Lillyandbo Reviews 

Unorganised so cancelled my order.
Ordered an item off Vinted, a few days later order was cancelled by company and they send me their website to order from.
Item I originally ordered wasn’t on website so bought a dress which was in the sale (so assuming it’s already made)
10 days later it hadn’t been dispatched and I didn’t hear from company following an email 24 hours previous so emailed for a refund.
Refund was provided in an email but not even an explanation or apology.
Very unprofessional and slack. Avoid!

Be very careful buying from these we had a problem with a dress that turned up it had a hole in it and it looked like it had already been worn. Not what you expect paying the prices for these dresses also when you do have a problem they block you and remove comments on Facebook so everything appears good for the so called company. Avoid unless you like being scammed and wasting money.

I placed a order on 9th September 2021 for a holy communion dress I was aware there was a 4 week wait for the dress which would of taken it to 7th October I emailed a few times asking for updates as my daughter makes her communion on the 16th October 2021, they replied and updated me going through customs ect....but that time frame is up they asked me if I wanted to swap for another dress which I agreed with after receiving the dress I swapped for this dress is definitely not brand new, there is alot of fraying/threading at the bottom of the dress at the back the dress has a train on it so this would happen whilst being dragged along the ground, next thing there's a hole in it which looks like the heel of a shoe has gone through it, there is make up marks on the dress too. I also followed there size chart on the website baring in mind my daughter is 8 years old and she came up 11- 12 years , well the dimensions are clearly off because we couldn't get the zip up and ive had to take this USED dress to a alterations company to sort it so its wearable for Saturday, I simply do not have the time or money to get my daughter another dress. This company has blocked me off their Facebook page as they were quite upset with me posting on their wall about this dress I recieved with loads of pictures of the flaws on this dress, they were clearly to bothered about their business being tarnished rather then helping their customer , all NORMAL companies will have good and bad reviews ...this company quite clearly deletes any negativity they recieve so it doesn't put the public off from ordering from them. With the stress I have had waiting a lengthy 5 weeks for a dress that has came with damage too it and off dimensions is absolutely appalling and they should be ashamed of themselves, How can they justify selling these dresses at £129, im disgusted and I have emailed citizen advice so I can get in touch with trading standards.
Avoid this company its not worth the stress!

Horrendous customer service

I bought a flower girl dress from Lilly and Bo for our upcoming wedding. When opening the product was in perfect condition however not quite the colour we were looking for. The day it arrived I wrapped it up, and the following day took it to the post office to be returned.

A few days later I received an email from the company telling me that I had not returned the dress within the 14 days stated in their returns policy and therefore would only be entitled to credit with their website. Instantly alarm bells started to ring as this was completely impossible. I checked the tracking information and found out that it was delivered to them one day after I had sent it.

I explained that this was impossible and even emailed proof. The owner of the website told me I was wrong and that she would get her accountant to look in to it. From the dress being ordered from the website to the day they received it back was only 11 days but she chose to ignore that fact.

After several emails backwards and forwards with the company I finally got my refund.

I will never order from this site again and I advise others not to either. Far too stressful!

I have not received my order and have tried and tried and tried to contact your company regarding my order. NO ONE has contacted me or responded to my emails. There is no phone number to contact anyone. I paid $150 US for this order and I probably will not see the money..
DO NOT PLACE AN ORDER HERE

Extremely bad customer service. No reply to my email. I messaged on Facebook and they replied saying they would reply to the email and still 4 days later no reply.

Fabulous dresses my daughter , really fit well I bought their age and they fit perfect .good value for money and quick delivery, would definitely use again .I will definitely be recommending , thank you x