lippu.fi Reviews 

Worse website ever ! I spent the whole day trying to purchase tickets for the 2027 Figure skating Championship and was not able to in the end. It had NEVER happened before on any website.
And I called customer service 20 times, it chats in Finnish for 30 seconds and hangs up on you !
Shame on Finland for such a lousy website …

DO NOT PURCHASE tickets insurance. It won't be covered!

Bought 4 tickets to an event in Turku and the only option to get it is by downloading an app, there is not PDF download option when purchasing tickets through their website. Sent them a message telling them i wish a pdf file of my tickets and they said it costs 15e to do that. What a joke.

Try to avoid lippu.fi and boycott events using them if possible.

- You have to pay extra to get a normal PDF ticket
- You can install their app to avoid extra fees, but it doesn't always login, so you cant enter the event
- Impossible to get a hold of customer service

I tried to purchase a ticket for a show at TTT (Tampere), but the website only offered company benefit payment options like Smartum or Epassi, with no option to pay by card or other standard methods. Whether this is a technical bug or a poor backend setup, it was a complete waste of my time. This is a major red flag for both the management and the web developers.

I will always leave 1 star to a sevice that forces me to pay 1€ to download a PDF. Also, the desktop site won't let me buy. Also it requires a RIDICULOUSLY long and complex password, way beyond sanity. Hard to believe I'd rather use ticketmaster.

I bought tickets for an event in Tempere after carefully checking that the tickets could be resold if necessary. Since I now can't make the event, I tried to resell my tickets, only to be told that customers from the US can't resell tickets since they only support using IBAN bank account numbers, which are not used in the US.

Scam - no other word applies. I bought ColdPlay tickets through StubHub (another scam) and StubHub told me the day before the concert that it was lippu.fi that had my tickets and that I had to get them from them. I used the lippu app to set up an account with them to get my tickets but my login never worked. I tried to reset my password with lippu and it said my email was not set up with them (that was also my login name with them). I tried setting up my account with Lippu again with the same results. So we ended up never getting the tickets that we paid StubHub for. A rip off scheme between these two dishonest scam companies.

Have spent several hours trying to get Coldplay tickets for next year. Across 4 different showtimes. This last opportunity - the system woudl not even let me in to try. Previously when in (and I'll add that I was logged in and waiting well before the opening time for sales) - tried so many times to grab tickets and even though it woudl show many available - the message was always - not available. Runnish system. I'd rather queue in line physically and buy the blasted things. You should be ashamed of your system. It sucks!

4 hours trying to buy Coldplay tickets with random errors around "Virtual queue". Not sure why artists allow such a bad fan experience.

I was in to the system 09 sharp with campaign code. Your system just does not work. Please test and rework your platform.

Using nearly monopoly status to f*** customers.
Printing regular tickets when other countries provide tour specific tickets with prints of the artist and tour.
No customer service besides expensive phone line where queuing is mandatory.
If possible, buy tickets from another Eventim subsidiary.

This is most probably the worst none existing customer service I have ever experienced! We (unfortunately) bought tickets for the Ed Sheeran concert in Helsinki that was cancelled and are still waiting for a refund of approx. €200!
Lippu.fi do not;
- reply to messages
- answer calls
And there app is in Finnish!
Simply do NOT buy tickets from this company!

I have requested a refund from them because I couldn't attend the concert. I filled in the form one month before the due date. I haven't received neither my money back nor any response whatsoever. Now it's 10 months since I my request. They don't answer Facebook messages and emails.
Don't use their services.