Linked Helper LLC Reviews 442

Reply from Linked Helper LLC

Nov 1, 2024

Hello Akhilesh. Let us shed light on some details that were not mentioned here, probably, unintentionally.
===Regarding the lack of usage experience
You reached out to our support via WhatsApp from +91 97***5365 number regarding assistance with 2 Linked Helper accounts under Akhilesh@growthass*****.co and tools@chit****ia.co emails, both having the same:
– owner names
– IPs
– computers’ IDs

Thus, we’re sure you’ve been managing at least 2 accounts.

Our system says you’ve been managing at least 7 LinkedIn accounts simultaneously on Akhilesh@growthass*****.co since June 2022, and 25 accounts under tools@chit****ia.co account since 10th of October, 2024.

The latter account activated its licenses in Oct 10th, but refund request was submitted 20 days later.

With two years of multi-account managing experience using Linked Helper, there shouldn’t be any issues figuring out whether it is convenient to manage several accounts.

===Regarding refund terms

As per our terms, paid activated license is not subject for refund. When buying licenses of a longer period, customers receive discounts while Linked Helper receives funds for several months in advance that are not refundable in case customers change their minds.

Every user has to agree with the terms before signing up or buying a icense, otherwise, they need to stop using Linked Helper.

The fact that you did not read the terms does NOT grant you the right to change them unilaterally, as well as does not diminish terms’ legal power or removes liabilities/obligations of the parties.

===Regarding tool complexity

It might look difficult to use, but once you get the basics it will be as easy as using any other similar automation tool.

Moreover, we have more than 200 articles that explain every aspect, as well as video tutorials, and tool tips all over the interface, not to mention the 24/7 support via email, built-in chat, WhatsApp & Facebook messengers. You used our support assistance only 18 times during the almost two year period.


===Regarding support

We have received 18 support requests from both +91 97*** *5365 number and Akhilesh@growthass*****.co, tools@chit****ia.co emails from November 2022 till the October, 2024:
all tickets were answered within 20 minutes;
every question you asked was addressed.

If you have examples of tickets that were ignored or your questions were not addressed, send ticket numbers here or to ssat@linkedhelper.com.

===Regarding tool glitches

We did not find any ticket where Linked Helper was glitching but we found a couple of other tickets
Ticket 284454 - you bought proxies that did not work with LinkedIn even in Chrome.
Ticket 283487 - your PC is out of disk space which is needed for Linked Helper database
Ticket 394678 - you sent InMails using LinkedIn account whose ability to send free Inmails was limited by LinkedIn not by our tool.

In every case, the root of the issue was outside of Linked Helper’s scope of responsibility.

If you have examples of tickets where Linked Helper was glitching, send ticket numbers here or to ssat@linkedhelper.com.

===Regarding not-working features/false advertisement

Linked Helper automates daily routine activity in LinkedIn, it does not hack LinkedIn and can do only those things you can do manually.

In your last tickets from tools@chit****ia.co you complained that Linked Helper could not send InMails from certain accounts while in fact it was not possible to do even manually.

You complained about the absence of API, but that was never advertised.

You wanted to see messages in one place, and Linked Helper offers that within the scope of one LinkedIn account where Sales Navigator, Recruiter, and regular LinkedIn message inboxes are united within Linked Helper interface. We never advertised that messages from several LinkedIn accounts can be combined together.