Lime Reviews 1,055

Well one thing I have a problem that you buy a lime pass or you put money on your lime account you have to have a card on account to verify 1 dollar.

Absolute rubbish you pay the money and the bike doesn't start. Then the office will tell you sorry we didn't have a connection. Technology in this country doesn't support the business even though it's a good idea. Will work well in Japan China Vietnam etc

Initial review 28/01/2025
Absolutely horrific company. My car was hit (from behind!) by a Lime Bike rider, totally shattering my rear window, leaving me unable to drive my car. I have been waiting over a week for any form of response for my claim - despite multiple phonecalls, being promised supervisor call backs on numerous occasions and them not happening, customer support hanging up and me... and still nothing. This company is an absolute shambles and should be ashamed of how they treat (criminal) damage to those not at fault as a result of their riders. No-one should use them and good luck to anyone who needs to claim from them for insurance.

Addendum 24th April 2025
My car is still not fixed and I am getting radio silence from Lime. Congratulations on running an absolutely appalling company with zero customer service and not fixing criminal damage.

Used a bike from Norwood, to get to norbury , to my house then park up as i know the bikes no need to park in a space as i done that before with no problems in lambeth, so got to my house and no parking what so ever anywhere near by, i had to pedal back to streatham to find a ebike parking and after used the bus to get back to my house, total cycling time 23mins vharged at £7.96 amd 8mins with bus at £3.50, waisted time and money could and would only use if in that situation again pnly use UBER as it was £2 cheaper and only 12mins to my door. Will never use them again as they dont stipulate that only in certain areas only only when you use their bikes.

Abandoned bike left on a pavement for several days. Reported it just now - let's see how long it takes to get it collected. As a way of encouraging folk to gift their personal details to Lime, one is encouraged to set up an account on the Lime App. Why should I? I only want to report an abandoned bike. It should be easier to do this than it is.

24 hour update: Despite an email from Lime and a promise to remove the bike its still there. Not a very good advert for Lime's service.

Lime bike riders are the most selfish inconsiderate rental bike users in London. Their bikes are left blocking pavements and access to a Health Centre on my local street. Mothers with buggies and wheelchair users cannot get by. Reporting this to Lime is useless today 4 hours after calling them and being told that contractors would collect the offending bike, it remains where it is A second call to get fobbed off with this obstruction still there. Other companies have docking stations to minimise any inconvenience to pedestrians Lime have no desire to do the same. Our gloriously inefficient Mayor of London Sadiq Khan recieved a knighthood for screwing up everything he touches or proposes in our once great city. ALL BIKE RENTAL COMPANIES NEED TO HAVE DOCKING STATIONS. Riders need common sense with a high degree of decency to respect other non cycling members of the public.

The app is the worst. I don’t know why it’s 4.9 on App Store. It doesn’t start rides, very slow, and most importantly it doesn’t end rides even though you are in parking

Have to give a star..rented two scooters only to get to destination and it wouldn’t allow us to park in the many bike parking options. We had to go all the way back to where we picked them up to be allowed to park, only for os to walk the same way back. A completely waste of money.

What a rip off these bikes are. I'd rather walk then use these bikes again. Lime bikes deserve 0 stars but unfortunately that option isn't available.

Patked a broken bike in a cycle hire bay.. just for the app to tell me that I can't park here.. took half an hour of minutes from my lime pass.... this is a scam and I want my minutes back.... I have sent pictures of the bike parked in a cycle hire zone but yet they wanted to not end my ride. Costing me money I paid for the stupid lime pass

It’s cheaper to ride with Lyft if you’re going over 8 miles!

I can not believe the prices I paid

This company should be fined or shutdown ! Do not use a debit card or gift card with them unless you have a large disposable balance on them and don't mind them holding your money for a long time over 2 weeks!!!!! But yet they can take it and hold it right away!!!!

Biggest scammers on earth rented 2 scooters and i was able to park one of them but it wouldn't let me leave the second one in the same place! It took me 20 minutes to park other scooter else where and i got charged because of this €35 euros will be taking it futher 😡 scammer company!!! 😡

Don't buy LimePass, if there is a problem you don't get time credited back. I had a 10 minute ride but there was a problem ending the ride and I got charged 1.5 hours off my 200 minute pass. I reported the problem but message was you won't be charged for the ride, but the 1.5 hours was still erroneously taken off my pass. There is also no way to to contact Lime.

scamming company. Beware. Doesn’t allow you to park in areas that are free but blocks you and directs to one of its blue areas thus taking more time so they earn more money. Scammers.
I will be removing their app

Wow wow wow! The reviews rating says it all!!.. I'll just add this; classic example of good product get messed up by greed and incompetent management. Mr A.I don't bother replying, I have better things to do than reading scripts from A.I

I have counted 13 bikes within a few yards from where I live. I am not happy.

Lime bikes customer services are apparently run by AI - I’ve spent 6 months asking to have a short street designated as a ‘no parking’ zone for Lime bikes and the circular messages reveal the same script, claiming to ‘escalate to the relevant team’. Consistent silence to the question ‘can you confirm you are not a robot?’. Quite astonishing.