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lindt.se Reviews 115

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TrustScore 3.5 out of 5

3.5

Candy Store
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Company details

  1. Candy Store
  2. Chocolate Artisan
  3. Chocolate Factory
  4. Chocolate Shop
  5. Confectionery

Contact info

3.5

Average

TrustScore 3.5 out of 5

115 reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

I feel cheated.

I ordered 1.5 kg of pick and mix for 711 SEK with 24 different flavors. One flavor was missing 8 pieces. I contacted them and they replied with "sorry, here's 20% off your next order." I asked for either the missing pieces or a refund for them. It's been a month now, and despite reaching out three times, I've received no response. They took my money but didn't deliver all the products I paid for. It's disappointing that a well-known company like Lindt allows this kind of treatment. While most of the product was good, the customer service was poor, and overall I feel cheated. 2.5 stars if I could give that. I will not be buying from them again.

November 10, 2025
Rated 4 out of 5 stars

No delivery or refund

Their customer service never reply.

*Edit, Their nordic department got in touch with me aftet this review.

November 14, 2024
Unprompted review
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Reply from lindt.se

Hi Govert,

We are sorry to hear about your experience. We have reached out via email to you.

Kind regards,

Lindt Nordic

Rated 5 out of 5 stars

It was a wonderful experience and the…

It was a wonderful experience and the taste of chocolate is indescribable. Thanks

June 10, 2025
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Reply from lindt.se

Hi Bayan,

Thank you for your review! We are delighted that you enjoyed our chocolate and service.

We hope to welcome you back soon!

Kind regards,

Lindt Nordic

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