Lings - Triumph Essex Reviews 

397
TrustScore 4.5 out of 5

4.6

Unit 1, Oak Industrial Park, Chelmsford Road, CM6 1XN Great Dunmow, Essex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

My experience was 5 stars at the Gt Dunmow branch Alex looked after me from the word go nothing was to much trouble very polite and very knowledgeable. Where the Ipswich branch where I live was terr... See more

Company replied

Rated 4 out of 5 stars

Buying a used motorbike was a very smooth easy process, however the broke down the day after due to a faulty fuel gauge, hence losing a star. However, Christian and the delivery team collected and dia... See more

Company replied

Rated 5 out of 5 stars

Johnathan at Dunmow was extremely helpful and patient whilst accommodating my indecisions about going for a new bike or one a few months old. He allowed me a test ride and then went out of his way to... See more

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Rated 5 out of 5 stars

Great people at this dealership, called late for an mot for my Harley that had only done 6 miles in the last 15 months!! Spoke with Serina who magically managed to squeeze me in today, sat outside in... See more

Company replied


Company details

  1. Motorcycle Dealer
  2. Bicycle Store
  3. Motorcycle Equipment and Accessories Store
  4. Motorcycle Shop
  5. Triumph Motorcycle Dealer
  6. Used Motorcycle Dealer

Written by the company

Lings Powersports based in East Anglia - Main Dealers in the UK for Triumph, KTM, Husqvarna, GasGas, CFMOTO, ZEEHO & Honda Offroad Motorcycles. Full Workshops and MOT facilities. Over 50 years of Trust, Value & Service.

Lings Powersports - Family owned & run since 1913.

Written by the company

Trusted by our Customers and respected by our Competitors.
Founded as a Wheelwright and Blacksmith in 1874, the Lings Motor Group moved into the Motor Trade in 1913. Customer service was at the heart of the business at the beginning, and it is as true today. Family owned and operated for over 100 years has meant that these values are at the core of the business.

Contact info

  • Unit 1, Oak Industrial Park, Chelmsford Road, CM6 1XN, Great Dunmow, Essex, United Kingdom

  • 01371512022

Rider-approved Motorcycle Dealer Group

Browse our range of quality bikes backed by genuine Trustpilot reviews

4.6

Excellent

TrustScore 4.5 out of 5

397 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(397)

468 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The deal I got from them was a good one.

The deal I got from them, I thought was a very fair one. When I had a problem with the bike, they resolved it very quickly to my satisfaction. The people I was dealing with where very helpful, & I was really pleased with the all involved.

November 21, 2023
Lings - Triumph Essex logo

Reply from Lings - Triumph Essex

Thank you so much for taking the time to share your positive experience! We're thrilled to hear this and hope to see you again soon!

Rated 5 out of 5 stars

I have just purchased a new bike

I have just purchased a new bike. It was a great experience from start to finish and nothing was a problem for the team! The customer service was amazing but at the same time, I had a very good offer on part ex so it made the new bike affordable. Would highly reccomned going through them to get your next bike!

November 27, 2023
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Reply from Lings - Triumph Essex

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!

Rated 5 out of 5 stars

Kept well informed of progress with…

Kept well informed of progress with regular updates, a warm friendly welcome with coffee and chat.
Bike was serviced and cleaned prior to collection and paperwork sorted out.
Professional attitude right through, plus a follow up call.

November 27, 2023
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Reply from Lings - Triumph Essex

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!

Rated 3 out of 5 stars

Great handover and service of the bike…

Great handover and service of the bike sale but unfortunately there had been empty cans and water bottles left in the top box and the main battery doesn’t seem to hold charge with the bike struggling to start. It’s an aftermarket lipo battery which i suspect has been allowed to discharge. I have changed it for a new AGM type so hopefully this will cure the problem.

November 25, 2023
Rated 5 out of 5 stars
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Reply from Lings - Triumph Essex

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!

Rated 1 out of 5 stars

Very unprofessional

Very unprofessional, I placed a deposit on an Aprilia in the morning with an agreed price with the salesman yet to be called at 5pm that day that it’s now £2000 pounds more!
Absolute joke and simply told nothing I can do and they returned deposit 5 days later.

November 18, 2023
Unprompted review
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Reply from Lings - Triumph Essex

Thank you for your feedback Darren, we are sorry that we did not meet your expectations on this occasion.

When you initially viewed the advert for the Aprilia, there was an error with the advert. When this error was noticed, we immediately offered to refund your reservation. We were able to speak with the bank and get this back into your account as quickly as possible. Prior to this, we also tried to negotiate a deal with you, but we were unable to meet your requirements.

We apologise for any inconvenience this caused and have taken your feedback seriously.

Rated 5 out of 5 stars

I've had nothing but excellent…

I've had nothing but excellent communication and service from Lings. From the first call to the last email, I am very happy with the service and experience and can't thank them enough for my new bike.

October 24, 2023
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Reply from Lings - Triumph Essex

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!

Rated 5 out of 5 stars

The service was quick and easy at Lings…

The service was quick and easy at Lings Triumph Essex. I am usually very busy but they got me on a bike with 0 effort thanks to Josh.
Would recommend!

October 24, 2023
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Reply from Lings - Triumph Essex

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!

Rated 5 out of 5 stars

2016 Hayabusa

Dealt with James Smith, very professional and easy to chat with. Answered questions I wanted answered and explained details to me.

October 24, 2023
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Reply from Lings - Triumph Essex

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!

Rated 5 out of 5 stars

Fantastic Team 'Triumphed' at Ling's Triumph Dunmow Ess

The Ling's team at Dunmow Essex were fantastic, particularly Alex who was very patient with my requirements and organising everything from the trade in and purchase of the new bike.
Very attentive and courteous customer service. Nothing was too much trouble even if my knowledge on the test ride was questionable!
A great experience from Team Triumph at Dunmow Essex and Alex in particular.

October 7, 2023
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Reply from Lings - Triumph Essex

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!

Rated 5 out of 5 stars

From start to finish a great…

From start to finish a great experience. Started with a chat with Josh to find out exactly the bike that was right for needs . Which I think he got spot on . Good communication all the way through the process to the end point of hand over where Alex took over which all went very smoothly . Bike nice and clean full tank of fuel ready to go . A very professional and friendly experience.

October 2, 2023
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Reply from Lings - Triumph Essex

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!

Rated 5 out of 5 stars

Alex is a nice guy

Alex is a nice guy. Great comunication and very patient.

September 25, 2023
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Reply from Lings - Triumph Essex

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!

Rated 5 out of 5 stars

Amazing staff can't help enough

Amazing staff can't help enough
Definitely woukd recommend to family

September 25, 2023
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Reply from Lings - Triumph Essex

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!

Rated 5 out of 5 stars

Relaxed, open and honest.

Explained in detail, no pushing on sale and completely relaxed, open and honest. A pleasurable experience.

September 25, 2023
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Reply from Lings - Triumph Essex

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!

Rated 3 out of 5 stars

Shortfalls

Good product but Lings on this occasion had shortfalls on both sales and after sales professionalism.
I wouldn’t use them again.

August 29, 2023
Rated 4 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff, made my purchase journey relaxed and non stressful.

September 10, 2023
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Reply from Lings - Triumph Essex

Thank you so much for taking the time to share your positive experience! We're thrilled to hear this and hope to see you again soon!

Rated 4 out of 5 stars

Bonneville bobber

Friendly service
Delivery was Quick

August 28, 2023
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Reply from Lings - Triumph Essex

Thank you so much for taking the time to share your positive experience! We're thrilled to hear this and hope to see you again soon!

Rated 5 out of 5 stars

Great sale person

Great sale person
Very helpful from enquiry too purchase

September 1, 2023
Lings - Triumph Essex logo

Reply from Lings - Triumph Essex

Thank you so much for taking the time to share your positive experience! We're thrilled to hear this and hope to see you again soon!

Rated 5 out of 5 stars

Speed master sale Essex

Josh was very helpful and explained everything very well The whole experience went well 10 out 10

September 10, 2023
Lings - Triumph Essex logo

Reply from Lings - Triumph Essex

Thank you so much for taking the time to share your positive experience! We're thrilled to hear this and hope to see you again soon!

Rated 5 out of 5 stars

Triumph - Great Dunmow

Very relaxed showroom. All staff very courteous, polite and knowledgable. Been riding for over 40 years and have never had better service than I received here. Special mention to Iarla, sales manager, who looked after me during the trade in / buying process.

August 13, 2023
Lings - Triumph Essex logo

Reply from Lings - Triumph Essex

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!

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