Linzi Reviews 2,115

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality and design of the products, often noting that the items look more expensive than they are. Many people appreciate the comfortable fit and the wide selection of styles available. The pricing is frequently highlighted as excellent, offering great value, and the delivery service is generally described as quick and efficient. However, some customers experienced issues with their orders and returns. A few people reported that their items broke after minimal wear or arrived with defects. There were also instances where parcels were lost or delayed, and some reviewers found the return process to be unsupportive, particularly when dealing with faulty items or international returns.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are happy with their purchases,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are very happy with their purchases,... See more

Order

Consumers find order experiences to be ambiguous. While some customers report easy ordering processes, clear... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers report quick delivery, with some... See more

Price

Clients share positive opinions on price, often finding good quality at reasonable or excellent prices. Many... See more

Based on these reviews

Rated 4 out of 5 stars

Thank you Linzi customer service have got in touch and there was a misunderstanding between being given a refund or a credit. I have now been told I will receive a refund so thank you hence I have... See more

Company replied

Rated 4 out of 5 stars

Nice nude colour, only tried on, not worn for a period of time yet, wouldn’t want to wear all day as think they’d rub my heels, not very supportive, but a lovely cute shoe.

Rated 4 out of 5 stars

My loveeeely espadrille wedges arrived sooner than expected. They are beautiful. A great price too. I have bought them for a summer wedding, go with my dress perfectly. Easier on the feet than stilett... See more

Rated 5 out of 5 stars

This was my first time buying from Linzi. Ordering was easy and delivery options clear. The boots arrived well within the delivery estimate and I was kept informed of progress. Return options look si... See more


Company details

  1. Shoe Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Swimwear Store
  5. Women's Clothing Store

Written by the company

Linzi is known for our on-trend seasonal style, as well as the classic staples for everyone, at amazing prices. Linzi has spent over 30 years designing, creating, and perfecting our shoes. Recently launching Swimwear and Bags, we have something for everyone for every occasion! Take a look our at website to view our new collections.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Happy customer

My shoes arrived quickly with no problems at all. Very pleased with my purchases and some really good prices xx

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely service and shoes

Delivery was quick .The shoes are a die for ❤️
When I needed to return and get a refund ,this was attended to swiftly. Customer service from Sophie was lovely.

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

Customer service - I’ve been waiting to get my money back…

I’ve been waiting to get my money back from a refund for weeks now, Evri (company you chose to work with) lost my parcel and now I’m
Not getting any answer from anyone either Evri or Linzi. Absolutely unprofessional.

July 24, 2025
Unprompted review
Linzi logo

Reply from Linzi

Hi,

Thank you for getting in touch.

At Linzi we always aim to provide a high level of customer care, and this includes our couriers being responsible for returning parcels promptly and correctly - so I’d like to apologise for the inconvenience this has caused.

I can see our customer care team have been responding to your email and are looking into this for you.

Thank you for your patience.

Linzi Customer Care Team.

Rated 5 out of 5 stars

Lovely sandals

Lovely sandals, third pair from Linzi. So comfortable and stylish, great value. Great service and delivery.
Have recommended to friends following several compliments. Until closer inspection you would think they are leather. I usually spend three times the price on sandals as have fussy feet. Very happy 😊

July 11, 2025
Unprompted review
Rated 3 out of 5 stars

Sandals broke straight away

Bought a pair of sandals which broke the first time after wearing. Hannah from the customer care team has been really helpful with sorting this matter and has been really responsive to emails. I did opt for a refund instead of another pair but this has been dealt with extremely easily.

July 18, 2025
Unprompted review
Linzi logo

Reply from Linzi

Hi Ashleigh,

We would like to look into this for you.

Can you please provide your full name, email address and order number so we are able to locate your order.

As soon as we have the relevant information, we will be able to investigate this for you.

Hannah, Customer Care Team

Rated 5 out of 5 stars

Great purchases - very happy

Ordered 5 pairs of shoes for an upcoming holiday. Shipping was quick and products came well packaged. Every pair was true to size and look great so I'm very happy with my order. Some were even in the sale so the price was excellent. Even the full price items were still great value for the shoe. All great quality.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant shoes and quick delivery

I was a bit nervous initially ordering from a company advertising on Facebook but happily report that the shoes arrived a couple of days later, beautiful quality, well packaged, fantastic value and will definitely be buying again from them.

July 1, 2025
Unprompted review
Rated 2 out of 5 stars

Poor return/refund

H044LD0006631434
Sent my parcel back over 10days ago,for a UK address i have never known a copy to say I have to wait 14days for the item to be recieved,then have to wait a further 3days for a refund,in all the years I ordered on line I have never known a company to take so long, plus they take another 2.99 from for refund for returned items

I won't be ordering again.

July 6, 2025
Unprompted review
Linzi logo

Reply from Linzi

Hi Donna,

Thank you for your review. We do appreciate our customers feedback whether it be negative or positive as it can help us improve and we do take your feedback on board.

Our returns policy allows the full 14 working days for the parcel to be collected, processed, and returned to our warehouse and a return to be processed.

As soon as this has been actioned an email will be sent to you with an update on your return and refund.

Regarding the £2.99 deduction, this is our return fee, which is outlined in our returns policy.

Your feedback is important, and I’ve passed your comments on to the relevant team so we can continue to improve our service.

Hannah, Linzi Customer Care Team

Rated 5 out of 5 stars

Stylish wedged sandals

I have only just discovered this company. I love the fact that they are British. Beautiful design and reasonably priced. I have just received my first pair of sandals. The quality is excellent, and they are very comfortable. Quick delivery, beautifully packed. Will be buying from
them again. Extremely happy 😊

July 12, 2025
Unprompted review
Rated 2 out of 5 stars

Don't use if you need shoes soon

Placed on order on the 19th June, but it never arrived. Confirmed with Evri that they lost my order.
Contacted Linzi to let them know and ask what the next steps were. I needed these shoes for a holiday in the middle of July.
Linzi said to allow them 72 hours to get Evri to investigate and they would get back to me. They didn't.
I emailed them after the 72 hours and they moved the goal posts and have said now that I have to wait 2 weeks for the shoes to be returned to them from Evri, which they won't be because Evri have confirmed they are lost!
Then they would refund me after that and THEN I would have to re order the shoes which would obviously mean they wouldn't arrive in time for when I need them, despite me originally ordering in plenty of time.
This was my first order and I am disappointed in the customer service, they have had my money for nearly 3 weeks now and still want me to wait another week and a half more without my money and without my shoes.
I won't be re ordering.

June 19, 2025
Unprompted review
Linzi logo

Reply from Linzi

Hi Lisa,

We would like to look into this for you.

Can you please provide your full name, email address and order number so we are able to locate your order.

As soon as we have the relevant information, we will be able to investigate this for you.

Hannah, Customer Care Team

Rated 2 out of 5 stars

Sandals arrived late

Sandals arrived too late for my holiday, despite paying for express delivery. The cost of the express delivery was refunded, but I had to go on holiday without my new sandals.

June 20, 2025
Unprompted review
Linzi logo

Reply from Linzi

Hi,

Thank you for bringing this to our attention, all customer feedback is important to Linzi.

I completely understand how frustrating it must have been to travel without the item you had purchased. I’m am pleased you received a refund the shipping cost.

We take delays like this seriously and are always working to improve our service. If there’s anything more we can do to make this right, please don’t hesitate to reach out to our customer care team directly.

Linzi Customer Care Team.

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