Lindt Chocolate UK Reviews 5,657

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 4,719 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing the chocolates as delicious and the best they've ever had, with a wide variety of flavors and choices available. The delivery service is frequently highlighted for being prompt, well-packaged, and arriving in great condition, ensuring the contents are protected during transit. However, some people mentioned issues with the online ordering system, finding it confusing or experiencing problems with missing items, incorrect orders, or damaged products upon arrival. There were also instances where customers paid extra for faster delivery but did not receive the expedited service, leading to dissatisfaction with the overall service experience.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the immense choices, beautiful... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the products as "superb,"... See more

Order

People report ambiguous experiences with order, with many finding the online ordering process easy and... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent, superb, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely chocolate but normal price is too expensive, Ordered online to get special offer ,great price but terrible website. Packaging and delivery were excellent.

Company replied

Rated 5 out of 5 stars

As someone who buys 200g boxes of single flavour Lindt balls I decided to try a mix and match tin as retirement present to myself. The choices are immense and the flavours beautiful, especially the t... See more

Rated 5 out of 5 stars

Well packaged absolutely delicious products from my favourite chocolate makers I bought a selection of items for gifts but mainly for me The Sakura chocolates are wonderful… I got 3 boxes!

Company replied

Rated 5 out of 5 stars

L-o-v-e Lindt Chocolates. Without hesitation, I would say that they are my favourites for both, myself and to offer as an extended 'thank-you'. However, as a senior citizen, I found their On-line Or... See more


Company details

Written by the company

Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love. Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 5 out of 5 stars

Easy to order

Easy to order, good communication and delivery as expected. Great box too :-)

May 5, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so glad the ordering was easy, communication was good, and delivery met expectations. We appreciate your feedback!

Rated 5 out of 5 stars

A quick, easy and hassle free service

The usual efficent, easy, hassle free ordering.
Excellent quick delivery experience.

May 5, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We appreciate you taking the time to share your feedback; we're so glad the ordering process was easy and the delivery was quick.

Rated 5 out of 5 stars

Proper chocolate

Its great tasting, proper, thick, chocolate. I just love it.

April 27, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We appreciate your positive feedback and are so glad you love the great taste and thick texture of our chocolate! Thank you.

Rated 5 out of 5 stars

Excellent

Great service

May 5, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We appreciate your positive feedback! Thank you.

Rated 5 out of 5 stars

Great as ever

Great as ever, simply the best chocolate there is.

May 5, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We appreciate your wonderful feedback and are delighted you think our chocolate is the best.

Rated 5 out of 5 stars

Well packed

Well packed, delivered on time 😊

May 2, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so happy to hear that your order was delivered on time and in excellent condition. We appreciate your positive feedback very much.

Rated 5 out of 5 stars

Amazing milk chocolate

Bought some milk chocolate during a sale. The chocolate is absolutely amazing, the package arrived quickly. The products were also very well wrapped to prevent any breakage. Easy to order.

May 2, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're happy to hear that you enjoyed the milk chocolate and its quick arrival! We're also glad the packaging met your expectations and that ordering was easy. Thanks for your positive feedback!

Rated 5 out of 5 stars

Love Lindt chocolates

Love Lindt chocolates, they always taste amazing!!! Came quickly, very well wrapped and bought in sale so excellent value for money.

May 1, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're happy to hear that you love our chocolates and that they always taste amazing to you! We appreciate you noting the quick delivery and excellent value.

Rated 5 out of 5 stars

Easy to use

Easy to use. Delivered quickly

May 1, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're happy to hear that our product was easy to use and delivered quickly. Thank you for your feedback.

Rated 5 out of 5 stars

Excellent

Easy to order online.
Good communication regarding delivery.
All items wrapped securely and arrived safely.

May 1, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're happy to hear that ordering online was easy, and that you were well-informed about your delivery. We're glad your items arrived safely!

Rated 4 out of 5 stars

Good priced discounts for members

Good priced discounts for members. One star off for needing to spend a lot to qualify for free delivery.

April 29, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We appreciate your feedback on the member discounts. We acknowledge your point about the minimum spend for free delivery. Thank you for your review.

Rated 5 out of 5 stars

Easy ordering and payment experience

Easy ordering and payment experience. Good email notification about the status/delivery of my order

May 3, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're happy to hear that you found ordering and payment easy. It's great to know our email notifications kept you informed about your order. Thanks for your feedback!

Rated 1 out of 5 stars

Some of my order missing,meaning I am…

Some of my order missing,meaning I am owed over£8....why didn't they put an extra item in or email to tell me my order is wrong....do I get a rebate for missed items.

May 2, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your feedback - we are sorry to hear of the difficulties you have experienced following your order. We have passed your details to our customer service team, and they will be in touch with you to resolve the matter.

Thanks again, Lindt UK

Rated 4 out of 5 stars

Chocolates bought as a gift arrived on…

Chocolates bought as a gift arrived on good time and in perfect condition. Enjoyed by recipient

May 1, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're happy the chocolates arrived on time and in perfect condition, and that the recipient enjoyed them! Thank you for your positive feedback.

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