Limited Run Games Reviews 

Only order from Limited Run Games if you like long delays to your orders (1 year+ delay isn't unheard of or even uncommon), poor communication and support, and a severe lack of updates.

Useless, waiting two years on an order cant get an intelligent response with a definitive timeline. Dont bother wasting your money, they take your money and promote new orders to make more money to line their greedy pockets, all while hoping you forget about your order from 2 years ago. Pyramid scheme shrouded in nostalgia gaming.

I don't know guys. I ordered Blade Runner and Anno: Mutationem (both for Switch and long time ago) from them. I waited very long for shipment, but it was so worth it! Having my favorite PC game on a cartridge is just incredible. Later on, I bought a second copy of it on eBay, because I wanted to have a sealed one as well and they were already sold out on their website. They actually made my dream come true and I love them for that. Never dealt with their customer service as there was no need for it. Simply: if it wouldn't be for them, I would never have both, Blade Runner and Anno: Mutationem as a physical release.

If I could give them a zero I would they're out here scamming people they treat their employees like trash they discriminate against employees do not waste your money or your time on a company like this and if my review isn't good enough look at The countless others

I don't know how they're still in business. Very discriminatory work environment, they are horrible. Couldn't pay me enough to work there and will also never spend a penny with them.

One of the worst companies you can possibly support. They advertise games as limited when all they're doing is slapping a rom on physical media. They participate in many shady and outright illegal activities.

After over 6 months of waiting. I messaged to ask for an update. No answer 10 days layer so I cancelled my order. They charge 15% cancellation fees. That kind of practice wouldn't be allowed in the UK. Disgraceful

The game I ordered is fine. Tetris is my wife's jam. Ordering this game from Limited Run was where I made the mistake. When I made the order, their site said this item was ready and in stock. Then took 11 weeks to ship it to me. 11 weeks! Worse yet, their customer service simply talked me in circles for about 5 weeks without ever actually answering questions as to the whereabouts of my item. All this, I do understand how limiting run works and when purchasing a game not yet in production, extended wait times are to be expected. However, this transaction was for a game that was listed as "ready & in stock". So an 11 week ship time is just unacceptable. Limited Run will not be seeing another order from me.

Wanted to get a refund for an order, Support replied within a couple of days and my problem with my order was solved.

Thanks!

Fires employees for who they follow on X, will never be using a product by this company again since they missed what happened to Target and Bud

I ordered from them over a year ago for the Sam and Max sequel and I told 3-6 months. This spring I was told it would ship in Q2 2023… that came and went and still haven’t gotten my order. Also firing someone for because they don’t agree with the Twitter mob on everything really is telling about how they treat their employees

Stay away from LRG - they scam people, take their money and never ship the items.
We ordered the Doom helmet a year ago in July 2022, and never received it despite a newsletter mail from March 2023 that the helmets were ready to ship out.
Several mails back and forth with their support with no result other than excuses and politely stalling and avoiding to answer.
I thought it was mainly because we live in Denmark, but it seems as a general issue with LRG.
So sad my kid spent all his savings on this - hard lesson learned!

The customer service rep would not issue a refund. They claim my card was bad.My card company said there was no issue with their system.

Never received my refund. Stay away from this company. They are a sham. Lost about $150. Hard lesson to learn

I ordered an item from them a year ago and it still hasn’t arrived 😡😡

Wow I wish I knew how terrrible this company was before I ordered from them.

I had to get my Jedi Survivor collectors edition refunded because they refused to do their job.
They tried to tell me there is a 150US limit to ship to Singapore.

So nobody in Singapore can order things over 150? I have lived here for 12 years and ordered many items beyond this including a force FX lightsaber well over 300US.

The customer "service" lady did not care in the slightest and waited for me to try to look into why DHL was doing this. After not getting any responses I decided I no longer want them to get any money from me.

Avoid them at all costs and hope they get what they deserve and they go out of business.

Such a good idea to offer physical copies for certain games. Something us passionate gamers and collectors would appreciate. So sad its run by con artists who do not give a #$%^.

SHAME ON ALL OF YOU.

for 4 years I've been a customer with Limited Run Games , they make physicals of only Digital games and have a very awesome CE boxes of those games .

the thing is you have to wait like 6 to 8 months after the preorder is made , so after they take your money you wait till they make and deliver your order not readily available .

now i have 2 orders that i have waited for a year and a half ( Castlevania Requiem CE ) + ( May 2022 Mega Bundle ) even that the order is ready and all items are on hande its been over a month its been in there WH not shipped to me yet and even after contacting support which they reply back in 4 days to week dont even know when will the item ship out .

LRG has gone for the worse a pledge all you gamers and collectors to never buy from them since there overall service has been very slow with longer wait times to get your items .

consider Play Asia , Pix'n Love and others if you could find them else where instead of LRG .

im Done with them .

"Limited" run and then the Game gets a physical release at a different "limited" company, and then it gets a regular physical release.. also pre orders sometimes take longer than a year.

I should have looked at this site before ordering from LRG. If rating this business from a scale of 1-10, 3 being incompetent and 10 being superb and customer oriented… LRG is a 1 (one). FAR LESS THAN INCOMPETENT! I bought a game that they have on hand and three months later, the order is still reflecting as unfulfilled. Every month I contact them and their excuse is: we have a new mailing procedure and we are working on mailing your item. It’s as simple as grabbing the game, place it in a box, add a stamp and drop it in the mailbox. WHAT IS SO HARD ABOUT THIS PROCESS??? Do not buy from LIMITED RUN GAMES.

I placed an order for a game that was listed as in stock more than 2 months ago. However, I haven't received any update on when the item will be dispatched. This has been a disappointing first purchase on the site.

I have no idea why theyre so comfortable pushing all these pre-orders and overpromising when only a few of their pre-orders are ever fulfilled, do they have any experience in running a business? they act like covid never happened and its constant supply issues since. There is little to no support for all their orders, the only thing they run is their social media, in other words PR. For me, that gives the impression of taking people's money. Thats a scam. I'm still waiting on my preorder and its been a year. I messaged them on instagram and they said it would come quarter 1 of 2023. Um were on like quarter 3 now. If you recently place an order with them, I highly suggest you get paypal, your bank, etc involved. At this point I'm reporting them to the BBB. And they plan on opening a physical store? Laughable.