Lilybras Reviews 45

I ordered two bras from this company. It took 45 days to ship to me. Because of the delay they offered me a small refund, which I have never received. Email below. I have been trying to get my refund for 4 months. Also, after the first wash the bras fall apart. You will only get one wear from them.
Don't waste your money buying from this company.
I ordered on 11/20/23 and have been sending emails requesting the refund every month until 03/06/24.
Email from Lilybras
We genuinely understand and empathize with your concerns, and we are fully dedicated to promptly addressing and resolving the issue at hand. In terms of compensation, we regret to inform you that the maximum amount we can offer is $27.
If you require a higher refund, we kindly request that you initiate a return process. Once our warehouse staff receive the returned items and complete a thorough inspection, we will initiate the refund process accordingly. However, it is important to note that the logistics involved in the return and the associated risks are significant.
We want to assure you that our utmost priority is to minimize any inconvenience caused to you throughout this process. We are committed to finding a satisfactory resolution that aligns with both your expectations and our operational capabilities.
Should you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and provide any necessary guidance to ensure your satisfaction.

This bra offers no support, no strap adjustment and cup size way to small, material is so flimsy the idea of full cover is a joke, nothing resembles photos at all.

Lilybras is very deceptive! The quality is definitely not up to what they advertise. The most frustrating part of my experience is not being able to contact them, get a response from them. The bras I ordered are way smaller in size and ill fitting. I would like to return them, but I can't get in touch with customer services. I wrote an email, no response... I wrote on the chat, no response...I tried calling, the phone number from the website is a disconnected number.
In conclusion...if it looks too good to be true, it is too good to be true. Don't buy from them.

I ordered merchandise and never received it. When I tried to contact their phone number, a recording came on stating that it had been disconnected. I went on their website for the pop-up dialog. It never answered me.
I am disputing this purchase with my bank.

DO NOT BUY FROM THIS COMPANY! I purchased 3 frontclosure bras. I am unable to use them as they did not support my breasts. I contacted the company and they will not take them back, nor will they refund my money. They offered a 20% discount on any other item! HA HA -- Why would I purchase from them again? BUYER BEWARE

Everything about this product is crap. The fit, the fabric, the cup size, the lack of support in the straps. Worst of all, I tried to return and they offered me half my money back because they don’t want to pay shipping cost for me to return them. Don’t waste your money.

Worst bras I have ever bought. I need a DDD, what I got won’t fit anyone unless they are flat chested! Such a rip off. There is no way to use these.
DO NOT BUY THESE BRAS!! You will be throwing your money away.

TERRIBLE If I could give less I would. The only good thing IS they arrived quickly. But they do not fit. The material is poor quality. Supossedly all 3 are the same size (the tags have the same size) but they are not. The web site is a scam. They have a Whatsapp number on the bag, but they are not even on Whatsapp.

This company is the worst ever to do business with, first I did not want their merchandise, it was my mistake that I pressed purchase instead of EXIT!!! Then they send me two pieces that I did not want, could not use as it wasn't even my size, I sent it back to them and a few weeks later I get another delivery from this company, which I did not even open, just refused it and sent it back to them. All I wanted was my money back, a FULL REFUND as I DID NOT receive any service, any merchandise or do any type of business with them, yet still they REFUSE to RETURN MY MONIES to me, this company is MONEY HUNGRY, GREEDY and UNFAIR, they don't care about anybody else but taking your MONEY,

(((BUYER BEWARE)))!!!

I would give 0 stars if I could. I ordered two strapless bras from Fabulous One in mid April and paid $10 shipping. Credit Card statement identifies merchant as Lilybras in Denver, Colorado. Arrived almost 3 weeks later. Bras did not fit. The band was too large and the cups too small. The boning on the side was flimsy and offered no support at all. I contacted via return email from them confirming delivery. They offered no exchange and no refund although website says 100% satisfaction. They indicated that return or exchange would be complicated and expensive because it would be sent to Hong Kong ($75) even though it was shipped from someone named Margaret Warren in Indiana. They offered me 20% off my next order. I indicated that their website says local warehouse and I only paid $10 shipping before. When I questioned that they said they would offer a partial refund. I said I would be happy to return it to Indiana and expected a full refund. I finally said I would accept a partial refund if they provided it within the 5-7 day window they said. After a couple weeks I contacted them again because I had not received my refund. Gave me a baloney excuse of being busy. Waited another couple weeks - still no refund of any kind. I have contacted my credit card company to dispute the charges as this company is fraudulent in their business practices.

Cheaply made. Front closure don't stay closed. Bra popped open at work several times. Junk.

Very cheap, poorly made. Horrible material. Will never buy from this company again.

TOTAL SCAM. This co steals photos of sturdy well made bras and sends cheap poorly made bras of thin barely useable material not meant for bras. Seems to be a common ploy of the Chinese to steal design ideas of well-made designs and then reproduce them in horrible quality materials. If you ask for refund a Woman on the phone with Say you can keep the bra and get a 50% refund which is ridiculous and a total lie when you email Customerservice as they tell you to they said you have to pay for return postage to Hong Kong and then you’ll only get a 20% coupon to buy more of their junk products this crap are not even worth keeping.

Good luck trying to get a refund. They are a scam. They first try to negotiate the return and then they promise you will be partially refunded and they never do it. Endless emails back and forth with no results. Lesson learned… purchase made in USA. Order 49851

6 WEEKS FOR DELIVERY. NO CUSTOMER SERVICE. SIZING IS INACCURATE. THE PRODUCT IS VERY POOR QUALITY. CAN'T RETURN ITEMS DUE TO COST. WILL NEVER ORDER ONLINE AGAIN UNLESS I KNOW THE COMPANY.

I ordered these bras in March and have still not received in June. Company keeps claiming they are in route. Tried to dispute with my credit card company but because they claim they have shipped the CC company will not reinburse.
Company only says sorry and here is a coupon for future use.
TOTAL SCAM !!!!!

Do Not Buy!
Terrible customer service, only option to return is to ship to Hong Kong. Offered a coupon to purchase more of product., either way additional expense. The bras are cheap material, provide no support and the front clasps are not functional and do not stay closed. Not at all as advertised, this is a scam. Save your money.

Do not trust this company. The website claims to have a 30 day return policy and hassle free returns. That is a complete lie. Lily Bras only has drop shipping in the U.S. If you want a full refund, you have to pay to ship the product back to CHINA! I was told to keep the bras and I would be given about 50% of my money back. Not only that it took 2 months for them to be delivered. I don't want the bras - they are junk! I'm probably going to have to throw them out because I don't think the thrift store will take them. Lily Bra's statements about returns are a complete fraud.

Save your money. Do not buy Lily Bras.

Shoddy merchandise!
I received my order today after waiting 26 days. I was very apprehensive about what the product would be like after: 1. Learning the bras were made in China. 2. Reading the reviews by other dissatisfied customers. I ordered 36 DD bras and recieved "XL" bras that would only fit an A cup and a 52 band. The lace cups were pretty but the 1 piece band and straps were so stretchy they could not support a DD even if the size were correct.

This company needs to be barred from selling. What you buy is not what you get. Sizes are totally off. Their return policy ends up costing you almost the price you paid for them.
Stay away. They are very deceptive in that you don’t realize you are buying crap from China until after the fact! And their terms are down right ridiculous. Buyer beware