Lilysflorist Reviews 

They delivered the birthday flowers on the wrong day. Its pretty imperative for florists to deliver on the requested day.

Bought from Cairns store.
The flowers sent and the picture of the flowers online, were not even close in volume or vibrancy.
I selected and paid for the option of extra size and was very disappointed when the recipient of the flowers sent a photo of what they received.
Not what was expected at all.

Lovely website with beautiful content to choose from. Ordered easily. Just waiting to see that order has been delivered and is received happily.
I am very disappointed as the order I placed and paid up front for was never delivered. No details provided as to the reason why which is most unsatisfactory. This is most unacceptable.

Easy to talk to. Efficient and very friendly.

Disappointed overall as failed to deliver and I was not notified until the day after.
The teddy was only 5 cm which was not what I expected for $21.

Ordered 2 weeks in advance. Online ordering easy. But no confirmation on delivery provided. Other florists use tracking. Phone and msg was cant give any info or send email.
Sending interstate so needed clarification of receipt.
Store person Catherine was able to finally assist and was helpful & friendly.

Lilly’s Florist I’m Very disappointed…….
I ordered Tue for wed delivery.
I rang Lilly’s florist to verify delivery address, the lady on the ph sounded confused, went away to verify my request she came back & apologized and said the flowers would be delivered that afternoon. Wednesday came and went no delivery.
Thursday lunchtime I received a call from a man, it came up on my phone as Armidale ?. He said that they couldn’t source blue flowers and would I be happy with a substitution of bright colorful flowers. I said that I’d chosen bright flowers just sub the blue flowers for another bright flower. His answer was oh ok. Well what I’d paid for arrived Thursday afternoon, sadly they looked NOTHING like the colourful newborn baby boy box that I’d ordered and paid decent money for. In fact everyone that saw the order and compared the two asked are you sure they didn’t mix your order up. I must say I was embarrassed & it really put a damper on my first grandson birth experience. I chose Lilly’s florist @ Helensburgh because of its proximity, same town delivery.
As everyone said the arrangement looked like a first yr apprentice had used the left overs of the day. Sorry if this email isn’t what you would like to hear.
2 stars for the bear, even though a bit pricey for his size.
Yes unfortunately a memorable experience for all the wrong reasons.
Regards Lynne Sinclair

So disappointed that the order was delivered a week earlier, invoice clearly stated as requested, for delivery to be on 15 January. Timing is critical for these type of gifts and we feel let down.

thank you to everyone involved, I'm in newzealand so just received a pic of flowers received today by the recipient,and they look fantastic.turned into a mission with address i gave being wrong,but Lily's forist's went out of their way to help getting to right place.you rock.

I ordered on line and then received an email ,they needed more money because the glass vase was expensive and then when phoned they said it was a long distance delivery even though from a local supplier and needed additional to the email sent.
So I canceled the order

The customer service lady was so friendly, helpful and patient in helping me pick the right flowers. The flowers that arrived were really beautiful and the recipient was delighted with them. It took the pressure of ordering from a distance so much easier.

I ordered an extra large bunch of flowers for around $120.00. The bunch received was a resemblance of a $30.00 bunch of flowers you would buy from Woolworths. I contacted the company who would not come to any resolution.

Accepted two orders (over 300 spent between the orders) for two addresses. Both accepted by the online service. The people they were going to have cancer and one was trying to celebrate their birthday. Flowers are for an occasion - cancelling and refunding simply isn't good enough. Especially when the reason is 'christmas holiday closure' - turn off orders if you're not delivering on your promises

Ordered a bouquet 2 days in advance. The morning of the delivery day, I get an email saying they couldn't deliver until a week later. Refunded quickly and used another (local) florist!

Very disappointed in the size of the deluxe bunch I ordered for my Nan. I was away on the day and when I got home and seen how little they were for the money I paid I was shocked.
They were nice flowers and delivery was on the day and efficient but unfortunately nothing like I thought or the picture looked.

Wonderful last minute response to order. The flowers were beautiful, I asked for large and Chrismassy, and they were! Gladioli a metre tall, bright red surrounded by red and white blooms and Christmas bush. My friend was delighted, as was another friend with her who FaceTimed me so that I could see them too. Thank you so much, I have already passed on your details. Happy New Year!

I placed an order around 1pm on 31/12/26, your website advised me it would deliver the package that day.
At 5pm 31/12/26 I received an SMS from Samantha advising me the package could not be delivered that day due to Xmas closures & that I would receive a refund.
By this time it was too late to place an order with another florist.
The gift was for birthday and NY day on 1/1.
Very disappointing.

Would not deliver to address 7 minutes (3.9 Kim’s) Unanswered emails. Did not explain the -$3.00 difference in purchase and refund.

Whilst the product I ordered was delivered on time, it was very disappointing as did not resemble the premium Christmas bouquet I had ordered. The final product was nowhere near the value of $146 I had paid! I would not use them again.

Did not get delivered, no phone call, nothing