Communication throughout was excellent had a few questions emailed them and had reply same day. Necklace is excellent quality can’t fault. Delivery was prompt from ordering with tracking available. Ne... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with my purchase, nicely packed, even tissue was sensed with the nice perfume, smooth delivery. That was the gift for my son’s 18th birthday, he loves the necklace very much never takes... See more
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My husband absolutely loves his gift. I couldn’t be happier with the quality of the chain and cross. There was no hassle at all and communication by email was quick and helpful. I initially ordered... See more
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I won a necklace through an instagram competition. It arrived really quickly and the team are really responsive via Instagram messages. The necklace itself is stunning. Really good quality an... See more
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Company details
Written by the company
Lily Blanche is the UK’s leading locket and personalised jewellery company. Trusted since 2015. Over 30,000 orders shipped. Hi, welcome to Lily Blanche. I'm thrilled to meet you. My name is Gillian Crawford, founder & designer at Lily Blanche, the demi-fine jewellery brand named after my grandmother. Our customers are at the heart of everything we do. We work in sterling silver, 18-carat gold and the brightest most dazzling gemstones. Our lockets are independently tested and hallmarked with a full UK hallmark by the Edinburgh Assay Office. But what makes our jewellery really precious is your photographs inside them and your messages engraved in them. We make jewellery; you give it meaning. Personalised, our 2,4 & 6 photo lockets are love letters in silver & gold, to be passed on to future generations. We started with a sketchbook and the memories of our grandmother's jewel box. Today we have a cabinet full of awards & fantastic customers all over the world who love & wear our jewellery. In a throwaway world, everything we do is designed to last. We create the heirlooms of tomorrow from the conversation pieces of today. Our founding values of integrity, kindness & joy inspire our unique style. With FREE UK shipping over £95, 30-day risk-free returns and a FREE jewellery care kit with every order, you really can't go wrong. We'd love to connect with you on Facebook or Instagram at @lilyblanchejewellery, on TikTok @Lily_blanche_jewellery or in our private Facebook group @joyfulgems where you will meet like-minded people, see our new designs first and hear about our best offers and discounts. Sign up for our newsletter for our best discounts. Gillian Crawford, Founder & designer at Lily Blanche x
Contact info
25 Clarendon Place, FK82QW, Stirling, United Kingdom
- 01786 271376
- hello@lilyblanche.com
- lilyblanche.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Beautifully made jewellery with…
Beautifully made jewellery with excellent quality and attention to detail. The personalisation was done perfectly and made the piece feel genuinely special. Gillian and the team were amazing, the customer service was outstanding from start to finish. The packaging was thoughtful and elegant, and it really felt like opening something extremely premium. A brand that clearly cares about both its products and its customers. Highly recommend. Will order again!
January 10, 2026
Unprompted review
Reply from LILY BLANCHE
Dear Fraser,
Thank you so much for your wonderful review and for taking the time to share your experience.
We are delighted to hear that you loved your jewellery and that the personalisation made it feel truly special. It means a great deal to us to know that the craftsmanship, packaging and service all stood out for you, as so much care goes into every detail from start to finish.
Your kind words about our customer service and the overall experience are genuinely appreciated by the whole team. Knowing you would happily order again is the highest compliment we could receive.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Excellent service
Excellent service and wife delighted with locket
December 20, 2025
Unprompted review
Reply from LILY BLANCHE
Dear Richard,
Thank you so much for your lovely review. We are delighted to hear that you were happy with the service and that your wife loves her locket. It really means a great deal to our small team to know that a piece has been so well received.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Kind regards
Gillian and the Lily Blanche team
Reply from LILY BLANCHE
Dear Sarah, Thank you so much for your lovely review. We’re delighted to hear that you’re happy with your initial pendant and that it was the right choice for you.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Delivery was delayed due to the…
Delivery was delayed due to the Christmas bank holidays but when my order arrived we were very pleased. The locket is lovely thank you.
December 29, 2025
Reply from LILY BLANCHE
Dear Lynda,
Thank you so much for your review. We’re delighted to hear that you are pleased with your locket and that it arrived safely, despite the Christmas bank holiday delays. We hope it brings a lot of joy!
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Order came very quickly
Order came very quickly, and communication on delivery was excellent. The diamond and gold initial pendant received is very pretty and very competitively priced in the sale and my daughter loves it, but the gift box looked a bit cheap and didn’t do the item justice. Changing the bag from shiny to matte and improving the finish on the box would be more fitting for the quality of the jewellery.
December 29, 2025
Reply from LILY BLANCHE
Thank you so much for your feedback. We’re delighted to hear that your daughter loves her diamond and gold initial pendant and that the delivery and communication met your expectations.
We really appreciate your suggestions regarding the gift box and bag. Feedback like this is invaluable as we continually review ways to ensure the presentation matches the quality of our jewellery. We are currently undertaking a refresh of our packaging.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
First class service that I have come to…
First class service that I have come to appreciate & expect from this wonderful company.
I have ordered quite a few pieces over many years and have never been disappointed with the quality of the pieces or the excellent service I have received. Many thanks
December 29, 2025
Reply from LILY BLANCHE
Thank you so much for your lovely review, Hilda. We’re delighted to hear that you continue to enjoy both the quality of our jewellery and the service from our team. Your ongoing support over the years means a great deal to us, and we truly appreciate your kind words.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Gorgeous jewellery and first class service
I bought the most beautiful baroque pearl necklace as a gift for my mum and I’m absolutely thrilled with the quality of the pearl - the photos don’t do it justice.
I’ve bought a number of products from lily-Blanche as gifts and I always receive first class service with the products beautifully packaged and delivered swiftly.
Highly recommend Lily-Blanche
December 17, 2025
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your kind review, Fiona We’re delighted to hear that your mum loved her baroque pearl necklace and that the quality exceeded your expectations. It’s wonderful to know that our packaging and service continue to meet your expectations on all your orders.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Looks cheap
Firstly I would like to say I don’t like leaving bad reviews like this
The company does seem very professional and I did receive the locket quickly , but I’m actually considering not giving it to my wife I’m embarrassed how cheap it looks for just over £300 which i consider to be a reasonable amount for a piece of small jewellery , I don’t usually buy online but thought I would based on the reviews , I gutted as I couldn’t afford to buy what I normally would for Christmas so this is her main present
I know I won’t be able to send it back as it has been engraved love you on it
Basically £300 pounds down the drain which is a lot of money at the moment
I haven’t rang you to discuss the matter as I have read I can’t get a refund because it’s engraved
I’m sure as I can see you have lots of satisfied customers , but I can’t honestly say this item looks so cheap it really does look like something you would win at a fairground
This is a genuine review order lb19339
December 20, 2025
Unprompted review
Reply from LILY BLANCHE
Dear Mr Welsher,
Thank you for taking the time to leave a review. The whole Lily Blanche team are genuinely sorry to hear how disappointed you feel, particularly as this was chosen as a meaningful Christmas gift.
We do appreciate you acknowledging the speed of delivery and our service, and we fully recognise that £300 is a significant purchase, especially at the moment. We never want any customer to feel embarrassed or let down by something chosen with care.
All of our jewellery is made using precious metals only, and each piece is independently tested and hallmarked with a full UK hallmark by the Edinburgh Assay Office, in line with strict UK legal standards. This means the locket is exactly as described on our website in terms of material, quality and weight.
The four photo heart locket you ordered is one of our largest and heaviest lockets and has been one of our best-selling designs for many years, including selling out over Christmas. The dimensions, weight and close-up photography are shown in detail on our website to help customers make an informed decision. Your order also included a 10% discount, our complimentary photo fitting service, gift packaging, a jewellery care kit and free UK delivery. The overall price reflects your choice to upgrade to our belcher chain, which is our heaviest chain option.
We offer a 30-day no-quibble money-back guarantee on all non-engraved jewellery. As noted on our website, engraved pieces are made specifically for each customer and cannot be returned, which is why we always encourage anyone with questions or concerns to contact us directly. Had you been in touch, we would of course have taken the time to discuss your concerns and explore any appropriate options with you.
We are very proud of the craftsmanship of our lockets and of the consistently positive feedback they receive, but we do understand that jewellery is personal and that expectations can differ.
We wish you and your wife a very happy Christmas, and we truly hope the sentiment behind your gift is what shines through.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Kind regards
Gillian Crawford, Founding Director, Lily Blanche
Beautiful St Christopher that arrived…
Beautiful St Christopher that arrived beautifully wrapped and smelling wonderful!! Looking forward to seeing how it is received on Christmas morning. Highly recommend to anyone looking for something special. Customer service was also great and they went the extra mile to help me get it before the big day!!
December 20, 2025
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your wonderful review. We’re delighted to hear that the St Christopher arrived beautifully packaged and that our team were able to help you receive it in time for Christmas. It’s lovely to know you are happy with the service and that you would recommend us. We hope it brings a lot of joy on Christmas morning!
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Amazing jewellery and exceptional service. s
I ordered 2 beautiful crosses. One arrived quickly and one was lost in the Christmas post.
When I let the company know, they immediately replaced it with next day signed delivery.
The necklaces are really beautiful.
So, amazing jewellery, outstanding service, friendly and kind. A wonderful experience. I would recommend very highly.
December 19, 2025
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your wonderful review, Karen. We really appreciate it. We’re delighted to hear that you are happy with your crosses and that our team were able to resolve the delivery issue quickly. It’s lovely to know that you found the service friendly and kind, and that the necklaces are enjoyed as much as we hope.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Beautiful Heart Locket
Purchased a silver heart picture locket for a special birthday gift. Beautiful item. Quality and attention to detail was excellent. Service was exceptional. Thank you
November 14, 2025
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your kind review. We’re delighted to hear that you are happy with the silver heart locket and that the quality and attention to detail met your expectations. It’s wonderful to know you found the service exceptional as well.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Replacement silver chain
I had ordered the wrong silver chain to replace one that sadly I had broken. I emailed to explain this and Gillian told me that they would happily exchange the chain for the correct one for my locket. I was kept up to date during the whole transaction and can only commend Gillian and all the team at Lily Blanche for their great customer service. I’ve bought a few items over the years and this won’t be my last. Thank you!
December 11, 2025
Unprompted review
Reply from LILY BLANCHE
Thank you so much for taking the time to leave such a kind review, Gillian. I’m delighted we were able to exchange the chain for the correct one and it really means a great deal to hear your lovely comments about our customer service. Your continued support over the years is truly appreciated, and we’re so pleased to know this won’t be your last piece from us.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Great company
Communication throughout was excellent had a few questions emailed them and had reply same day. Necklace is excellent quality can’t fault. Delivery was prompt from ordering with tracking available. Necklace came all boxed and with gift bag/polish cloth beautifully wrapped. Would deffintly recommend and would order again great company
December 15, 2025
Unprompted review
Reply from LILY BLANCHE
Dear Donna, Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that our communication was helpful, that your questions were answered promptly, and that you were pleased with the quality of the necklace and the presentation. It’s lovely to know the delivery experience and packaging also met your expectations.
We truly appreciate your recommendation and would be delighted to welcome you back again in the future.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Exceptional Service & Beautiful Personalisation
Lily Blanche created the perfect gift for a loved one. From start to finish, the service was attentive and friendly. I requested specific personalisation, and they executed it flawlessly—the care and quality are evident. It was packaged beautifully and arrived with plenty of time. The recipient was absolutely delighted. A wonderful company I’ll use again and again.
June 24, 2025
Reply from LILY BLANCHE
Thank you so much for your wonderful review. We’re delighted to hear that the personalised gift was so well received and that you found the whole experience friendly. It means a great deal to the team to know the care and quality came through and that everything arrived in good time. We’re thrilled you would choose to shop with us again.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
AVOID THIS OLACE AT ALL COST
AVOID THIS OLACE AT ALL COST. Still having an ongoing issues as I asked for a refund under the customer consumer’s right law uk as the locket I ordered would stay locked and defected the the purpose of the whole superise I ordered. Secondly they are rude and as ordering something sentimental you would expect better from the company as on my last review the company then choose to leak private personalised information I out on the locket in the comments section in the reviews witch I thought was unnecessary and am sure that’s broken some kind of law of private and confidential as it’s called a private message. This is not a company you want to be spending money with as there better places with actual quality for money and not cheap tack. Absolutely disgraceful never had such an worser altercation with a company and been dragged out soon long it’s nearly 2026.
October 13, 2025
Unprompted review
Reply from LILY BLANCHE
Dear Mr Issakah Davis-Simon,
I can see you have now left a second one star review on Trustpilot using anonymous addresses and relating to the order you placed on 30 September. The engraving was entered incorrectly at checkout and, as engraved items cannot be refunded, we have not been able to offer a refund. You then opened a chargeback which has since been resolved in our favour. I have also included below the response to your earlier review and I am currently discussing both reviews with Trustpilot.
I am genuinely sorry that matters have reached this point. It is highly unusual and we have been placed in a position with very limited options. Our aim is always to resolve concerns fairly and I am sorry that we have been unable to find a solution that meets your expectations.
Here is the response we left to your original review
We are very sorry to read your review and disappointed that you feel this way. We take great care with every order, and your locket was engraved exactly as requested with the name Lvizzy and checked by two of our quality control team members before dispatch.
We do require customers to check their engraving spelling thoroughly before finalising the order, as once it has been engraved, it cannot be changed.
When you contacted us about the catch, we invited you to return the locket to our studio so that our jewellers could inspect it. Once it arrived, we found the catch to be secure and functioning correctly. The catch on this locket is particularly strong, and it is our bestselling locket. We have never had a return of this locket before because of a faulty catch. We established that the locket was not damaged and was closing as designed.
We offer a 30-day no-quibble money-back guarantee on all jewellery items, which are not engraved or pierced jewellery. As your piece was custom-engraved to your personal specification, it falls under our bespoke and engraved items policy, which is clearly stated on our website. This means it is non-refundable unless faulty. In this case, we were unable to find any fault.
We always aim to provide courteous and timely communication, and we are genuinely sorry that you were unhappy with the process. We take pride in the quality of our jewellery and the service we provide, and we regret that your experience did not meet your expectations.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Good service and a lovely necklace
Good service and a lovely necklace, nicely packaged.
Absolutely no hesitation in recommending.
November 25, 2025
Reply from LILY BLANCHE
Thank you so much for your kind review. We’re delighted to hear that you’re pleased with the necklace and the service you received. It’s wonderful to know you would recommend us and the team will be thrilled to read your feedback.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Well packaged come on time.
November 24, 2025
Reply from LILY BLANCHE
Dear Florian,
Thank you very much for your review. We’re really pleased to hear your order arrived on time and was well packaged. Your feedback is very much appreciated by the whole team.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Outstanding customer service
The customer service at Lily Blanche — and especially from Gillian Crawford — has been exceptional. I bought a beautiful pair of 9ct gold small hoop earrings from them last Christmas and was devastated when I lost one. I emailed to ask if it might be possible to buy a single replacement, fully expecting the answer to be no, but Gillian arranged it straight away. The earring was posted the next day, and I’m delighted to be able to wear my gold hoops again.
I can’t recommend Lily Blanche enough — their jewellery is stunning and their customer service is outstanding.
November 18, 2025
Unprompted review
Reply from LILY BLANCHE
Dear Sorena, Thank you so much for your generous review. It was a pleasure to help you replace your earring and we’re delighted to hear you are enjoying wearing your gold hoops again. We always aim to offer thoughtful and responsive service, so your kind words mean a great deal to the whole team.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
The best experience with the team
The best experience with the team. Have not had my new earrings off since I got them!
November 20, 2025
Unprompted review
Reply from LILY BLANCHE
Dear Clem, Thank you so much for your lovely review. We’re delighted to hear that you’re enjoying your new earrings and that they have become a favourite already. It means a great deal to the team to know you had such a positive experience with us.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Rose gold locket
Really excellent service I’m so pleased with my locket it’s beautiful. The staff are amazing kept me up to date with delivery and tracking. It came on time and was well presented in a lovely gift box and scented rose. This company goes above and beyond thanks so much for giving me the perfect gift for my wife ray.
November 13, 2025
Unprompted review
Reply from LILY BLANCHE
Thank you so much, Ray, for your wonderful review. We’re delighted to hear how pleased you are with your rose gold locket and that it made the perfect gift for your wife. It means a lot to know that you appreciated our service and presentation — the team will be thrilled to read your kind words.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
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