Lilysflorist Reviews 

The phone conversation in setting up the delivery was friendly, informative and very helpful. Being able to choose from photos of the flowers was easy, the prices were good, and better than some other florists in the area.
To arrange this delivery to my family in Quakers Hill, Sydney from here in Canberra, was effortless, and I will do this again, and have already recommended you to others here.

The delivery was made when requested and my sister was thrilled with it and the note attached.
Thank you so much.

I ordered the flowers on Friday the 14th for a birthday. They did not arrive. They emailed me and said they were closed and would I like to still get them delivered on the Monday. I said, yes. It is now Tuesday the 18th and they have sent an email saying they refunded me. No apology - nothing.
What a joke!!!

This does not deserve the one star rating. Very poor quality compared to what is advertised. The company we not interested in preventing poor reviews. WOULD NOT RECOMMEND ORDERING FLOWERS FROM THIS COMPANY.

The flowers were not at all what I ordered. They arrived looking as though they had been in the sun all day, the roses were dead. I paid extra for a large bunch and it wasn't large. The flowers were also not what I ordered. Highly disappointed.

Horrendous! They ruined the whole flower experience for my friends birthday by delivering two bunches of flowers rather than one, on realising this 4 days later, they rang my friend and demanded the second bunch back so they could redeliver 4 day old flowers to the poor people who didn’t get their flowers! Would never use again, added to that, the arrangements were nothing like the photos! Steer clear folks!

The lady I spoke to was very kind today just lovely when you’re dealing with sad things.

HAVE BEEN SENDING FLOWERS THROUGH LILLY FOR SOMETIME AND NEVER BEEN DISAPPOINTED GREAT SERVICE

Easy to order from interstate. Seems a reasonable product and there were many to choose from.
Thank you.

Was extremely helpful with processing my order.

Excellent customer service and fast delivery

I ordered flowers on line from England for my daughter in laws 30th birthday her first birthday away from home since emigrating to Australia.
From start to finish everything went really smoothly with Lilys florist.
I asked for early delivery as I knew they were out for the day ✔️
Stunning flower arrangement and chocolates ✔️
Can’t recommend the service from Lilys flowers enough FANTASTIC !!
Thank you.

I ordered a bright bunch of fresh flowers with a teddy, a box of chocolates and a balloon for my daughter’s birthday. The booking was very easy from the site and the delivery was perfect! My daughter was truly delighted to receive such a beautiful bouquet — she wasn’t expecting it at all! She said the flowers were wonderful and beautifully wrapped, with a lovely happy birthday balloon as well. She absolutely loved the cute bear, and the chocolates were delicious.

I truly appreciate the attention to detail and professionalism, which made her birthday an unforgettable and very special day. The care Lily’s Florist put into choosing every detail meant a lot to me, especially because I live in Italy, so far away! Thank you so much to all of you and especially to Wendy!

Flowers ordered for a wedding were not delivered until the next day

Ordered flowers this morning for my sister who is in hospital … she had them delivered within the hour.
A huge thank you who took my order… Very much appreciated
Regard Lois ( WA )

This is my second review now as I'm feeling more and more frustrated after multiple emails with no reply and multiple phone calls that don't get answered ... This company has taken my money and not delivered the flowers I ordered ... Do not use this company

Although Mums Dementia had robbed her of remembering it was her birthday 🤣 she absolutely LOVED her flower delivery, and was thrilled to receive them x As I live 2 states away, it was important for me to mark the occasion, and regardless of Mum remembering her birthday or not, the fact she so enjoyed the beautiful delivery means a lot x

Delivery was on time - Floral arrangement of fresh flowers/foliage were lovely - satisfied customer/recommend Lilysflorist.

I did not like the fact that we were not informed as to whether the bouquet was delivered. As it was a funeral and the family were very busy I did not think it appropriate to enquire about the delivery.
Upon inquiring, Lilysflorist, said that they assumed the bouquet was delivered as there was no problems from the florist. I am not good at assuming - but will have to accept it I guess. There certainly needs to be better information regarding the delivery arriving. A text would suffice.
Lois

​I am writing this review as an extremely disappointed interstate buyer. I chose this florist hoping to send a truly special and impressive bouquet, and I paid a considerable amount of money expecting a premium product and service. What was delivered was a stark contrast to what I ordered and paid for.

​The actual bouquet delivered looked incredibly budget and sparse, certainly not reflecting the price tag. The arrangement was significantly smaller and less abundant than the examples shown on the website, and the seemed underwhelming. It felt like a low-cost arrangement rather than the quality gift I had paid for. As an interstate customer, I relied completely on your website and reputation, and frankly, I feel misled and ripped off.

​Paying a premium price for what appears to be a bottom-tier product is unacceptable. This poor value for money, coupled with the fact I couldn't see the product myself, has left me with zero confidence in your service. I would caution any other interstate or distant buyers to be very wary