Linea Reviews 

306
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and attentive staff, including dentists, who provide gentle care and clear communication throughout the process, making them feel comfortable and confident. The service and user experience are frequently described as seamless, easy, and well-organized, leading to outstanding results and beautiful smiles that boost confidence. Many also highlight the excellent customer service, noting quick, friendly, and supportive responses to their inquiries, making the overall journey hassle-free. However, some customers noted that their treatment plans were longer than initially expected or advertised, with some expressing unhappiness about plans extending beyond six months.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting the team's kindness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, efficiency, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing the treatment process as... See more

Customer service

Reviewers express high satisfaction with customer service, consistently describing the team as amazing, kind,... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the results and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole process was so easy from visiting dentist to arranging check-ups. The communication from Linea was really great & they often reminded me to give updates! The retainers take a bit of getting... See more

Rated 5 out of 5 stars

My treatment took 10 months. Dentist will take your teeth scannings and perform IPR if needed. Rescanning every 12 sets at the dentist is included. You can review your progress and teeth movement on L... See more

Rated 5 out of 5 stars

I’m very happy with my Linea experience. My initial query was answered promptly, and after a few follow‑up calls where all my questions were addressed, I signed up and downloaded the app. My treat... See more

Rated 5 out of 5 stars

Linea, has been a wonderful company. Answer all my questions very quickly. I love that the company has a few partner dentists for me to select to go to too. All explanation and steps required for Invi... See more


Company details

  1. Beauty Product Supplier
  2. Cosmetic Dentist
  3. Cosmetic Products Manufacturer
  4. Dental Supply Store
  5. Health and Beauty Shop
  6. Orthodontist

Written by the company

Linea is a fully Australian-owned and operated premium orthodontics label, founded by dentists with an ambition to make advanced clear aligner therapy more universally accessible. Find out more how Linea is reinventing the world of teeth straightening with their renewed approach & unique hybrid model. We truly believe that through creativity, integrity and self-expression we can create a timeless brand that has an inspiring impact on people and their lives


Contact info

4.8

Excellent

TrustScore 5 out of 5

306 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(306)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can’t stop smiling

I’ve had such a great experience with Linea, the customer service is excellent, they’ve answered all my questions and been more than helpful. The process was super simple and easy to follow from start to finish. The dentist was also really great and knew the process like the back of her hand. Really happy with the whole consultation process and the results are great!! Can’t stop smiling

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Affordable, convenient and good results

Just had my final review and very happy with the results. Only had them for 7 months and the process was easy. Only barrier was needing to travel to the partnering dentist but the affordable price made it well worth it. Thanks Linea!

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

My teeth have very minor imperfections…

My teeth have very minor imperfections and Linea’s treatment plan was to wildly over treat my teeth which also meant over charging me. My treatment should have been 6 months however their plan was over 12 months which I was obviously not happy to do.

December 1, 2025
Unprompted review
Linea logo

Reply from Linea

Hi Steph, we are sorry to hear that is the case with your experience. Orthodontics is a very complex process. We are moving your teeth through bone and therefore we want to make sure we do this at a safe pace. It is quite common for people to assume they only have a few teeth they need correcting and may think it will be a quick fix. However, when it comes down to designing the treatment plan the orthodontist assesses the mouth as a whole, taking into account many factors including but not limited to; the degrees of rotation, angulation, root positioning, leveling of the bite, widening the arch form etc. As opposed to just focussing on one singular tooth or just one concern. If we move teeth too quickly, this will in turn result in poor treatment outcomes to the detriment of your tooth health.
Your treatment plan has been formulated by an orthodontist who is a specialist in their field. In your case, we can see there are 41.7 degrees of rotation to occur in one tooth, and your teeth are in cross-bite which falls on the higher end of the complexity range. For a safe rate of rotation, we typically move teeth approximately 1 degree per aligner, and this is why your case falls into the complex category as this tooth will take some time to complete the 41 degrees of rotation and align in the archform.
We aim to provide a safe treatment for our patients as well as being at a more affordable price point, however we do not want to rush treatment on the basis of making a patient's treatment shorter as this is not where our values lie.
There are a variety of complexities involved when formulating a treatment plan to be able to achieve the desired results, which is why you often see significantly higher prices for alternative dentist-directed brands out there on the market - which has been your experience in the past. We understand your expectation was to be a minor case, we apologise that we did not meet your expectations regarding this, but we hope this explanation can provide you some clarity for the outcome.
In our treatments you have the safety, supervision and involvement of the treating dentist from start to finish, alongside our Linea Care Team who wish to guide you through a safe aligner treatment.
If you wish to discuss this in more detail you can email us at info@lineaofficial.com.au
We wish you all the best for your clear aligner journey, and if you decide to proceed with your treatment plan please let us know.

Rated 4 out of 5 stars

I’m really happy with the results but they could do a little more to help you along the way

They have a good selection of partner dentists, she was very knowledgeable. The communication was quite quick.
The process is easy enough, although I struggled with taking the photos. Once shortfall I found was that the app doesn’t send reminders for when to move to the next aligner. I found on a number of occasions I went over by more than a week which threw the schedule out and the process is a little longer than anticipated. Overall I’m really happy with the results so far

January 16, 2025
Rated 5 out of 5 stars

Great Experience from Start to Finish

From the free consultation, everything went super smooth and fast. The LINEA staff were really kind, especially since English isn’t my first language. LINEA also has an app, so you can message them anytime with questions, and they reply really quickly.

The dentist was very kind too. I paid a little extra to get my teeth cleaned at the end, and now my teeth feel super clean and look so white!!!

For the price and the results, I totally recommend it if you’re thinking about straightening your teeth! 😄✨

They also give you some bonuses, like discounts, whitening gel, and retainers, so I’m really happy I chose LINEA!!!!!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

I had the best experience with linea

I had the best experience with linea, I had been self conscious of my smile my whole life and linea made the whole process smooth and easy, 1 year later and I'm so happy with the results, definitely recommend :)

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Linea

Linea, has been a wonderful company. Answer all my questions very quickly. I love that the company has a few partner dentists for me to select to go to too. All explanation and steps required for Invisalign were very straightforward. Love there is an app for you to track your steps and progress. Regular check-in and make sure that your teeth a moving to the current stage.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

The whole process was so easy from visiting dentist to arranging check-ups. The communication from Linea was really great & they often reminded me to give updates! The retainers take a bit of getting used to but now I’m finished I find it strange without them!! My treatment took a few months longer than I expected but I wanted to make sure my teeth were just right. If you’re thinking about retainers I recommend Linea!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Linea has been a great experience…

Linea has been a great experience overall. From start to finish the Linea team has always been there to respond quickly to my questions. The process was a hassle free and I always felt like I was receiving professional advice and treatment. I was categorised as a complex case and I am really happy with the final outcome.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience and amazing results

I started my journey with Linea over a year ago to fix my bottom teeth and I am so happy with the results. The whole procedure has been super smooth and efficient, also thanks to the customer service team, always available via app to answer all of my questions. The dentist I have been assigned too has been very helpful and professional. Super happy with the overall experience and my new smile :)

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great outcome with Linea

My experience using the Linea treatment was excellent. At lot more streamlined and more cost effective than what I was quoted from the more popular treatment brand. Questions were answered promptly, lots of check ins and overall and excellent result. I’m very happy!

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Linea was a great

Linea was a great, cost-effective option for straightening my bottom teeth, which had shifted since I had braces as a teen. The entire process, from finding a nearby dentist to getting updates and refinements when needed, was seamless and easy to follow.

November 30, 2025
Rated 5 out of 5 stars

easy and seamless

The process has been easy and seamless, I’ve had the aligners for nearly 12 months with one refinement, just had them taken off and I’m so happy with my teeth now, just cosmetically improved hugely

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great option for teeth straightening with occasional dentist visit

My treatment took 10 months. Dentist will take your teeth scannings and perform IPR if needed. Rescanning every 12 sets at the dentist is included. You can review your progress and teeth movement on Linea apps, which was very helpful and easy to follow. Very helpful and friendly customer service. Overall, this is great if you want medium teeth straightening with monitoring from dentist, not too complicated side profile improvement and not if you have bite or jaw issue.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and product

I had a fantastic experience with Linea throughout my journey. It is a great value and affordable aligner service. The Linea team was very helpful and responsive with their assistance. And the dentist that I had was also quite attentive and caring. I am very happy with results. Definitely would recommend to anyone looking for a clear aligner provider.

November 18, 2025
Unprompted review

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