Limeandlou Reviews 

3,183
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 594 reviews, reviewers overwhelmingly had a great experience with this company, frequently sharing how deeply delighted they are with their customized purchases. Customers warmly praise the wonderful overall quality of the artwork and appreciate the remarkably simple, user-friendly ordering process. People also point out the exceptional support team, noting how helpful and responsive staff members are when design adjustments are requested. However, some people mentioned experiencing unexpected delivery delays that unfortunately missed important personal milestone dates like anniversaries or birthdays. Reviewers additionally noted that certain packages arrived damaged during transit or completely lacked proper tracking updates along the way.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with beautiful canvas artwork,... See more

Quality

Users describe positive interactions with quality, consistently praising fantastic canvas artwork, beautiful... See more

Order

People report positive experiences with order, noting that the overall shopping process is quick, simple, and... See more

Customer service

Consumers find customer service to be positive, highlighting empathetic and quick support that efficiently... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised the exceptionally fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shopping is easy but you have to wait for a couple days to see what your order looks like. If I could see what the order looks like at the time of my request I would be far more likely to add add... See more

Company replied

Rated 5 out of 5 stars

My partner & I have been to many music concerts, and to celebrate each of them I have bought one of the Silver Verse - Personalized Song Lyrics in Foil. We pick the band, the song, and then where a... See more

Rated 5 out of 5 stars

I have ordered from Lime&Lou many times (and will continue to do so). Products are well designed, beautiful, and as pictured. You get to review the product prior to shipment to ensure that you’re sati... See more

Company replied

Rated 5 out of 5 stars

I came to LimeAndLou mostly because of the size offerings. I ordered 2 24x36 photos from our wedding for as a 6th anniversary gift for my wife and they just arrived and came out amazing. Only issue is... See more


Company details

  1. Decoration and Interior Design Store
  2. also in
  3. Poster Store
  4. Wallpaper Store

Written by the company

At Lime & Lou, we work with artists and designers to bring you curated, personalized pieces that’ll enable you to truly express yourself in home décor and make it uniquely yours. From murals, decals, textile to wall art for all ages and rooms. Lime it up!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.4

All reviews

(3,183)

562 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If I could give 100 stars I would

I was so pleased with the sketch I got for my husband to celebrate Father’s Day. The quality of the sketch was perfect as was the framing.

June 19, 2026
Unprompted review
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Reply from Limeandlou

We are so happy to hear that the sketch and framing were perfect for your husband's Father's Day gift! We appreciate your kind words.

Lime & Lou Team

Rated 5 out of 5 stars

Capturing Memories in Vibrant Color

Watercolor Dream Custom Painting Poster Print: This transformation of a simple iPhone photo into a stunning piece of fine art is truly remarkable. It’s an absolute showstopper!

Initially, I was a bit skeptical about how my photo would translate into a watercolor style. However, the process was incredibly easy and hassle-free.

The artist/seller promptly provided a digital proof within 48 hours, which gave me complete peace of mind.

They even adjusted the background vibrance slightly based on my notes before printing, ensuring that the final product met my expectations.

Upon receiving the poster (securely rolled in a heavy-duty tube), I was astounded by the execution.

This isn’t your ordinary shiny, flimsy poster paper. It’s printed on a thick, heavyweight matte stock with a subtle texture that closely resembles real watercolor paper. This gives the print a premium, high-end museum feel.

The blending is absolutely gorgeous. It perfectly captures the fluid, translucent look of authentic watercolor paint, with beautiful bleeds and splatters around the edges that make it appear hand-painted rather than digitally filtered.

If you’re considering gifting this artwork, it’s advisable to order it a few weeks in advance to allow ample time for the digital proofing process. It makes for an incredible anniversary, wedding, or memorial gift! Thank you for your exceptional artwork.

June 30, 2026
Unprompted review
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Reply from Limeandlou

We are so happy to hear how delighted you are with your Watercolor Dream Custom Painting Poster Print! It brings us immense joy to know that we could transform your iPhone photo into such a stunning piece of fine art that exceeded your expectations. We truly appreciate your kind words about our process, the quality of the print, and the artistic execution. Your detailed feedback regarding the paper quality, blending, and the overall museum-like feel is incredibly valuable to us. We are also grateful for your thoughtful advice about ordering in advance for gifting purposes. Thank you for recognizing our exceptional artwork; we are truly honored.

Lime & Lou Team

Rated 5 out of 5 stars

Great decor pieces!

I have ordered 4 of these pop art canvases for my family. Everyone loves them, and we get a ton of compliments. What a great way to add some fun with personalized decor! I highly recommend!

June 27, 2026
Unprompted review
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Reply from Limeandlou

We're so happy to hear your family loves the pop art canvases and that they bring such fun and personalized decor to your home! We truly appreciate your wonderful recommendation.

Lime & Lou Team

Rated 5 out of 5 stars

Unique gift, quality product!

Came across their ad on Facebook and loved what they do. Sent in a photo and they quickly sent back a 'proof' for me to approve or not. I loved that they did this. There were some areas I asked them to tweak and they were so great to deal with, friendly and understanding (I was being picky I think) and open to whatever I asked. I really can't compare their customer service to any other company I've ever dealt with, they went above and beyond to get it right for me. Do not hesitate to order from them, great company, fantastic product. So impressed.

June 30, 2026
Unprompted review
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Reply from Limeandlou

We are so happy to hear about your positive experience with our team and the product! It's wonderful to know that our proofing process and customer service exceeded your expectations. We truly appreciate your kind words and are thrilled that we could create something you love. Thank you for recommending us!

Lime & Lou Team

Rated 4 out of 5 stars

I was offered a 15% discount

I was offered a 15% discount. When I went to check out, it said it was expired so I didn’t get my 15% discount.

June 30, 2026
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Reply from Limeandlou

Hi Kelli,

I’m sorry to read your review.

I checked the discount code from my side and it's still active, so it looks like something may have gone wrong during checkout. No worries though, I've already refunded the missing 15% to your original payment method. Depending on your bank, it should appear within the next few business days.

I hope this helps, and if there's anything else I can do, just let me know.

Kind regards,

Thijs - Lime&Lou Customer Service

Rated 1 out of 5 stars

Said it was estimated for june 29th to…

Said it was estimated for june 29th to be delivered and the tracking order doesn’t even say it has been made yet.

June 29, 2026
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Reply from Limeandlou

Hi Chaise,

I’m sorry to read your review. I checked your order, and we were waiting for your approval before production could begin. Unfortunately, the approval email wasn't delivered, so you never had the chance to review the design. I'm really sorry for the confusion and the delay this caused.

I've reached out to you by email so I can explain what happened and help from there.

Kind regards,
Thijs - Lime&Lou Customer Service

Rated 5 out of 5 stars

Loved how our photo turned out

Loved how our photo turned out, looks great! We are already planning for an anniversary mosaic for my in-laws and another piece of wall art of our kids!

June 16, 2026
Unprompted review
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Reply from Limeandlou

We are so happy to hear how much you love your photo and that you're already planning more special pieces with us! We appreciate your kind words.

Lime & Lou Team

Rated 1 out of 5 stars

Poor, blurry quality at a premium price

I purchased one of the acrylic song lyric CD things. Saw so many positive reviews and was SO shocked at how poor quality the product I received was. Blurry, difficult to read, looked like it was printed on an office printer low on ink. Reached out to customer support who requested images. After sending them, my support case was immediately closed with no resolution.
This was an embarrassingly low quality gift to give my husband on our anniversary - especially considering the high cost.
Would not recommend ordering any products from them based solely on the low quality results.

June 22, 2026
Unprompted review
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Reply from Limeandlou

Hi Emily,

I’m sorry to read your review. I'm really sorry to hear that the item you received didn't meet your expectations, especially as it was meant to be an anniversary gift.

I couldn't find your order with the information provided, so I've sent you a private message via Trustpilot. I'd really like the chance to look into what happened. If there was an issue with the print quality or the way your previous support request was handled, I'll make sure it's properly reviewed and do my best to make things right.

Kind regards,
Thijs - Lime&Lou Customer Service

Rated 5 out of 5 stars

Wow. just...wow

50th wedding anniversary coming up, it has to be right. I came across Lime&Lou on a random Google present search. Picture problem; no digital to uopload. No negative to scan and send. I took a photo of a 50 year old photo, sent and hoped. The Customer Service with quick and accurate info got me though it, the Artists did several drawing revisions to meet my eye and Shipping got it out, all in a few days. Wrapped in 50th anniversary paper, she was stunned on realizing what it was. It's painless. Do it. Lime&Lou. You won't regret it.

June 26, 2026
Unprompted review
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Reply from Limeandlou

We are so happy to hear that we could be a part of such a special 50th-anniversary celebration! It warms our hearts to know that our team, from customer service to our artists and shipping department, worked together to create a memorable and stunning gift. We appreciate you trusting us with such an important moment and are thrilled your wife loved it. Your kind words mean a lot to us.

Lime & Lou Team

Rated 3 out of 5 stars

Very disappointed

I used limeandlou for my first anniversary gift. I was given an image to approve before going to print. I made several requests to get the image as close as possible, but the end result wasn’t perfect but good enough. Clearly they probably use AI to generate. The next year I decided to use them again for our wedding song except this time the confirmation email didn’t come in a timely manner. So I emailed and was told the order was received. I asked for an image to approve and it was sent. I immediately notified an error so I promptly brought it to their attention. I was told it was too late. I was baffled because I hadn’t approved anything and I immediately brought it to their attention. Their solution was for me to order the same item again and receive a small discount. No accountability! Just a sorry, pay us more and cross your fingers we get it right this time. Do they even understand how important these personalized gifts are? In my opinion this was poor costumer service. I will not spent another penny with them. I bought my wife another anniversary gift elsewhere and trashed the item I received. I do not recommend using them.

Update: I was contacted by Lime & Lou and they made things a little better as the damage was already done. I changed my rating from 1 to 3 stars just for them trying.

April 7, 2026
Unprompted review
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Reply from Limeandlou

Hi Brian,

I’m sorry to read your review.

I'm really sorry to hear how disappointed you were with your experience. I know these personalized gifts are made for very special occasions, so I can understand how frustrating this must have been.

I've contacted you privately because I'd like to look into everything personally and see what I can do to make this right. I hope we can find a solution together.

Kind regards,
Thijs - Lime&Lou Customer Service

Rated 5 out of 5 stars

Beyond satisfied

Beyond satisfied. The customer service was responsive and professional.

June 26, 2026
Unprompted review
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Reply from Limeandlou

We're so happy to hear that our customer service team provided you with such a positive and professional experience! We truly appreciate your kind words.

Lime & Lou Team

Rated 1 out of 5 stars

Dishonest shipping quotes

This company quoted delivery of 6/19 for an order placed on 6/10. The gift was for Father's Day. To-date, 6/25, the order still has not even shipped. There's no one to speak with and my online inquiries receive an automated response. I would highly discourage anyone from ordering from this company - especially if you have a deadline as their shipping quotes are highly inaccurate.

June 25, 2026
Unprompted review
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Reply from Limeandlou

Hi Emily,

Thank you for your review. I’m sorry to hear that your order didn't arrive in time for Father's Day and that you've had trouble getting an update. I couldn't find your order with the information provided, so I've sent you a private message via Trustpilot. I'll be happy to look into this for you as soon as I have a few more details.

Kind regards,

Thijs - Lime&Lou Customer Service

Rated 5 out of 5 stars

Wonderful Experience in All Aspects

Shipping was fast and everything was well-protected. I loved having a preview of my design to approve before it was finalized. The picture looked so much like the original, but with a cool cartoon-like twist. Best of all, my boyfriend loved the gift because it is unique.

June 19, 2026
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Reply from Limeandlou

We are so happy to hear that you loved the preview of your design and that the final product exceeded your expectations! It's wonderful that your boyfriend enjoyed such a unique gift. Thank you for your kind words!

Lime & Lou Team

Rated 5 out of 5 stars

My order arrived on time and the…

My order arrived on time and the product was even better than anticipated. The team at Lime and Lou is prompt and professional. I will definitely be a return customer!

June 12, 2026
Unprompted review
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Reply from Limeandlou

We're so happy to hear that your order arrived promptly and exceeded your expectations! We truly appreciate your kind words about our team and look forward to welcoming you back.

Lime & Lou Team

Rated 5 out of 5 stars

I found this company’s products and customer service to be outstanding!!

I found this company’s customer service to be very responsive and completely focused on the customers experience. I ordered a very special gift and I made a mistake on the date. They sent me exactly what I ordered and when I realized that I had made the date mistake, they worked above and beyond to get my order corrected and sent out quickly. I highly recommend this company! It’s so nice to see a company who actually goes above and beyond to care about their customers.
Thank you for making what we hope to be an heirloom for our family.

May 26, 2026
Unprompted review
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Reply from Limeandlou

We are so pleased to hear that our team was able to assist you in correcting the date on your special gift. It means a great deal to us that we could help create an heirloom for your family. We truly appreciate your kind words and recommendation.

Lime & Lou Team

Rated 5 out of 5 stars

A perfect company

I found this company one day on Instagram. Intrigued, I purchased a gift for my wife for Mother's Day. It came out so absolutely beautiful and perfect, that I purchased a gift for my father for this Father's Day. What an absolutely phenomenal company. I love everything I've received so far!

June 21, 2026
Unprompted review
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Reply from Limeandlou

We are so delighted to hear that you discovered us on Instagram and that the gift for your wife was absolutely beautiful and perfect! It's wonderful to know you loved everything you've received so far, and we truly appreciate you choosing us again for your father's gift.

Lime & Lou Team

Rated 5 out of 5 stars

Great experience from ordering

Great experience from ordering, to review of the painting, to final receipt of the product.

June 12, 2026
Unprompted review
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Reply from Limeandlou

We're so happy to hear you had a great experience with us from start to finish! We appreciate your kind words.

Lime & Lou Team

Rated 5 out of 5 stars

We are very pleased with Limeandlou

We are very pleased with Limeandlou. They will go above and beyond to make sure everything is satisfactory. They get your approval of artwork before they send it out. Great customer service. BB

June 11, 2026
Unprompted review
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Reply from Limeandlou

We are so happy to hear you are pleased with our service and customer care! We appreciate you acknowledging our efforts to ensure satisfaction with the artwork.

Lime & Lou Team

Rated 5 out of 5 stars

Absolutely Perfect

I was so surprised at how wonderful the picture turned out. I had to make a couple adjustments & both times they made them so quickly & to my liking. My girlfriend will be so happy when she sees it.

June 15, 2026
Unprompted review
Limeandlou logo

Reply from Limeandlou

We're so glad to hear how wonderful the picture turned out and that you were happy with the quick adjustments! We're sure your girlfriend will love it.

Lime & Lou Team

Rated 5 out of 5 stars

I wanted to see a sample of what my…

I wanted to see a sample of what my photo in watercolor would look like-the customer service team was very helpful and assured me once submitting if I was not happy with the “sample they would provide” that they would fully refund me and cancel my order. The sample ended up surpassing my expectation so I went through with ordering! Customer service team was stellar and I highly recommend.

June 16, 2026
Unprompted review
Limeandlou logo

Reply from Limeandlou

We are so happy to hear that our customer service team was able to assist you with your watercolor sample! It's wonderful that the sample exceeded your expectations. We truly appreciate your kind words and recommendation.

Lime & Lou Team

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