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See what reviewers are saying

Rated 1 out of 5 stars

I placed my order January 30th you did not receive my art review until February 17th. And now they won’t respond. Their website says they are preview will be available within 2 to 4 days, mine took 18... See more

Rated 5 out of 5 stars

If you've always wanted a customized, unique, and high-quality product with good delivery time and excellent customer service, you can stop searching; you've found it. The best online store I've ever... See more

Rated 5 out of 5 stars

You were very patient to get the art correct. Thank you for your diligence to make precious keepsakes.

Rated 5 out of 5 stars

I found Lines FY through TikTok and was instantly impressed with the product idea! I placed my order, and to my surprise, it arrived earlier than expected. The attention to detail was absolutely perfe... See more

Company details

  1. Clothing Store

Written by the company

Indulge in timeless moments with Lines FY. Delight your beloved ones with our exquisite collection, the perfect gift for recreating cherished memories.


Contact info

3.9

Great

TrustScore 4 out of 5

54 reviews

5-star
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Rated 3 out of 5 stars

Placed order - proof deadline not met by LinesFy.

Placed order - was told 2 - 4 days for art proof to be emailed to me. Its now been 6 days with no communication other than an initial email showing that I paid $86 for a hoodie. I have reached out to customer service so we'll see what happens next. I will update review after communicaiton back from LinesFY about art proof.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Love it!

They did a great job. I had asked initially for an edit of the drawing and they redid it to my liking. Recommend!

November 28, 2023
Rated 5 out of 5 stars

Five stars, it really worths it:))

I was surprised how quickly and smoothly the whole process went especially, since I ordered a product before the Christmas holidays. I found the customer service perfect, it helped me a lot with my special order. I recommend you to contact LinesFY by its' support email, I was able to get an order which is not particularly on their website, however, they could make me the perfect customized item that I had dreamed about.

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

Great artists

Great artists! With amazing talent and did everything I asked them to Change! Very sweet and caring for what I want I would highly recommend

December 5, 2023
Unprompted review
Rated 3 out of 5 stars

Great process but inconsistent quality

The initial design process was wonderful. The team member who worked with me and then with the artist was greay. They took my notes to the artist and they made adjustments in a quick and timely manner. Shipment was fast. The final product was a different story. It's a Christmas gift and overall quality was the biggest issue. The design stitching looked thin and inconsistent. I requested for each of my animals names to be added to the corresponding sleeve and instead both were on one sleeve. The hoodie itself isn't the greatest quality. For the money I'm not sure I would ever repurchase.

November 27, 2023
Unprompted review
LinesFY logo

Reply from LinesFY

Dear Ben, we're truly delighted to hear that you appreciated our customer service and that your product arrived on time. However, we're genuinely sorry to learn about the embroidery quality issue. Our aim is always to deliver impeccable design and quality, and it seems we fell short in this instance.
We sincerely apologize for any inconvenience caused. If possible, please reach out to us at support@linesfy.com
Attaching a photo of the received product will assist us in understanding the situation better. We are more than willing to promptly send a replacement that meets your expectations. Thank you for your understanding, and we're here to assist you. Waiting for your message! :)

Rated 5 out of 5 stars

Nice experience

Very easy to work with, even after I changed my mind a few times about the artwork. Will certainly order from them again.

December 1, 2023
Unprompted review
LinesFY logo

Reply from LinesFY

Thank you so much for your kind words! We're thrilled that you found working with us easy, even with changes to the artwork. We look forward to serving you again and appreciate your continued support!

Rated 4 out of 5 stars

Looking forward to seeing my sweater in person

Only reasons it’s a 4/5 is because I haven’t seen or wear my sweat shirt. I can say however that they have been good with communication. The photo they made for my sweat shirt is great and I’m looking forward to wearing my sweat shirt

November 21, 2023
Unprompted review
LinesFY logo

Reply from LinesFY

We appreciate your feedback! We're glad to hear you've had positive communication with us and that you liked the photo for your sweatshirt. We understand your anticipation, and we hope once you receive and wear it, your experience will be a full 5/5. Thank you for your trust, and we're excited for you to enjoy your sweatshirt soon!

Rated 5 out of 5 stars

Great customer support

Eduarda was very helpful and friendly

November 21, 2023
Unprompted review
LinesFY logo

Reply from LinesFY

Thank you for your kind words! We're delighted to hear that Eduarda provided helpful and friendly assistance. If you ever need further help or have more questions, feel free to reach out. We appreciate your feedback!

Rated 5 out of 5 stars

Easy and Good Experience

Great to work with! Eduarda was very responsive and communicated well to make things easy. Would recommend to anyone.

November 17, 2023
Unprompted review
LinesFY logo

Reply from LinesFY

Thank you for your kind words! We're delighted to hear that your experience was positive, and we appreciate your recommendation. If you ever need assistance again, feel free to reach out. We're here to help!

Rated 5 out of 5 stars

Already got 1 hoodie at home

Already got 1 hoodie at home , my son loved it.
Ordered a new one , already saw the art , amazing one more time .
Good experience as well with support

November 15, 2023
Unprompted review
LinesFY logo

Reply from LinesFY

We're thrilled to hear that your son loved the hoodie! It's fantastic :) We're glad to provide a positive experience, and if you ever need further support, feel free to reach out. Thank you for choosing us again!

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