While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Received the waterless diffuser as a present and I will be buying another it’s beautiful. The scents are amazing not too strong just perfect. The diffuser itself is a quality product that looks nice i... See more

Rated 5 out of 5 stars

I've been hesitant about buying a similar product but after reading the reviews and watching a YT video I chose the Lintro waterless diffuser and I'm really pleased. I bought the wooden box of oils so... See more

Company replied

Rated 5 out of 5 stars

I had heard great things about Lintro, how their fragrances rivalled Neom but with much more reasonable price tags, I actually didn’t like the Neom oil I tried, so I was concerned when I placed my f... See more

Rated 5 out of 5 stars

Very happy with the Lintro waterless diffuser. Unlike another brand on the market, this is very quiet when running so ideal for the bedroom where I use a blend of blissful essential oils to send me o... See more

Company details

  1. Health and Beauty Shop
  2. Aromatherapy Supply Store
  3. Fitness Equipment Wholesaler
  4. Massage Supply Store

Written by the company

Lintro began in early 2022, with one main goal in mind, To provide people with the best innovative therapy tools.We believe therapeutic tools should be accessible to everyone,regardless of their socioeconomic background. That’s why we tailored high quality specialist tools, at a fraction of the cost. Our products have been intensely tested to high standards in our UK based factory.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Works perfectly with no mess and safe

Received the waterless diffuser as a present and I will be buying another it’s beautiful. The scents are amazing not too strong just perfect. The diffuser itself is a quality product that looks nice in the lounge where I relax, highly recommend

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

Never received my package and no place…

Never received my package and no place to call.

April 2, 2025
Unprompted review
Lintro logo

Reply from Lintro

Dear Jose,

Thank you for your feedback.

We’re sorry to hear that you haven’t received your package. Could you please provide your order number so we can look into this issue right away?

Additionally, our chat services are available 24 hours a day, so you can always reach out to us there for immediate support.

We appreciate your patience as we resolve this matter.

Best regards,
Amelia,
Lintro Online Team

Rated 5 out of 5 stars

Very happy customer

Items deliver very quick, water diffuser very sturdy, I purchased the box of oils at the same time and the smell is amazing, I’m definitely going to get another diffuser for my hall

February 15, 2025
Rated 5 out of 5 stars

Great product and fantastic service

Great product and fantastic service. I initially made a mistake on my order but this was easily rectified by their customer support. Delivery was quick and setting up the device as quick and simple. The house smells like a spa day now. Lots of lovely fragrances, I’ve only tried 2 and have plenty more to use. Very impressed and cheaper than other brands out there beginning with ‘N’

January 27, 2025
Rated 5 out of 5 stars

I love the product It's beautiful, very sleek. I'm very quiet not that noisy compare to other products.

I love the product
Wasn't very happy with the delivery They said I will get it delivered at nine pm but I got it at six pm
Luckily I was home for that time. It wasn't very convenient the way they said for 9 PM. Is the first time ever?I have ordered with your company. I don't think I will be reordering only because not very punctual on timing . This kind of put me off. Sorry to say that.
Kind regards.
Gina gill

January 21, 2025
Rated 3 out of 5 stars

the diffuser is excellent

the diffuser is excellent, lovely to have a room smelling of your favourite aroma.The customer service is poor they dont respond to emails which is irritating .I now havent used mine for a couple of months as it has clogged up and neither Amazon or Lintro have any in stock such a shame

November 25, 2024
Unprompted review
Lintro logo

Reply from Lintro

Dear Pippa,

Thank you for sharing your feedback with us on Trustpilot. We're delighted to hear that you enjoy the aroma of our diffuser in your space. We sincerely apologize for the delays in our customer service response times; our team has been particularly busy during the Christmas period, and we regret any inconvenience this has caused.

We also apologise for the current unavailability of the diffuser heads. We are working diligently to restock these as soon as possible and appreciate your patience. Your feedback is invaluable to us as it helps us to improve our services.

Thank you for your understanding and support.


Warm regards,
Noah
Lintro online team

Rated 4 out of 5 stars

Good but Very poor customer communication

Would have been five but their communication is very very poor. They delivered the item in two different deliveries but didn’t tell me and they didn’t respond when I asked what happened to half my purchase after the first package was delivered.

December 11, 2024
Rated 5 out of 5 stars

The process of ordering an item was…

The process of ordering an item was simple and straight forward. It was prompted too. I liked the delivery option was available and useful. This meant it was invoiced to me and the item delivered to another address. Thank you.

December 6, 2024
Rated 5 out of 5 stars

Lintro deffuser and box of oils …

I bought the lintro defuser with the wooden box of oils as a Christmas present for my mum. I already have this set and it's a brilliant little diffuser. I have a very well known very expensive one which is no way near as good as the lintro. This one has a strong throw and the light is a nice little extra. Absolutely love the lintro and hopefully so will my mum.

November 19, 2024
Rated 5 out of 5 stars

I had heard great things about Lintro

I had heard great things about Lintro, how their fragrances rivalled Neom but with much more reasonable price tags, I actually didn’t like the Neom oil I tried, so I was concerned when I placed my first order with Lintro?!

I chose relax, diffuser oil to use in my water, less oil diffuser. A little bottle fits perfectly, and the scent is a lot less strong than the Neom one I tried, which is a complete plus for me! I appreciated the free gift, which was an unexpected, nice surprise.

November 15, 2024
Rated 1 out of 5 stars

Shocking Customer Service

Happy to take money but ignore customer queries afterwards - awful first impression. Will never use again!

September 18, 2024
Lintro logo

Reply from Lintro

Dear L C,

Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and understand how it might have been frustrating for you. Please know that your satisfaction is our top priority. We appreciate your comments, as they help us identify areas to improve.

We would like to learn more about what went wrong and how we can make things right. Please feel free to contact our customer support team at support@lintro.co.uk so that we can discuss your concerns in more detail.

Thank you once again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Best regards
Liam
Lintro Online Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look