Unbelievably poor service. Non delivery of a product I paid for almost a month ago - no updates and no interest in either sorting out the issue or refunding my money. Noone answering the phone and pa... See more
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See what reviewers are saying
I don't usually leave reviews, however, reading lots of negative reviews on here, thought I'd share my positive experience. Ordered some comfort bras and they arrived in less than a week (standard s... See more
Company replied
Amazing value for some luxury bras heavily reduced in the sale, but 2 complaints: 1. Paid extra for 1st class Royal Mail, but package was actually sent by Yodel on a 3 day service. Please update y... See more
Company replied
A bikini I bought was faulty as the underwiring broke through on both sides. I reported the fault and was offered a replacement or refund. When a replacement couldn't be found a refund was given. T... See more
Company replied
Company details
Information provided by various external sources
Lingerie Outlet Store is a leading UK online lingerie retailer. We offer FREE second class shipping and FREE returns. We also provide a no quibble returns policy and issue refunds within ten working days of receipt. We stock a large number of swimwear and lingerie brands including PrimaDonna, Fantasie, Freya, Sloggi, Triumph,Chantelle, Shock Absorber, Wonderbra, Ultimo and Playtex.
Contact info
Vulcan Works, Chesteron Road, Eastwood Trading Estate, S65 1SU, Rotherham, United Kingdom
- sales@lingerieoutletstore.co.uk
- lingerieoutletstore.co.uk
2.5
Poor
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent, delivery prompt.
Exactly as described and delivered quickly.
September 20, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hi there Jane,
Thanks a lot for leaving this review on our page.
We’re happy to hear that everything arrived to you as expected and the delivery was prompt for you 🚚
Thanks again!
Paige
Still awaiting a refund and was told to…
Still awaiting a refund and was told to use ASDA delivery service, went to Asda only to be told can only send back through post office. Two weeks have gone by and still no refund 😡
September 20, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hello there Bernadette,
Many thanks for leaving this review on our page.
I can confirm that we do have 2 separate returns labels - one for the post office and also one for Asda. I’m sorry to hear that Asda advised you of this, I can confirm that our Asda returns label is correct and does work.
I have also looked into this order and I can see a refund was issued on the 21st September for you.
Warm regards,
Paige
Superb quality items
Superb quality items, always. Absolute bargain prices and quick delivery. Have recommended to all my family and friends. Wonderful service, thank you.
September 20, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hi Sian,
Many thanks for leaving this review on our Trustpilot.
I’m so happy to hear you love the high quality of our products and also their value for money prices 🤑
Thanks so much for recommending us!
Paige
Fantastic shopping
Fantastic shopping. Free delivery and free returns. Had to return items as not suitable. There was a delay in refund. Rang company and they resolved issue straight away. Brilliant customer service. Won't hesitate to order again 😊
September 19, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hi Helen,
Thanks a lot for leaving us this 5 star review.
I’m so glad knowing you appreciate our free delivery and free returns.
I’m sorry to hear there was a delay in the refund being issued. But I’m pleased our high level customer service team managed to rectify this promptly for you! ☺️
If you’re happy - we’re happy!
Paige
No problems at all!!
September 19, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hey Irene,
Thank you so much for taking the time to leave this feedback on our page.
I’m so happy to hear the whole experience was problem free for you! 😁
Thanks again!
Paige
Return Customer
Wonderful bargains in major brands, speedy delivery and amazing service.
September 19, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hey Maz,
Thank you very much for leaving this review for us!
We’re so happy to hear you love the value for money prices on our high quality brands and you also love the speed and the service! 🤩
Have a lovely day!
Paige
Great service and prompt delivery.
September 19, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hi Amanda,
Many thanks for leaving this review on our Trustpilot.
We’re so happy to hear you love the service we’ve provided for you and you also love the speedy delivery! 🚚
Thanks again!
Paige
Very quick dispatch
Very quick dispatch. Item fits perfectly. Very pleased with purchase. Would recommend.
September 19, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Good morning Mike,
Thanks a lot for taking the time to leave us this amazing review.
We’re so happy to hear the order arrived to you quickly and everything fit you perfectly 💃🏻
Thanks so much for recommending us!
Paige
Quality product at a fab price
Fast delivery great product at a fab price . Will def buy again from this website.
September 18, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hi Yvonne,
Thanks a lot for taking the time to leave us this great review for us!
We are so pleased to hear you love the speedy delivery speed and also the amazing prices! 🤑
We look forward to seeing you again soon!
Paige
The service and customer care is…
The service and customer care is excellent. very good quality.
September 18, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hi Grace,
Thanks a lot for taking the time to leave this excellent review on our page.
We are thrilled to hear you love the service you've received from us and you appreciate the high level of customer service!
It's also great to hear you love the good quality of the lingerie and swimwear!
If you are happy - we are happy 😄
Paige
Fabulous bikini
Fabulous bikini. Cup size perfect although back came up a little on the small size despite ordering my size in the brand. Been years since wearing a bikini and felt so confident in doing so with this little number. Price was extremely reasonable and quality was extremely great. Thank you x
September 18, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hi Gemma,
Thank you so much for leaving us this Trustpilot review.
We are so thrilled to hear the bikini fit you well, unfortunately bras and lingerie can fit slightly differently!
We are so happy to hear you felt so confident! 💃
Thanks again!
Paige
Great price and quick delivery
Great price and quick delivery. Thanks :)
September 17, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hi there Sam.
Thank you very much for leaving this feedback on our page.
We are so happy to hear you love the value for money prices and also the speedy delivery speed! 🚚
Thanks for being such a great customer!
Paige
Reply from LINGERIE OUTLET STORE
Hi Jean,
Thanks a lot for leaving this review on our Trustpilot page.
I am so happy to hear your order arrived as expected and also the delivery speed was prompt for you! 😁
Don't forget to check us out again in the future.
Paige
Reply from LINGERIE OUTLET STORE
Hi Valerie,
Thank you very much for leaving this excellent review on our page.
I am so pleased knowing the item received fit you perfectly and the next day delivery was prompt for you! 💃
Have a great day!
Paige
Arrived quickly..both bras such good…
Arrived quickly..both bras such good quality branded bras at excellent prices !!!
September 17, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hello there Avril.
Many thanks for taking the time to leave us this amazing review.
I am so happy to hear your order arrived quickly to you and you loved the high quality and big brands and their affordable prices! 🤑
Have a lovely day!
Paige
- The best fitting bras I have worn
- The best fitting bras I have worn, perfect is the most appropriate to describe my satisfaction. Very comfortable albeit underwired, no more bruises!!!
September 17, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
HI Ann,
Thanks a lot for leaving us this Trustpilot review on our page.
I am so happy knowing the fit of the bra is perfect and you love it so much! 😊
Have a lovely day!
Paige
As usual
As usual, good quality items , excellent prices, quick delivery
September 16, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hello Diane,
Thank you very much for leaving this Trustpilot review for us.
I am so happy to hear you love the high quality of our items and also the affordable prices! 😍
If you are happy - we are happy!
Paige
I gor what was ordered.
September 16, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hello Maja,
Thanks a lot for leaving this feedback on our Trustpilot page.
We are so thrilled to hear you received everything as expected! 😆
Have a nice day!
Paige
Quick reliable service.
September 16, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hi Janet,
Thank you very much for leaving this feedback on our Trustpilot page.
It's so great to hear you appreciate the speedy and reliable service we have provided you with! 💚
Have a nice day.
Paige
Very good service
September 16, 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hi Amanda,
Thank you very much for leaving this review on our Trustpilot!
I am so happy to hear you love the high level of service you have received from us! 💘
Have a fab day!
Paige
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