Shipping was quick, very fashionable clothes and fits very well. A little too expensive for the quality of the garment, and questionable if it's actual merino wool used, or just regular wool. For... See more
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Review summary
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Reviews shaping this summary
Lovely quality and fit, exactly what I expected and I love that coffee is a lovely brown / grey shade, very flattering on my fair skin! Took a couple of weeks longer to receive than expected due to a... See more
The cardigan is oversized so if one wants a normal shape, take a size down. By the way, the colour is not white but ecru. And you cannot wash the cardigan, only dry cleaning.
Lovely little off-one shoulder top. Was a titch worried when I realized the top just slips over your head versus having a zipper but the 4 fits true to size and I had no difficulty putting it on/takin... See more
Company details
About LilySilk
Written by the company
We are LILYSILK, one of the world's leading silk brands providing natural premium materials for every day & evermore. We aim to inspire people to live better lives and more sustainable lifestyles.
Our care for one another and the planet is what drives us.
Contact info
556 N Diamond Bar Ste 100C, 91765, DIAMOND BAR, United States
- +1-909-861-1680
- support@lilysilk.zendesk.com
- lilysilk.com
4.1
Great
23K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful Support Staff Help & Resolutions.
LilySilk has always made purchases, returns & refunds very easy for me. (I've ordered a LOT of quality items from this company & have made few returns overall.) Their Customer Support personnel are friendly, knowledgeable & efficient. This time "Apple" is the staff member who helped me & it has been a very good experience. Thank you to "Apple" and to LilySilk.
March 12, 2026
Unprompted review
Bad quality of material.
First of all it took an unreasonable long time for me to receive my orders. Second, I washed them with fine fabric detergent in COLD water and dried them over a towel; however, they both shrank quite a bit and the colors faded. ONLY AFTER ONE WASH! It looks so cheap!I am SUPER disappointed having spent so much money on several items. Your fancy wrapping doesn't do much if the quality of your materials is so bad:(
I wish I could return everything! I haven't even tried most of the items yet but they seem unworth of their price!
March 1, 2026
Unprompted review
Reply from LilySilk
Dear customer,
Thank you for sharing your feedback regarding your recent purchase.
We apologize for any frustration you encountered during this process.
We understand your frustration with the delay in receiving your order. We strive to provide efficient and timely delivery, and we apologize for any inconvenience caused by this additional delay.
We're sorry to know the product shrinks and loses its form and texture after the first wash.
Please understand that delicate care is required for silk products. Our products are designed for durability and long-term use, but the actual lifespan can vary based on factors such as frequency of use, care instructions, and individual usage conditions. Silk fabrics require delicate cleaning and care. We encourage customers to follow the recommended care guidelines to maximize their lifespan. We take quality very seriously and are always striving to improve. Your feedback is invaluable to us, We will report this matter to our production department to continue making improvements. Thanks for your kind understanding!
Once again, we apologize for any inconvenience caused and appreciate your honest feedback. We are committed to improving our products and services based on customer input.
Please always feel free to email us at support@lilysilk.zendesk.com with any issues. We will reply to you within 24 hours on our business days.
Best regards,
LILYSILK Customer Support
Very supportive and went the extra mile…
Very supportive and went the extra mile to address all concerns.
March 11, 2026
Unprompted review
Great customer service!
Happy with my purchase of silk pillowcases. Apple was very helpful; great customer service!
March 13, 2026
Unprompted review
I have been a customer of LILYSILK for…
I have been a customer of LILYSILK for over 3 years now. Always impressed with their great quality in silk, wool and cashmere clothing, and the chic and clean lines of design.
The customer service is also excellent!
Thank you Lilysilk for providing consistent quality products and services!
March 13, 2026
Unprompted review
I forgot to enter my discount code
I forgot to enter my discount code, but after inquiring, it was granted retroactively without any red tape. I was very pleased about that. An employee with the nickname “Apple” helped me.
March 9, 2026
Unprompted review
Far too big!
Beautiful quality, arrived quickly and like the design, but it’s massive and I’m going to have to try and sew it for it to fit my head 😢
March 11, 2026
Unprompted review
Reply from LilySilk
Dear customer，
Thank you for taking the time to share your feedback regarding your order with Lilysilk. We're thrilled you love the design and the speedy delivery, and sorry to know the size is big for you. LILYSILK offers a convenient return policy. As long as your item is unused and returned within the return window, we’re happy to help with an exchange or refund.
We have tried to locate your order, but are unable to find it due to the limited information you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem and do whatever it takes to make it right for our customers!
If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at support@lilysilk.zendesk.com. We’re committed to improving our service to better serve you and all our customers in the future.
Best regards,
LILYSILK Customer Service
Legit brand
Legit brand, good website - easy to use.
Clothes are very nice - very classic styled. I bought a baby cashmere cardigan from them and it’s one of my favourite pieces - even though it’s light weight, it’s so very warm, and was the piece I reached for everyday on my winter trip to Japan.
Returns are handled well - although you have to pay for your own returns label in the UK.
The quality of the clothes reflects the price - genuinely “heavy” silk pieces (I previously shopped silk skirts from reformation, and I am shocked at the difference in thickness). Cashmere is good quality, soft and comfortable.
Sales are frequent. I learned that discount codes only work for full price items. To get the best bang for your buck, you may need to be a bit crafty with when you buy.
March 11, 2026
Unprompted review
Working with Lilysilk has been a…
Working with Lilysilk has been a pleasure thus far. I reached out to Customer Service with my question and received a fast reply from a wonderful person by the name of Connie. She was very engaging in her response and assisted me with continuous replies to my questions in a prompt manner.
Her attentiveness thus allowed me to move forward with an order that’s to arrive soon.
As Lilysilk provides a great online platform for top notch and quality garments, having Connie on this team surely makes for doing business a wonderful pleasure.
Genuinely,
L. George
March 10, 2026
Unprompted review
Great support
Connie was great and helped resolve my request very quickly and clearly.
March 10, 2026
Unprompted review
I ordered a $600 conforter that I never…
I ordered a $600 conforter that I never got! My only way to get a refund was “seel”. They asked for my banking routing and account number! I am not comfortable with giving that out. Worst company I have dealt with, 2nd to Macys!
March 9, 2026
Unprompted review
Reply from LilySilk
Dear customer，
Thank you for taking the time to share your feedback about your purchases from Lilysilk. We are sorry to inform you that you have not received your package, and we sincerely apologize for any inconvenience this may have caused.
We are taking this very seriously. We will initiate an investigation with the local shipping company. One of our representatives will personally reach out to you soon to understand the situation fully and work diligently towards a resolution.
If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at support@lilysilk.zendesk.com. We’re committed to improving our service to better serve you and all our customers in the future.
Best regards,
LILYSILK Customer Service
This Model doesn’t have a long lifespan
With these blouses and also with the Model "Spread Collar Silk Shirt", the fabric changes at sleeve level around the underarm area. It already starts after just two hand washes. I’ve bought several blouses of this model, and it’s always the same. Am I the only one experiencing this? It doesn’t happen with the model that contains spandex.
March 7, 2026
Unprompted review
Reply from LilySilk
Dear customer.
Thank you for sharing your feedback regarding your recent purchase. We apologize for any frustration you encountered during this process.
At LilySilk, we use only premium materials and will not compromise with inferior-quality products no matter how. We appreciate your feedback and will take it into consideration as we continue to improve our products. There is no compromise when it comes to the satisfaction of our clients.
We have tried to locate your order, but are unable to find it due to the limited information you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem and do whatever it takes to make it right for our customers!
If you have any further concerns, please do not hesitate to reach out to us at support@lilysilk.zendesk.com. We are here to assist you.
Thank you for your patience and cooperation.
Best regards,
LILYSILK Customer Service
Great and helpfull costumer service!!
Great and helpfull costumer service!!
I had an issue with retour and they supported me quickly and they found solution with that i am happy
March 5, 2026
Unprompted review
Good services!
January 13, 2026
Unprompted review
Lilysilk is great.
Apple was very accommodating and helpful.
I recommend purchasing.
March 4, 2026
Unprompted review
Very Disappointed
It was a beautiful blouse. A little stiff at first, but after the first wash it got better. Unfortunately, it had a black mark on it when it arrived. I thought it might be a bit of dirt from production, so I wore it figuring that it would come out after the first wash. Wrong move. It didn't wash out. I was too excited to wear it, and made a bad decision. In the end I paid way too much for a flawed blouse. Very disappointed.
March 4, 2026
Unprompted review
Reply from LilySilk
Dear customer，
Thank you for taking the time to share your feedback about your purchases from Lilysilk. We sincerely apologize for the inconvenience—we completely understand how disappointing it must be to receive a shirt with a black stain. If you ever receive an item that’s not in perfect condition, please don’t hesitate to contact our customer service team right away so we can help resolve the issue as quickly as possible.
Customer satisfaction is our top priority. One of our representatives will reach out to you personally shortly to better understand what happened and work with you to find a resolution. We truly appreciate your patience and the opportunity to make things right.
If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at support@lilysilk.zendesk.com. We’re committed to improving our service to better serve you and all our customers in the future.
Best regards,
LILYSILK Customer Service
I love lilysilk!
I love lilysilk!
Products are fantastic.
Tracking numbers sometimes confusing.
January 1, 2026
Unprompted review
Lovely little top, silk has nice hand feel
Lovely little off-one shoulder top. Was a titch worried when I realized the top just slips over your head versus having a zipper but the 4 fits true to size and I had no difficulty putting it on/taking it off. Well made, light fabric but top has two layers of silk to cover the chest area. You still need a bra but the extra layer is appreciated. Took about 2 weeks to arrive but no complaints!
March 3, 2026
Unprompted review
I had a question about sizing and they…
I had a question about sizing and they responded really quickly. Connie was really sweet and helpful. They helped me determine which size would be the best for me and I can’t wait for my sweater to come in!
March 3, 2026
Unprompted review
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