LillevillaReviews 

224
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A totally trouble free experience. Sales lady at the show site was super helpful & knowledgeable & aided us in deciding which cabin suited our space & needs. It was delivered when promised & the chaps... See more

Company replied

Rated 4 out of 5 stars

Great lodge, well-made. We have treated the timber over the past years of owning it, but have had rot in the doors, which we have now replaced with new ones. The window's outer frame now has signs o... See more

Company replied

Rated 5 out of 5 stars

We purchased our 4m x 3m from our local Dobbies Garden Centre. The service and communication from Lillevilla was fantastic and we highly recommend this company. The cabin was delivered earlier than ex... See more

Company replied

Rated 5 out of 5 stars

We had our 6x3m building installed prior to Christmas. The installation team did a fantastic job and actually completed a day early, fuelled by bacon sarnies and strong coffee. The building comes wit... See more

Company replied

Company details

  1. Garden Building Supplier

Written by the company

Quality Log cabins designed and supplied from Finland installed throughout main land U.K.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(224)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cabin/Gazebo

The cabin kit was delivered on time and the team arrived early the next day to begin assembly.
The guys were very friendly, professional and did a fantastic job.
We’re really happy with the quality and style of the cabin and would certainly recommend Lillevilla to anyone.

January 5, 2022
Lillevilla logo

Reply from Lillevilla

Thank you for your kind words! We hope you enjoy your cabin for many years to come!

Rated 4 out of 5 stars

Summer House delivery and…

The delivery driver was friendly and efficient.
The construction crew were brilliant, seem to no time to move what seemed to be a flat pack and turn it into a magnificent summer house.
The reason I have not given 5 stars is because one of the doors in the flat pack was incorrect. Within a few days a fitter arrived to fix a new door.
Excellent company to deal with.

December 21, 2021
Lillevilla logo

Reply from Lillevilla

Thank you for your kind words! We hope you enjoy your cabin for years to come!

Rated 5 out of 5 stars

as stated i had a problem with the door not closing

as stated i had a problem with the door, but a man was sent out and all is well now - a happy bunny now.

December 17, 2021
Unprompted review
Lillevilla logo

Reply from Lillevilla

Thank you for your kind words! I am glad we were abler to resolve the door issue for you. We hope you enjoy your cabin for many years to come!

Rated 5 out of 5 stars

What a friendly professional &…

What a friendly professional & efficient service I have had
From enquiries , payments , delivery &’installation . Very pleased with the end result (although the silicone work on the windows was messy in places - we had to remove some of it as it had been smeared across it )
Looks great and I can highly recommend them

December 16, 2021
Lillevilla logo

Reply from Lillevilla

Thank you for your kind words! We hope you enjoy your cabin for many years to come!

Rated 5 out of 5 stars

Fitters Jimmy and Jay Lillevilla 340

Fitters Jimmy and jay, extremely knowledgeable, very tidy when assembling our lillevilla 340. Gave me a run down on where to seal after painting, highlighting area’s commonly missed when painting.
Demonstration on how to adjust the windows and doors.
Confirmed placement of cabin prior to build, confirmed again once started to ensure placement was correct.
Definitely recommend

December 13, 2021
Lillevilla logo

Reply from Lillevilla

Thank you for your kind words! We hope you enjoy your cabin for many years to come!

Rated 3 out of 5 stars

Cabin seems ok

Cabin seems ok but overall I was disappointed with the whole process. If you want “fit and forget” this isn’t for you! Quite a lot needs to be done after installation to enable the warranty and lots of rubbish left behind after the installation for you to dispose of.
I hope the unit stands the test of time to justify the outlay.

December 10, 2021
Lillevilla logo

Reply from Lillevilla

Thank you for your review. We are sorry to hear your experience with us overall has been disappointing. Unfortunately with timber buildings it is hard to get the "fit and forget" finish. The ex-display cabin that you purchased and had installed by us should already have been treated, with the possibility of a touch up coat being required due to being taken down, packed and rebuilt for you. After that you would need to apply silicone sealant in the advised areas to complete the treatment and sealing process. Once these treatment processes have been carried out you should need to treat the cabin for another 10-12 years which is why Jotun Demidekk Ultimate is our treatment of choice.

We apologise for the, usually small, amount of rubbish left over at the end of the install but we do advise in our documentation that the disposal of remaining materials is the responsibility of customer. As this is an ex-display building there shouldn't have been too much to dispose of and if that isn't the case we would ask if you could supply pictures of the leftover materials for assessment.

Customer satisfaction is our main priority and if there are issues during any part of the process we welcome your comments and will do what we can to help.

We do hope that you enjoy your cabin for many years to come and if you do need any assistance with the building please do get in touch.

Rated 2 out of 5 stars

I was initially very pleased - but caveat emptor

I was initially very pleased with the delivery and installation of our large 7.4 MTR shed but the door was warped when installed but I hoped it would settle. We rang the company on day 2 and the smooth salesman assured us it would straighten out. It did not. The shed instructions state it must be painted inside 7 days which we did under difficult circumstances, but we did seal the double doors with wood sealant anyway as we reasonably expected to have door replaced on what is a £10.000.00 building after all. We were appalled to discover the company was not interested in sorting the problem and hid behind the BS excuse of saying we did not paint it inside the 7 days. A very poor attitude considering it cost 10 thousand pounds. A case of ruining a ship for a hap'eth of tar I feel. The shed is good but shows low moral fibre and I would sadly not now recommend this company for its low moral compass BS and appalling lack of after care. We cannot lock the door and as it does not seal I fear winter will wreak havok on the shed and contents. The experience rather smacked of "del boy " morals.
I am hoping by making people aware of the shady tactics it will cost them more than the cost of a chippy or a new door. As ye sow - so shall ye reep.

Shame on you lillevilla

December 6, 2021
Unprompted review
Lillevilla logo

Reply from Lillevilla

This issue has since been resolved as mentioned in your further review.

Rated 5 out of 5 stars

Highly recommend

We are really pleased with our Lillevilla Kenny has done a great job building it, we have had great service from start to finish would highly recommend!!

November 19, 2021
Lillevilla logo

Reply from Lillevilla

Thank you for your kind words! We hope you enjoy your cabin for many years to come!

Rated 5 out of 5 stars

Lillevilla LV125put up this has…

From ordering to being put up this has been from ordering to installation,fantastic , a real honest and professional company Lillevilla is up there with the best . I just Carnt stop looking out the window at my Lovley cabin. The fitters were brilliant and tidied up afterwards, thankyou so much Lillevilla. And the quality of wood is outstanding, anybody thinking of buying one of these cabins , go for it you will not regret it.

November 16, 2021
Lillevilla logo

Reply from Lillevilla

Thank you for your kind words! We hope you enjoy your cabin for many years to come!

Rated 5 out of 5 stars

We are still waiting for the arrival of…

We are still waiting for the arrival of our Log Cabin from Lillevilla but have been assured it will be delivered at the end of this month in accordance with our agreement and erected the following day.

Thus far all our communications with the company have been dealt with promptly and efficiently.

November 16, 2021
Lillevilla logo

Reply from Lillevilla

Thank you for your kind words! Not long to go now and you will have a log cabin you can enjoy for years to come!

Rated 5 out of 5 stars

Ordered my paint for the new log cabin…

Ordered my paint for the new log cabin and the website was easy to use and the paint arrived promptly. Would use them again.

November 16, 2021
Lillevilla logo

Reply from Lillevilla

Thank you for your kind words! We are glad we were able to help you.

Rated 5 out of 5 stars

Very good correspondence from Lilly…

Very good correspondence from Lilly villa about delivering and erecting
Great service from the workmen who delivered and constructed my cabin
Fantastic quality I have 2 other buildings from the same company that are now 6 years old and are as good as new still. Would highly recommend

November 14, 2021
Lillevilla logo

Reply from Lillevilla

Thank you for your kind words! We hope you enjoy cabin number three for many years to come!

Rated 5 out of 5 stars

Absolutely thrilled with our cabin and…

Absolutely thrilled with our cabin and very impressed with all aspects from purchase to construction. Dan, the builder arrived early, was respectful of our home, left no mess at the end of the day and made sure we were aware of our responsibilties rergarding paint treatment etc.
We would highly recommend Lillevilla to anyone wishing to add a log cabin to their home.

November 14, 2021
Lillevilla logo

Reply from Lillevilla

Thank you for your kind words! We hope you enjoy your cabin for many years to come!

Rated 5 out of 5 stars

Delivery on time and put where I asked…

Delivery on time and put where I asked on grass verge. Builders neat and tidy knew what they were doing and did an excellent job. Window and door frames need a tiny brush to paint around the hinges. Doors could do with a catches to stop them blowing about in the wind when open.

November 10, 2021
Lillevilla logo

Reply from Lillevilla

Thank you for your kind words. We are glad you have had a good experience with us and hope you enjoy your cabin for many years to come.

Rated 5 out of 5 stars

Very good advice in the showroom and…

Very good advice in the showroom and follow up. The people who laid the base and built the cabin were very efficient and professional. The build quality of the cabin is very good with all doors and windows fitting perfectly and no creaks or drafts.
Simon Ash

November 10, 2021
Lillevilla logo

Reply from Lillevilla

Thank you for your kind words Simon. We are glad to hear you have had a positive experience with us and our fitters. We hope you enjoy your cabin for many years to come.

Rated 5 out of 5 stars

Great job all round

Loads of info prior to delivery. Delivery was smooth. Then Dan & Paul arrived early to construct the cabin and were done in under 5 hours. Friendly, helpful and tidied up afterwards. The cabin is rock solid and looks impressive. Great job, thank you.

November 10, 2021
Lillevilla logo

Reply from Lillevilla

Thank you for your kind words. We are glad to hear you have had a positive experience with us and our fitters. We hope you enjoy your cabin for many years to come.

Rated 5 out of 5 stars

Had two of the home office 340’s…

Had two of the home office 340’s installed.
Really nice product, well made and a very quick efficient and tidy installation team. Very good value for the building itself, I didn’t go for the insulation as it seemed very expensive for what it is.
Overall very pleased, thanks!

November 9, 2021
Lillevilla logo

Reply from Lillevilla

Thank you for your kind words. We are glad you have had a good experience with us and hope you enjoy your cabin for years to come!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look