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3.8
2K reviews
Replied to 41% of negative reviews
Typically replies within 2 weeks
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I bought latest batch as Easter gifts. Chocolate as lovely as ever I am told. Personally I was a little disappointed as 2 of the large boxes were damaged so I had to get inventive with plastic bags and ribbons to make presentable which, to be fair, at 14,49€ a box I was expecting a little more!
Reply from Chocolats Lindt France
Bonjour,
Merci beaucoup pour votre retour positif.
Nous sommes ravis de savoir que vous êtes très satisfaite de votre expérience d'achat.
Au plaisir de vous retrouver prochainement !
Cordialement,
L'équipe Lindt France
Do not buy from Lindt FR. I bought from the UK to send to a relative in France and it took them 2 weeks to collect payment. My bank sent them the money from my global money account but they didn't take it. Then Lindt requested money from my account which then caused the bank to have to take the money again causing issues with the exchange rate, ultimately costing me more money. I tried contacting them and they have ignored me.
Reply from Chocolats Lindt France
Hello Katie,
Thank you for taking the time to share your experience.
We are sincerely sorry for the inconvenience caused. After reviewing your case, we can confirm that your order was generated following a payment authorisation, but due to a technical incident, the actual payment was collected two weeks later.
We understand how this delay may have caused confusion. However, after verifying your file, we can confirm (as previously communicated to you) that only one transaction was processed on our side, and therefore your bank should not apply any penalty or duplicate withdrawal.
Our Consumer Care team remains at your disposal if you wish to review your case further. We truly hope to have the opportunity to offer you a smoother experience in the future.
Kind regards,
L'équipe Lindt France
I use to buy lindt chocolates , whenever I travel international. I like very much and my kids also like too
Reply from Chocolats Lindt France
Hello Maddula,
Thank you so much for your review!
We are delighted that our chocolates brought you so much pleasure.
We look forward to welcoming you again for another delicious break.
Warm regards,
The Lindt France Team
Reply from Chocolats Lindt France
Hello Bryan,
Thank you very much for your message.
We are pleased to hear that the variety offered on our online shop has fully met your expectations.
We look forward to seeing you again soon!
Kind regards,
The Lindt France Team
You can already go to Michelin restaurants all over the world with a small dog in your bag. But they kick out of Lindt in a very rough way, as if you and your animal, who sits peacefully in its carrier, are some kind of monsters.
So good that you can choose the chocolates you want
Reply from Chocolats Lindt France
Hello Lisa,
Thank you very much for your positive feedback.
We are delighted that you enjoyed the wide selection available on our online store.
We look forward to seeing you again soon!
Kind regards,
The Lindt France Team
My delivery was not good, my box was thrown over the wall and it was open
I have photos to prove it, I even went out and saw the delivery driver what are you doing? I have answered the door and you still throw my box
The box was ripped and open
Not a very good experience this time
Reply from Chocolats Lindt France
Hello Mohamed,
Thank you for your feedback.
We’re delighted to hear that you had a positive experience with our Customer Service team.
We hope to see you again soon! 🍫
Kind regards,
L'équipe Lindt France
We love the Lindt tartinable , however i find it very expensive ..but we still buy it ..as i couldnt find better one..
Reply from Chocolats Lindt France
Hello Florentina,
Thank you very much for your kind words and for your continued loyalty to our Lindt Tartinable.
We understand that our spread may be more expensive than others, but this reflects the quality of the ingredients and the expertise of our Master Chocolatiers, who produce it with great care.
We’re pleased to be your favourite and hope you continue to enjoy every moment with our chocolate.
Regards,
Lindt France
Reply from Chocolats Lindt France
Bonjour Kliencie,
Merci pour votre retour positif.
Nous sommes ravis que notre service consommateurs ait pu vous aider.
N’hésitez pas à revenir vers nous si vous avez la moindre question ou besoin d’assistance.
Bien cordialement,
L’équipe Lindt France
Reply from Chocolats Lindt France
Bonjour Joysa,
Merci beaucoup pour votre retour.
Nous sommes ravis que la livraison ait été rapide et que vous soyez satisfait de votre expérience avec nous.
À très bientôt pour de nouvelles découvertes.
Bien cordialement,
L’équipe Lindt France
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