Lime Reviews 1,055

This is a complete scam. If I could give zero stars, I absolutely would.

We rented Lime scooters in Ajax, Ontario, and they broke down just a few kilometers into the ride, leaving us stranded 4 km from home. No warning, no error message—just dead scooters and no way to continue the ride or get support.

The ride was bumpy and unpleasant from the start, and the fact that there’s no proper customer support or refund mechanism makes this whole service feel like nothing more than a cash-grab scam. Their app is designed to collect your money and abandon you the moment something goes wrong.

We lost money, time, and had our Sunday ruined, with no accountability from Lime whatsoever. It’s shameful that this company operates in Canada without ensuring basic service reliability.

Avoid this garbage service at all costs. Completely unreliable, deceptive, and unworthy of public trust.

Lime owes us a full refund and compensation for the inconvenience and stress caused.

What gives Lime bike riders the right to jump red lights? Crazy how normalised it’s become in London…

Do NOT use the lime app-less feature. Closed out, and I couldn’t park or leave the ride. Contacted customer service, and they didn’t respond. Had to call them, they said that the ride is over, but the bike is still not parked or locked. Horrible experience, couldn’t get a refund.

Rip off!!! Avoid like the plague.

Horrible company...people should boycott renting these scooters. They are crazy expensive. Almost 50cents a minute. Mine died and left me stranded after 20 minutes. Customer service doesn't give a S++t. They said I should have checked the app before renting it for the battery life and cost per minute. But anyways a rip off.

Terrible customer service and terrible bikes, damaged or malfunctioning and you never get a refund for paying full price when your bike is malfunctioning . Forest bike are perfect and great customer service, they always refund you when the bike is damaged or malfunctioning.

Scam! Charged double, too much and reject to delete account. Criminal behavior in EU.

Tried 3 bikes that didn’t work, fourth one I unlocked and it had a puncture. So I gave up.
They still charged me for using a bike. Still getting ignored trying to get a refund.
Had no reply from 4 attempts to contact them.

Lime bike inspired me to get my own electric bike the ride on a lime bike with no shocks no springs in the seat is terrible I always felt wounded when I ended the ride.. Thank you lime bike for the inspiration 😁

Booked one on uber and enjoyed it. So I downloaded the app. It said book 10 minutes free so I did. When I got to the bike still within my 10 minutes it's asked me to pay £1 to unlock and took £10 payment. So I did not ride 10 minutes free. Fair do's there was only £3 in my account but it only asked for £1 not £10 so didn't get to ride on the app and paid £1.50 to uber to ride it. The app is terrible and you can not get help via the app

I used Lime scooters in Paris in early July 2025. I took a few short rides, expecting charges of around €40. Instead, my card was hit with six charges totaling €825.96, many of them completely unrelated to my actual usage.

I immediately contacted Lime support. I wrote over 10 emails, spent hours on support calls, and submitted multiple bank statements proving the overcharges. The case was supposedly “escalated” several times, with promises of resolution in 24–48 hours—yet weeks passed with no real help.

My bank managed to recover part of the money, but the largest charge, €417.48, had already been finalized and must be refunded by Lime. Despite this, Lime stopped replying meaningfully, and I’ve been left without my money—while traveling, with an empty account.

This is more than a technical issue: it’s a case of financial negligence and terrible customer service. I’ve now sent a legal notice and am preparing to take them to court under the European Small Claims Procedure.

⚠️ I strongly advise others to avoid Lime if you care about your financial safety. If anything goes wrong, there is no working support system to help you. A frustrating and stressful experience.

Had a bike NR my front door for 3,wks. Neighbour is using it like it's his own personal bike. As soon as he moves it it beeps so he has broken it to use it for free. I have sent many emails to Lime bikes and they constantly say a operative is on there way to collect it and no one comes. Bikes and prams are not allowed in any communal area on our estate and the council do remove it's and you never see them again so I have reported it to the council and I have told lime bikes if they don't hurry and collect then they will loose it. They don't care. I message them everyday reporting kids riding broken bikes which are beeping and they take ages to reply so by the time they do the bike has gone or they say they will send someone and no one comes and there are kids as young as 7 riding these bikes where you are supposed to be 18 or over. The bikes can be lifted up from the ground and dropped which interferes with the magnets that supposed to lock the wheels after use, once this is done the bikes can be rode for free and they beep. They should place docking areas or a better wheel locking system on them and that way they would not be broken and rode for free by children. But lime bikes do not care..

The scooters have very limited parking possibilities, resulting in that you cannot use them to hop on and off in the center.
The price is also really high! One ride to see two sights, is higher than bike rentql for a whole day!!
All together i would advise the bike over the scooter! More parking possibilities!

How disappointing! I hopped on a scooter in Kelowna, BC as an alternative to Uber only to regret my choice: they're big & heavy; the helmets are huge so I didn't bother wearing it; the battery was low so I could only go about 15 km/hr. I have experience with scooters and prefer to ride around 30 km/hr. This made my ride twice the time it should have taken and I was charged for that time! I found a faster one but the ride ended up costing more than an Uber would have; it took way longer and was more frustrating. It was parked overnight and was still sitting there, uncharged 2 days later. With the stranded scooters and helmets, and increase number of accidents reported to emergency rooms, this idea is a nightmare.

Bike dumped on my driveway reported at 10 30 am called twice and still hasn't been removed im unable to drive into my oown driveway Absolutely disgusting service

Hired a bike with 3 green bars. Down road became 2 red bars. Parked bike where found another but could not hire this bike or the other 5 i scanned after walking around for 15 mins. The tube from home takes 30 mins but nowhere near the right tube. In end ran for a bus but its the late bus that won't get me there in time. To add insult to injury I ride every day practically yet today when scanned these bikes 50% plus of them defaulted to ride slowly whilst you learn before not actually giving me the ride so basically slow mode. This happens every day I ride and its ridiculous. Penalise people who park badly or dont ride often with training mode not those who ride everyday and work hard to park well and do the right thing. Your efforts mean I lose time which is money which I assume is the reason for the constant training mode? Really bad on every level today.

I would rate them negative -100 if it let me. Lime has a choke hold on the City of London and loyal customers who pay for LimePass are getting ripped off. If you report an issue through the app with your bike, it says you haven’t been charged for the ride - LIES. Your balance has been deducted the minutes. That’s lie no. 1.
Okay so then you contact customer support and they offer you (if they even reply that is) a discount voucher on your next ride - I HAVE MINUTES YOU FOOL. You request your minutes be refunded and then this is where they go silent.

I have sent 7 escalations to their useless customer service to no avail. I am owed in excess of 50 minutes due to being unable to end rides due to poor service or the app not having the right location. Don’t even get me started on their designation parking at Hampstead Heath where I have never once successfully ended my ride AS THE APP DOES NOT WORK. this means they deduct over 30 minutes for an 8 minute cycle.

This company is a joke. They are unethical and ripping off customers.

it was horrible, no good instructions how to start. It all sucked, we didn't know how to even get it moving, luckily no charge but it still sucked. I hate these things, make it better.

Two Lime bikes were dumped outside my house, and somehow had become joined together and stuck. As a result, people are constantly coming along, thinking they’re working bikes, then when they realise they’re stuck together, they start throwing them and smashing them against the road to try and dislodge them, making a lot of noise, generally in the early hours of the morning when we’re trying to sleep. I reported this several times to Lime so they would take these conjoined bikes away, and despite saying they’ll send a ‘specialist’ to deal with the situation, no one comes and nothing is done. Lime could not care less.

Bike didn’t work properly. Was overcharged