Bespoke vinyl selector. Rob really knows his stuff and always stocks a wide range of quality artists to suit any taste. You are Guaranteed to find something new and interesting even if you are as... See more
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You can tell Rob knows his stuff about music it's obviously a big passion of his. Well he puts that passion into his subscription service to curate records based on music you like or even help y... See more
This is a great record shop! I particularly love the attention to detail and you can tell that Rob is very passionate about music. I find it very interesting to read his detailed notes on each record... See more
Ordered a limited edition vinyl on Friday and it arrived Monday morning and in (almost) perfect condition - it looks to have been scuffed after being shipped but still over the moon regardless as the... See more
Company details
Contact info
226 North Street, RM1 4QD, Romford, United Kingdom
- rob@limitedadditionrecords.com
- limitedadditionrecords.com
4.8
Excellent
314 reviews
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Hasn’t replied to negative reviews
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Reply from Limited Addition Records
Hello,
I'm sorry to hear there was a delay in receiving your order.
Just looking at your order, it was shipped (by myself) the day after the order was made.
As you paid for 1st Class we would expect that your order would be with you 24hrs after shipping, however once we release an order the package is in the hands of Royal Mail and we're unable to control how soon your order arrives.
As you did not get the delivery service you ordered we have issued you a refund for the cost of postage.
Again, we're sorry you didn't get the postal service you paid for but hope you enjoy your vinyl and maybe in the future choose to buy vinyl from us again.
Take care
Rob
Top notch Customer Service
I feel that I may have been the most "High Maintenance" customer that Limited Edition Records has ever had... but they never made me feel like it.
Absolutely wonderful customer service, even with the challenges that I caused. They even reshiped it to me, without further charges, when I made a mistake in the address.
May 31, 2022
Unprompted review
Best online Record Store
Gets my vote for Best online Record Store.
Rob is the King of Curators!
May 11, 2022
Great service
Great service, even across an ocean! Thank you for providing much-loved music.
May 4, 2022
Great experience
Quick shipping, well packed, good price. Made it safely all the way to Texas. A+ experience.
May 4, 2022
Great service & love the ready to ship…
Great service & love the ready to ship videos too! Thanks Rob
May 3, 2022
Grateful
Fair prices. Fast, kind and solution-oriented support. Import taxes to the European mainland paid in advance. It's been a pleasure on all fronts.
April 27, 2022
Tracking info would be helpful.
I was disappointed that no tracking number was provided. I placed two orders on the same day, I received shipping notifications for each, they were both shipped at the same time, but only one item has arrived. Nearly two weeks have passed with no sign of the second order. While this is ultimately the fault of the postal service, tracking info would have made it easier to hunt down. Instead, I’ll have to write off one of my orders as a loss. Otherwise everything was great! #LTDADD2821 And #LTDADD2833
April 24, 2022
Reply from Limited Addition Records
Hello Paul,
Thanks for your review. Tracking information is not provided on orders shipped by your chosen shipment method of International Economy, we do offer the option of a tracked delivery but it is a significantly more expensive service and most customer do choose to go for International Economy, which is very very reliable delivering to the States but does take a little longer is not tracked. I am sorry if this was not clear when your order was placed, all shipping info is in our ts & cs.
As for your pending delivery, I am confident it should be with you shortly as it can take up to 6 weeks and while it does seem logical that both parcels should have arrived together, sadly the postal service is not always that consistent.
If you haven't received your parcel 8 weeks after shipment, please do get in contact with us directly and we'll investigate further.
Thanks again for your order.
Rob
Fab vinyl selections
April 16, 2022
Excellent accommodating customer service!
My order was a little confusing because of how I placed it - I placed two separate orders and they were able to consolidate them to save shipping costs for me. Things got a little wonky, and they totally worked patiently with me and resolved everything. Above and beyond expectations - I'm now a very big fan of this company!
April 16, 2022
My Music On Vinyl order arrived safely…
My Music On Vinyl order arrived safely in the midwest USA!
April 15, 2022
The toy matinee release sounds…
The toy matinee release sounds spectacular. Great job on this one for certain.
April 15, 2022
MOV pressing of Toy Matinee - s/t
I ordered the MOV pressing of Toy Matinee - s/t and was very happy to get it. My only slight complaint would be that there was a small split on the spine of the outer sleeve from being jostled around in transit. A more protective mailer might be better for international shipping (I'm in the US), but then I know that no mailer can totally protect an LP from the various postal services of the world - and that a more expensive mailer would mean higher shipping charges. All in all, though, I am very satisfied with the whole process of ordering and receiving the record.
April 15, 2022
lovely selection
lovely selection. Great to see some genuine thought going into the stock. quick service.
April 11, 2022
Great Service
Lp arrived well packaged and on time…this was a pre-order and I would definitely use limited addition records again
March 24, 2022
Fantastic!
Incredibly friendly and responsive. Very happy with my purchase and look forward to buying more records from Limited Addition in the future.
March 23, 2022
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