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Rated 5 out of 5 stars

This company is exceptional. LinenMe has provided beautiful towels that have endured all kinds of treatment. Those ordered at least 8 years ago are beginning to get holes from extended use. I came b... See more

Company replied

Rated 1 out of 5 stars

Linen me linen waffle towels are terrible, flimsy, skimpy, not worth the very high price. Bath sheet size barely adequate for a child. Website advises to wash to improve pitiful absorbency but then of... See more

Company replied

Rated 1 out of 5 stars

I ordered a linen nightgown, upon receipt I noticed the material was very rough and stiff. I washed it and attempted to wear it. This nightgown was so uncomfortable and itchy there was no way I could... See more

Company replied

Rated 5 out of 5 stars

Every year, from late spring on, I'm on the hunt for 100%-linen clothes, since both extra-fresh and not dramatically expensive. I've recently stumbled upon LinenMe on the Web, and this one has bee... See more

Company details

  1. Linens Store
  2. Decoration and Interior Design Store

Information provided by various external sources

Finest pure linen bedding, tablecloths, napkins, towels, curtains, upholstery fabrics and linen clothing from online linen supplier LinenMe, based in Surrey, UK


Contact info

3.5

Average

TrustScore 3.5 out of 5

76 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Exceptional Linen Towels

This company is exceptional. LinenMe has provided beautiful towels that have endured all kinds of treatment. Those ordered at least 8 years ago are beginning to get holes from extended use.
I came back to LinenMe and ordered again because I have loved them so much. I look forward to using them for the same length of time. They have been invaluable for their absorbency, soaking up water from counters and drying dishes quickly.

March 10, 2026
Unprompted review
LinenMe logo

Reply from LinenMe

Thanks so much, Claire! :-) Happy to see you enjoying our linen towels! Hope to see you in 8 years again (or sooner? :-)).

Rated 5 out of 5 stars

I received excellent service

I received excellent service, from my phone and email enquiries with very helpful Neringa about sizing and delivery, to the speedy receipt of a beautiful dress. I am very happy and would definitely buy from LinenMe again.

February 16, 2026
Unprompted review
LinenMe logo

Reply from LinenMe

Thanks so much, Sarah! We really appreciate it! And we'll be happy to have you visit our webshop again! :-)

Rated 1 out of 5 stars

Linen me linen waffle towels are…

Linen me linen waffle towels are terrible, flimsy, skimpy, not worth the very high price. Bath sheet size barely adequate for a child. Website advises to wash to improve pitiful absorbency but then of course cannot be returned. AVOID THEM.

February 10, 2026
Unprompted review
LinenMe logo

Reply from LinenMe

Dear Joni,

Thank you for your feedback and for trying our Waffle towels 100x160 cm. We're sorry the product didn't meet your expectations, despite thousands of customers appreciating our high-quality linen products every day.

Unfortunately, as stated in our return policy (and as per laws and regulations), we cannot accept used or washed items for hygiene reasons.

The size was clearly listed in the product description before purchase, and we always encourage checking measurements ahead of time.

If you'd like a different size or style, we're happy to help you find an alternative.

Best regards,
LinenMe Team

Rated 1 out of 5 stars

Nightgown

I ordered a linen nightgown, upon receipt I noticed the material was very rough and stiff. I washed it and attempted to wear it. This nightgown was so uncomfortable and itchy there was no way I could wear it! I contacted the company about a refund/return via email, they responded saying it was unhygienic to return and suggested I wash it! Waste of money!! Don't waste money or time ordering from this company!

November 20, 2025
Unprompted review
LinenMe logo

Reply from LinenMe

Dear Sandi,

Thank you for sharing your experience.

We are very sorry that your linen nightgown felt rough and uncomfortable, and that you were disappointed with both the product and our response. Pure linen can feel firmer and slightly rough when new, and usually softens noticeably after several washes as the natural flax fibres relax. Many customers enjoy this gradual softening, but this does not change the fact that the nightgown should feel wearable and pleasant for you.

For hygiene reasons, worn and washed nightwear is generally treated as an intimate garment and cannot be resold, which is why our team referred to the “unhygienic” aspect of taking it back.

We genuinely regret that this was your experience and have shared your feedback with our team so we can communicate more clearly about fabric feel and hygiene rules in the future. While we are not able to take back worn nightwear, we never want anyone to feel that their money was wasted, and your review helps us improve both our products and our service.

LinenMe

Rated 1 out of 5 stars

Save your money

I ordered some bathroom towels for my husband and me. Quality is less than impressive. The Huckaback towels creased in a weird accordion pattern around both sides of each towel. They are scratchy and not at all absorbent. I asked to return them and was told they don't do returns. Save your money. At least order from a company that guarantees your satisfaction.

October 28, 2025
Unprompted review
LinenMe logo

Reply from LinenMe

Hi Jayce, Thank you for your note and sorry to hear that the product did not meet your expectations. These Huckaback towels are our top seller, this is why it was surprising to see your disappointment. It is the linen material that might feel a bit rough at first, before it softens, but that's something to be expected from linen. We do accept returns, however, not when the product has been used. This is standard industry practice. We appreciate you taking the time to write your feedback.

Rated 5 out of 5 stars

I’ve just made my first order and I…

I’ve just made my first order and I must say I’m over the moon with both the quality of the linen items I’ve bought and the design and manufacture. The Company excel at what they do and there’s no comparison on the market at the moment. From taking my order and communication with me they’ve excelled and deserve better reviews on Trustpilot. I shall be back for more Nerinja. The shipping and clearing of customs could not have been faster than ordering direct from a uk manufacturer retailer . Fantastic. Website is great and my account works well.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Looking forward to ordering again!

The quality of your linen is exceptional. Everything is woven beautifully, the items are finished very well, and the entire order has exceeded my expectations. I immediately put my table cloth and napkin set on my table and I cannot wait to show off these beautiful items. I ordered these for a specific upcoming event, and left it a bit close for shipping, I mentioned this and the customer service team got these to me SUPER fast.

I look forward to ordering again from LinenMe, as they have an excellent selection and phenomenal quality. I have other linen items from other brands, and this linen feels thick and strong, and like it will last very well through washing and use.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered some clothes from LinenMe

I ordered some clothes from LinenMe. They arrived within a good time, but I had accidentally ordered two items of the wrong size. Customer Support were excellent and I sent them back for replacement or refund. All of my emails were replied to straight away, they were helpful, polite and a pleasure to deal with.

May 20, 2025
Unprompted review
LinenMe logo

Reply from LinenMe

Thank you so much, Sue! It’s the comments like this that keep our team motivated to deliver the best service possible and the highest quality of products we can make.

Rated 1 out of 5 stars

Returns are very difficult

Ordered linen shorts and paid for express delivery, they took longer than advertised to arrive. I wanted to return the items and keep getting what looks like automated messages offering a return label for £9 but despite requesting one numerous times I don’t get a response. Their advertised phone number isn’t recognised so it’s difficult to get hold of them. It feels like a scam and I am frustrated not being able to return the product.

May 16, 2025
Unprompted review
LinenMe logo

Reply from LinenMe

Dear Philip, Thank you for your feedback and we are sorry for the process not to meet your expectations. We reponded your email right away after receiving it last week. We did not get the chance to respond the others as it's the weekend. As per info on our site, our working hours do not cover the weekend. We'll look into the details and get back to you asap - we will find a solution that works for you. Best wishes, LinenMe Team.

Rated 1 out of 5 stars

2 month ago I bought around 10 pcs of…

2 month ago I bought around 10 pcs of beddings . And that was my mistake , not in ordering one to test the quality before buying the whole things . It is extremely rough material very hard to sleep on . Washed them 3 times and tumbled them dry with tennis balls but no use . What an awful quality . Don’t buy before you test a pillow at least .

May 6, 2025
Unprompted review
LinenMe logo

Reply from LinenMe

Dear Alaa, thank you for your feedback. Could you kindly share the order number so that we could understand the situation better? We could not find anyone ordering 10 pieces of bed linen, nor anyone named Alaa, in our order history in the past 4 months. Thank you in advance. LinenMe team

Rated 4 out of 5 stars

Ordered two pillow cases from Linenme

Ordered two pillow cases from Linenme, they were sent by post from overseas and three weeks later I am still waiting for the order although it is marked complete. when I look up the order at the overseas post office it still shows as being overseas.

The order has now been delivered and completed. Linenme have responded well to my issue and I compliment them on their customer service. I am also very happy with the two pillowcases.

May 4, 2025
Unprompted review
LinenMe logo

Reply from LinenMe

Hi Frank, Thank you for your feedback. We produce a lot of our products for a specific client/order. In this case, we got the order on April 12th, and produced it in 2 working days, sending the package out on April 16th. As per shipment option you chose, regular post usually takes 8-10 business days, but we cannot fully control their operations. Apologies for the process not meeting your expectations - but we hope you've received your package by now and you're happy with the quality of the products. If there's anything we can assist you with, do not hesitate to reach out. Thank you and wishing you a good day.

Rated 5 out of 5 stars

Lovely product, great service

I ordered some bath towels and tea towels recently and I could not be happier with the items I received. The quality is outstanding and the items were beautifully and thoughtfully packaged. One of the items I ordered turned out to be unavailable and I requested a refund which was processed immediately. Great customer service.

February 27, 2025
Unprompted review
Rated 4 out of 5 stars

Impossible to Return an item

Having previously bought a top from Linen

February 14, 2025
Unprompted review
LinenMe logo

Reply from LinenMe

Dear Christine,

We’re really sorry that the return label process took longer than what you expected. On Friday, we had confirmed the return labels with you, but unfortunately, they are generated by our production team, which had already finished work for the day.

We also apologize that our colleague could only reach out to you first thing on Monday morning, and we sent the labels as soon as possible. We totally understand how frustrating the wait must have been, and we truly appreciate your patience.

Thank you for your understanding, and if there’s anything else we can do for you, please don’t hesitate to reach out.

Regards,
LinenMe

Rated 5 out of 5 stars

LOVELY QUALITY

Recently bought Linen fabric for Cushion making. Lovely quality. The Washed Check Green White Prewashed received is darker than the photo. But over all very happy with my purchases, will come back if I need more Linen. 😍

December 30, 2024
Unprompted review
Rated 1 out of 5 stars

Bad quality not like images at all…

Bad quality not like images at all don’t waste your money
Paid for three items got two
You have been warned
Re read
Replying to your response
I did contact support and after spending over 150$ was offered $12 to settle my issues after sending you images of the very poorly made and very cheap fabric - and nothing like the images on your website
Your support centre stopped replying to my request for a better resolution
DO NOT BUY FROM these scammers

November 21, 2024
Unprompted review
LinenMe logo

Reply from LinenMe

Hi Brian,

I am sorry to hear you are not satisfied with the order you received.

If I understood well, you are missing one of 3 items in the package? We could not find anyone named Brian in the orders of the last few weeks - please help us identify your order so we could help, if it was our mistake.

For the quality of our products - could you kindly share more details? We apply highest quality standards in our production processes, and customer satisfaction is very important to us.

Thank you,
Mindaugas at LinenMe

Rated 5 out of 5 stars

Highly recommended

At first, I was confused with the sizes, so I asked for help online. From then on, everything went like an absolute charm. I ordered everything I wanted in the right sizes, and it arrived within two weeks of ordering (as opposed to six weeks when I ordered through a store). The sheets are perfect, the colors are awesome and I’m a very happy customer! Also, the order came with gifts, all pure linen. What’s not to love?

October 16, 2024
Unprompted review
LinenMe logo

Reply from LinenMe

Dear Gen - BIG THANK YOU for your feedback!
We put a lot of hard work into ensuring the highest quality possible - for both our service and our products - and comments like this make us all proud. We truly appreciate it. :-)
Thank you!
LinenMe Team

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