British&Irish Lions Reviews 10

Don't mess with tradition the red is WRONG!!!! Some one compared shirt design with your Nan's curtains and they're absolutely correct. It looks nothing like the 4 nations emblems entwined its awful sack the designer!!! . And to top it off a flimsy stick on Canterbury and Lions badges its an insult to paying customers and the Lions players at least the classic shirt has sewn in logos!!! . Shame on Canterbury!!! Previous Lions shirts have been great it must be said.

Very poor website, customer service and no added benefits from their membership. Issues with accessing tickets, receiving welcome pack and their 'customer support' is awful.

Ordered polo shirt December 3rd. Still hasn’t arrived. No reply to my emails other than an automatic reply asking me to keep tracking. Have ignored all requests for a refund. Woeful! Would not recommend ordering from this company.

Buyer Beware - given the name of this company and the prices had expectations that we would receive a quality product. Ordered a Lions Shirt 2XL - what arrived was much smaller (like Asian sizing?)awful cheap quality material and poor quality embroidery.

The name of this company leads one to believe it is an official site. Please go elsewhere and don’t waste your money.

I have only left a star to enable me to leave a review. Shocking company, terrible experience and customer service. First my order did not arrive then when allegedly it was 'lost ' in transit after much chasing a replacement was sent. I was shocked when this arrived as cheap polyester/cotton mix and worst of all cheap iron on logo! After much wrangling I have now returned and am still waiting for my refund. This was ordered at the end of March! Whatever you do do not buy from this company you will regret it.

Over 2 weeks since order and still no delivery, even though tracker has stated on route for last week. Do not answer phone or respond to emails.

Shocking, shocking and shocking, a company that has no morals, is bankrupt of customer service and excels at destroying worldwide brands. Ordered British & Irish Lions merchandise in November, experience now screams at me not to ever do business with this US based cowboy outfit and I would urge anyone who values their sanity to avoid!, Unanswered emails, no alternative ways to address so have now set out on a mission to inflict as much reputational damage as I can on Fanatics through my contacts with the rugby community. Given the reviews I have seen on Trustpilot my real surprise is that the British and Irish Lions have done nothing to address, I will never buy another item and would urge others to do the same!

Dreadful utterly dreadful! Zero communication, zero customer service. Use Canterbury, The Rugbystore or even Sports Direct before using this outfit!

This website claims to be the official Lions Rugby store. However, the service is appalling and returns/refunds a nightmare.
They do not respond to emails, except for the initial auto response, and the telephone number quoted for customer service appears to be out of service.
Shop somewhere else.

I would like to take this opportunity to review my shopping experience and voice my displeasure at a catalogue of errors and faults with your service.

Having made an order on the 4th of May, i was informed that the item would be dispatched within 2 working days. Upon waiting a week for the delivery and receiving no tracking number to follow my orders progress, i took it upon myself to email your customer service department to investigate.

Following a 2 day wait for a response, i was informed that the item was out of stock (even though funds had already been withdrawn from my account) and informed of my options. Believing a direct line of contact now being made, i replied voicing my concerns yet wishing to continue with the purchase if a rough timescale and clarity regarding the matter could be provided. At this moment in time, i have yet to receive a reply.

I therefore decided to phone your customer service department, only to be informed that lines were busy and to leave my details and a employee once free would call me back. Having waited another 2-3 hours i called back again.

This time i managed to speak to a member of staff finally. Unfortunately, they were unable to provide any valid reasons for this debacle, offer any insight as to potential replenishment of stock, offer any discount, free delivery or minimal gift as an act of goodwill in the meantime for order to arrive.

Being frank, minimal sincerity regarding problems i have encountered.

Therefore, having zero alternative and being quite honest any intention to hand over my hard earned money to a company which has minimal concerns for its customers and there shopping experience, i requested a refund.

To make matters worse my baby nephew has to wait for a christening present due to your ineptitude.

The British Lions name should not be associated with such woeful regard for its loyal supporters.