Lion City Air Conditioner Services Pte Ltd Reviews 

46
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I’ve had a great experience with Lion City Aircon. Abu and Rafiqul have been servicing my air conditioners, and they are always professional, punctual, and meticulous in their work. They make sure eve... See more

Company replied

Rated 4 out of 5 stars

Kudos to Nazrul and team for the excellent experience from start to finish! They are professional, polite Great quality work. Thank you so much

Company replied

Rated 5 out of 5 stars

Thank you Hermes and team to service my house aircon for past 6yrs . He is very honest , never seen such honest aircon guy in sg , other aircon company technician ask me to change my aircon parts and... See more

Company replied

Rated 5 out of 5 stars

I was introduced by my friend to try out their aircon cleaning service. And all I can say was I’m very impressed and satisfied.Their prices were affordable and their cleaning service was excellent. Ho... See more

Company replied

Company details

  1. Air Conditioning Repair Service

Written by the company

Lion City Air Conditioner Services is an aircon servicing and installation company based in Serangoon, serving all of Singapore since 2016. We have completed more than 22,000 jobs across HDB flats, condos, landed homes, shops and offices, with seven full time teams on the road handling 30+ jobs every day. Our services cover general servicing, chemical wash, chemical overhaul, gas top up, repairs and new installations for all major brands, including Mitsubishi Electric, Daikin and Panasonic. Our prices are published openly on our website, and every new aircon system in our online shop is listed with one transparent installed price. No surprises at the door, ever. What customers mention most across our 1,700+ Google reviews is how we work: teams that arrive on time, explain the problem before touching anything, and give honest advice even when that means recommending against a job we would have been paid for. Many reviews name our technicians personally, which tells you everything about the people we send to your home. We are BizSafe 3 certified, WhatsApp first for fast responses, and can often arrange same day appointments across the island. Ask us anything about your aircon at +65 8818 5781 and you will get a straight answer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

46 reviews

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4.3

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(46)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

I highly recommend Nasrul for his…

I highly recommend Nasrul for his spectacular job in assisting my aged parents repair the aircon. He’s meticulous in doing the job that my parents are elated with his service. He scheduled his appointments and prioritise my parents especially since he found out that my mum is a kidney patient in her last stage n really needs the aircon to be cooling. Thank you from the bottom of my heart Nasrul for making my parents room cooler n making them comfortable. Ur truly god sent!

November 2, 2024
Unprompted review
Lion City Air Conditioner Services Pte Ltd logo

Reply from Lion City Air Conditioner Services Pte Ltd

Thank you for your heartfelt review! We are thrilled to hear that Nasrul provided exceptional service in assisting your aged parents with their air conditioning repair. His meticulous approach and dedication to prioritizing their needs, especially considering your mother's health situation, truly exemplify our commitment to customer care. We appreciate your kind words and are so glad that we could help make your parents' environment more comfortable. Nasrul is indeed a valuable member of our team, and we will share your feedback with him.

Rated 5 out of 5 stars

Honest and reliable

I was introduced by my friend to try out their aircon cleaning service. And all I can say was I’m very impressed and satisfied.Their prices were affordable and their cleaning service was excellent. Hossain was honest as I had 6 aircon units which 2 of it hardly on and he told me actually it’s quite clean and no need to service it. He explain very detailed how and what they do . Very patient and knowledgeable people. I would highly recommend their services to my friends and family. Thumb up 👍🏻

June 22, 2024
Unprompted review
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Reply from Lion City Air Conditioner Services Pte Ltd

Thank you for the kind words and we'll do our best to maintain this level of service for all our custumers.

Rated 1 out of 5 stars

Very shocked to see positive reviews

Very shocked to see positive reviews. This company have no idea how to run a business. They are late, never show up to appointments, when they do they do not have the correct tools. They are diabolical and that is diplomatic.

Avoid at all costs.

March 4, 2024
Unprompted review
Lion City Air Conditioner Services Pte Ltd logo

Reply from Lion City Air Conditioner Services Pte Ltd

It's a shame you feel that way because we've been servicing the aircons in that house for 1-2 years and you never had any complains. On the other hand you did delay our payments 3-4 months everytime so this round we gave you a taste of your own medicine. Let you wait for the aircon to be repaired. That way you'd understand what it feels like. Karma is b isn't it?

Rated 5 out of 5 stars

He is the best aircon Man U can trust…

He is the best aircon Man U can trust in Singapore . Trust worthy , never cheat or upsell client . I always use him . Thumbs up

October 27, 2023
Unprompted review
Lion City Air Conditioner Services Pte Ltd logo

Reply from Lion City Air Conditioner Services Pte Ltd

Thank you for your kind words! We're thrilled to hear you find our air conditioning services trustworthy and reliable. Your continued support means a lot to us. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

The best I have found

I’ve been in Singapore 14 years and For the last 6 or 7 years I’ve been using Lion City.
I had used a few different firms in the past and had not found a firm that offered a service level like these guys.
They clean properly, even with a tooth brush! Are reliable, have even explained to the land lord about issues with some of the units before.
Never had an issue with these guys.
Highly recommend them!

August 14, 2023
Unprompted review
Lion City Air Conditioner Services Pte Ltd logo

Reply from Lion City Air Conditioner Services Pte Ltd

Thank you for your glowing review! We’re thrilled to hear that after 14 years in Singapore, you've found Lion City to be the best service provider. Our team takes pride in their meticulous cleaning, even using a toothbrush when necessary. It's wonderful to know that our reliability and communication with landlords have made a positive impact on your experience. Your recommendation means a lot to us, and we look forward to continuing to serve you with excellence in the future!

Rated 5 out of 5 stars

The best Aircon Company in…

The best Aircon Company in Singapore.Hermes is always very helpful. 100 % recommended

August 26, 2023
Unprompted review
Lion City Air Conditioner Services Pte Ltd logo

Reply from Lion City Air Conditioner Services Pte Ltd

Thank you for your kind words and recommendation! We’re thrilled to hear that you find Hermes helpful. Your support motivates us to continue providing the best air conditioning services in Singapore. We look forward to serving you again!

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