleeve t-shirts or short . Still wearing... See more

Rated 5 out of 5 stars

The site is easy to navigate and this is a repeat order. Sometimes the shipments for the same order will stagger which is ok- its better than them holding on till the last one is available. if ther... See more

Rated 4 out of 5 stars

Buying is easy... NOT so much for Shipping !! I'm from Canada and having an option to have products delivered using Canada Post and at CHEAPER RATES would be welcomed... particularly considering th... See more

Rated 1 out of 5 stars

Purchased a couple shirts as Christmas presents. When opened at Christmas, we discovered both items were unhemmed. Cheap crap. Lilicloth refused to refund because their short refund period had... See more

Company replied

Company details

  1. Clothing Store
  2. also in
  3. Custom T-Shirt Store
  4. Men's Clothing Store
  5. Printed Clothing Store
  6. Streetwear Store
  7. Women's Clothing Store

Written by the company

Lilicloth is an international graphic clothing online brand. We upheld the philosophy of "Print something on everything", committing to offer customers men's & women's high-quality fashion clothing and accessories of the latest trends at appealing prices in a prompt manner.Thank you for supporting Lilicloth!


Contact info

3.4

Average

TrustScore 3.5 out of 5

803 reviews

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No history of asking for reviews

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3.4

All reviews

(803)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I enjoy the shirts and the sweatshirtsOrder up a size

I enjoy the shirts and the sweatshirts. I will say that they do run small so just to be on the safe side I would order up a size I normally wear a medium the large was sold out on what I am re-buying and went to an extra large, so hopefully that won’t be too big and I gave my neighbor the medium and she’s a little lady.

June 26, 2023
Unprompted review
Rated 4 out of 5 stars

EXPENSIVE Shipping Rates!

Buying is easy... NOT so much for Shipping !!

I'm from Canada and having an option to have products delivered using Canada Post and at CHEAPER RATES would be welcomed... particularly considering the fact hat US vs Canadian exchange rates are outrageously prohibitive and challenge the reasoning to buy from your site!!

June 27, 2023
Unprompted review
Rated 5 out of 5 stars

Customer support listened

When I advised the shipping cost was prohibitive to ordering, I received an e-mail that if I took a survey, I would get a $10 coupon which would cover the cost. I took the survey, received the $10 off and ordered the t-shirt I wanted.

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

The ease of ordering

The ease of ordering, and you discounts. There was only one thing that I was disappointed in and that was 10 mins after I ordered I saw an additional T-Shirt that I really wanted. So I went onto your Live Chat. And although the customer service agent, Sophia, who was very responsive told me that I could not add anything once the order was placed. And for one T-Shirt it was not worth it to place another order where I would have to pay for shipping. My original order was $96.

June 26, 2023
Unprompted review
Rated 4 out of 5 stars

Made in China

Well Categorized. Easy to fine what your looking for. If you're going to offer a free gift, offer something people might want. Otherwise, it's like a free toy in a cereal box, only small kids want them.

June 25, 2023
Unprompted review
Rated 4 out of 5 stars

It's pretty easy

It's pretty easy, but if an item is accidentally clicked on, you're taken back to the top of the page when you go back. It's kinda annoying.

June 24, 2023
Unprompted review
Rated 1 out of 5 stars

Never ordering from them again.

They definitely have some fun shirts, etc., but the customer service is terrible. Ordered a shirt for my wife but it was too large. They would not exchange it unless I paid for shipping the item back to China and paid for shipping of the new, smaller shirt back to our home. Additionally, it took several weeks to receive the item. I've ordered other items through this company and the quality is not great, but it is OK. In the end, the fun sayings and numerous styles just are not worth dealing with such a poor level of service and customer care. Never ordering from them again.

June 22, 2023
Unprompted review
Lilicloth logo

Reply from Lilicloth

Dear customer,

We're sorry to hear that you had a bad experience with our customer service. We apologize for any inconvenience caused by this experience.

Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.

We currently do not offer exchange services. In order you to know our return policy better, please check https://lilicloth.com/information/return-policy.

We currently provide a return address in the United States for customers lived in the United States. Customers don't need to send anything to China. We will continue to improve the quality of our products to meet the needs of users. Thank you for your feedback again.

Regarding the shipment, please know that we make every effort to fulfill orders in a timely manner. However, there are times when unforeseen circumstances occur, which can result in delays or disruptions to our delivery timeline. We apologize if this has caused any inconvenience for you.

If you still need help for your return process, please do not hesitate to contact us at support@lilicloth.com. Our team is available 24/7 to assist you with any issues you may encounter.

Best regards,
Jules
LILICLOTH

Rated 4 out of 5 stars

I love the selection and quality of…

I love the selection and quality of your shirts. My only frustration with your cite is your specials that do not automatically transfer to checkout, so when you qualify for say free shipping, it does not automatically give you that benefit.

June 20, 2023
Unprompted review

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