LilySilk Reviews 22,617

Quick, professional request solution - thank you Abby:)

After I got information of the Dutch "sorteercentrum"that my Lilysilk shirt was scanned I did not get it.Not even in he next weeks.i wrote to "support Ladysilk . "I gave "Apple "the final information I knew. Thanks to her I got the choice between refrightening or getting E 111,-- back,I decided for the first possibility, that could last 10-12 days. It cam even sooner !!!!

Totally shocked at the great customer service (CS)! Rarely seen these days! I had tried unsuccessfully to use a code to lower the price of my item. Your CS team jumped in and applied a code and I am to receive a bit of a refund. Every little bit helps these days, right?
Thank you so much!

I got this cashmere trousers a 3 months ago, didn’t last long, holes start to appear between legs, I contacted the customer service, I after trying for several weeks to negotiate with them they gave me partial refund. Unfortunately they refused to exchange or full refund and now the trousers in the bin. I am not happy with the service, they should have full responsibility for the quality of their products .

Great place to order, I had an issue with my account and Connie was dedicated to helping.

I like this stores. Good clothes.

When my purple cowl neck top turned up, I was so excited and pleased to find the colour was darker and richer than it appeared on the website. A true amethyst purple, absolutely my favourite colour. Goes so well in my wardrobe, now as a staple piece.

NO Return possible! Be careful, as you cannot send back the stuff you order. They deliver from china and do not allow you to return. It also has extremely bad quality, even though they sell it as "silk" it is extremely poor quality.

Really it is a great experience. Excellent service & fast response. Apple ( LilySilk Support ) is a perfect LilySilk Representative very keen to help me, fast reply & fast action to solve my problems in a professional way. Very polite & respectful. Thank you

Love my top, it fits perfectly and it is very warm and soft. I'll definitely come back and use the tailor service next time.

Not only is the quality of their products great and fits the online description, their prompt and efficient customer service makes shopping a pleasant and hassle free experience. Had an issue with an order and needed a quick fix and Apple was very kind, professional, quick and helpful, resolved the issue within the same business day.

Already had two silk blouses in camel and winter white, both gorgeous. Just received my items, merino wool pleated skirt and grey wool skirt today. They are absolutely superb quality, beautiful fabric and I cannot wait to wear them. Thank you LILYSILK.

Shipping was quick, very fashionable clothes and fits very well.
A little too expensive for the quality of the garment, and questionable if it's actual merino wool used, or just regular wool.
For this reason, I will only shop on this site if the deals are good, at full price - I don't see the value

Excellence customer service. I was communicating with Apple regarding my shipping time. She is very helpful and reply in time. Thank you.

It was a great support from Connie. I am very pleased how quickly and professional she helped and solved the my request. Amazing experience for me. Very pleased never have that kind of help from any one before. Thank you very much and wishing you the best.

I had made my largest order yet with Lily Silk and was eagerly awaiting my purchases. However, when I tried to track the information the link I was given said that no parcel had been found (even after waiting the standard 24/48hr after being sent the link). I sent my concern to Lily Silk and 'Apple' replied. Apple provided me with all of the information I needed and the peace of mind that my parcel was not lost but in fact on its way.

I am very happy with LILYSILK customer service. Apple responded quickly and solved my issue even better than I expected with so much understanding and kindness. I really appreciate the help.

I also really love LILYSILK products. The silk pillowcase is my absolute favourite - I have been using it for years and it still looks as good as new and it's so pleasant to sleep on. I also love LILYSILK T-shirt bras - they are super comfortable to wear.

Thank you so much 💛

A brand that takes care of its customers without being asked.
Apple was very helpful.

I love their desings, look really good, classy and the fabrics are so nice. You do need to care for the fabrics, but for the quality the prices are good. Half my wardrove is from Lily silk.

I ordered this skirt ,So exited to wear it .
So many thanks to Apple as she really helped me to customize this order.