My dog, Luna, loves Likys Kitchen dog food. There is such a wide range of dog food and I love that there are so many flavours to try for your pet and the prices are very reasonable compared to the sam... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great food for my pooch who is very choosy - and is allergic to wheat etc so care is needed in his food, but he still likes it to taste great which some other non allergic brands do not (well I haven... See more
I've been ordering from Lily's Kitchen for years, and it's the only place I buy treats for my dogs. Kali and Nala absolutely love them! The quality is always excellent, delivery is reliable, and I lo... See more
Lots of different varieties and flavours. The small trays are great if you only need a small amount rather than having a tin open. Good value for money, especially when there is a money off deal.... See more
Company details
About Lily's Kitchen
Written by the company
In 2008 our founder Henrietta started making food from scratch at her kitchen table in London for her Border Terrier Lily. All because she really, really loved her. That love for our pets started Lily’s Kitchen and still keeps us going today.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Contact info
Goodge Street, W1T 2QA, London, United Kingdom
- 020 7433 1863
- hello@lilyskitchen.co.uk
- lilyskitchen.co.uk
4.7
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such good food especially when the site…
Such good food especially when the site does a 30% offer
June 1, 2026
Always excellent products and excellent…
Always excellent products and excellent customer service
June 1, 2026
Great as always
May 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lily's Kitchen
Hi Sue, thank you for taking the time to leave us this feedback. I'm very sorry to hear you haven't received your order and I do apologise for any inconvenience caused by this.
I've checked the tracking information and can see this is being returned to us due to DPD not being able to deliver to your selected pick-up lockers. I'm sorry if the communication wasn't clear about this and please be assured I've raised it with the relevant team so we can avoid this from happening again.
I've just sent you an email offering some possible resolutions, so please keep an eye out for it in your inbox.
I changed my Dashound to this food she…
I changed my Danielle to this food she loves it her coat is so shiny and poos so much better ,at the moment she's on wet but I wonder if I should mix it with dried as well for her teeth etc
June 22, 2026
Unprompted review
Good selection
Good selection, ordered online, great delivery tracking and service, most importantly the dog loves it!
May 21, 2026
My cute doggy loves Lily’s Kitchen
My cute doggy loves Lily’s Kitchen, the meals, but especially the venison treats.
June 22, 2026
Best chance
Or dog stopped eating he was subsequently diagnosed with kidney failure. We had to get him to eat and lily's kitchen classic range was and is the only thing he will eat now and will wait patiently for us to mix it in his bowl. We aren't sure how long we will have him but Lily's kitchen has made sure he is given the best chance possible.
June 1, 2026
Unprompted review
Maggie my cocker spaniel absolutely…
Maggie my cocker spaniel absolutely loves it! Before she would sniff the bowl, then walk away and not go back to it for hours on end.
Now with Lilly’s kitchen wet dog food I can’t even put her bowl on the floor before she’s there, eating it all up.
Love it!
June 1, 2026
Teddy loves lots at Lily’s Kitchen
Lily’s Kitchen dog food is most loved by Teddy the Jack Russell Terrier.
Wet food always moist & full of all the ingredients it says on the tray. Treats are good. Orders are quickly delivered. Prices are reasonable (especially when discounted) as this little one spends time with his Nannie & Gramps 🐶
May 28, 2026
Great quality product
Great quality product. Good value if using the regular money off offers to order. Our dog loves the food and we’re grateful that she tolerates it really well despite having a sensitive tummy with other foods we have tried.
March 25, 2026
Excellent delivery and good quality…
Excellent delivery and good quality product. Cat a big fan!
May 5, 2026
Confusing packaging, but great dog food.
My review would have been 5 stars, I have knocked 1 star off because it took me a while to figure out that the Turkey,duck and kale recipe and the Turkey, duck and sweet potato recipe are in exactly the same packaging. Unfortunately my puppy Staffy is very fussy and will eat the Turkey, duck and sweet potato but not the one with kale in!!!! The chicken recipes are also slightly different but in the same packaging.It may be useful to change the packaging to more easily distinguish between the recipes for anyone who has a fussy pup!!! Apart from that she now loves the ones I am feeding her.
May 28, 2026
Ordered and delivered very quickly and…
Ordered and delivered very quickly and efficiently - my dog loves this food
May 29, 2026
Lilys kitchen for my new dog
Lilys dog food is wxcellent for my little dog loads of choice and wonderful ingrediants , very resonable cost to , we are both very happy .
May 28, 2026
My little whippet loves Lily’s kitchen
My little whippet loves Lily’s kitchen. Ordering on line was very easy, the food arrived quickly, and there was a discount too. What more do you need, thoroughly recommend
May 29, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.