Dr Ramjumdar put me at ease immediately. She made me feel relaxed. I told her the reason for my visit and she asked appropriate questions. We had a good conversation and she made plans to email my sur... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dr. Steven Millington was great. He explained my case in a clear, not rushed manner, giving me confidence and relief regarding my knee situation. Gave me great comfort that everything was going to be... See more
Company replied
Mr. Matay Arsan is an exemplar medical professional. He explained my procedure clearly, explaining all the specialist terms but without being patronising. He did not speak too quickly, pausing from ti... See more
Company replied
I used to live in London and now i am living in Paris. Dr. Bora was my fertility doctor before and I trust her so much! So this time back to London I booked her consulting with LIPS healthcare. It was... See more
Company details
Written by the company
At LIPS Healthcare, we believe that health is the essence of life. That’s why we are dedicated to delivering premium, comprehensive healthcare with exceptional, seamless, and patient-centred services, ensuring you feel healthier, and stronger every day. Founded in 2016, LIPS Healthcare has grown into the UK’s largest private multispecialty group, bringing together over 100 renowned leading doctors and consultants across more than 24 specialties, committed to guiding you through every step of your healthcare journey, without the wait. LIPS Healthcare Your Health Partner Ensuring You Feel Healthier & Stronger Every Day
Contact info
Battersea Power Station ,Turbine Hall B, Level 1, SW11 8DD, London, United Kingdom
- 02071646114
- info@lips.org.uk
- lips.org.uk
4.5
Excellent
651 reviews
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A lovely calming environment
Lovely, welcoming, very modern and very new reception area that smells delightful. Tea and coffee are available while you want. The treatment rooms are also very new and impeccably clean.
September 25, 2025
Unprompted review
Reply from LIPS Healthcare
Thank you for your kind words! On behalf of the LIPS Healthcare team, we’re delighted to hear that you enjoyed the welcoming atmosphere, modern facilities, and comfort of our reception and treatment areas. We’re so pleased your experience was a positive one.
Very unprofessional
Very unprofessional. Initial consultation was cancelled twice, the second cancellation after checking in, whilst I was waiting to be seen. The reception at the hospital had not been told and the secretary was unreachable and unapologetic. Fuming!
September 25, 2025
Unprompted review
Reply from LIPS Healthcare
We are truly sorry to hear about your experience and the frustration caused by the repeated cancellations of your consultation. On behalf of the LIPS Healthcare team, please accept our sincere apologies for the lack of communication and for the inconvenience you faced while waiting to be seen.
Your concerns are very important to us, and we understand how upsetting it must have been not to receive the level of professionalism and support you should rightly expect. If you would like us to look into this matter further, please email us at complaints@lips.org.uk
, and we will ensure it is reviewed by our complaints team.
Thank you for bringing this to our attention — we appreciate your feedback and will take steps to prevent this from happening again.
Superb experience
I was quickly seen by my dermatologist when I arrived. The area was clean and I was shown around the waiting area by the receptionist and was offered water/tea/coffee allowing me to feel settled in quickly.
September 9, 2025
Unprompted review
Reply from LIPS Healthcare
Thank you for sharing your experience! On behalf of the LIPS Healthcare team, we’re delighted to hear that you were promptly seen by your dermatologist and made to feel comfortable by our team. We’re glad the environment and service helped you feel settled quickly.
Great experience from start to finish
Great experience from start to finish. Incredibly helpful and attentive staff
September 15, 2025
Unprompted review
Reply from LIPS Healthcare
Thank you for sharing your kind feedback! On behalf of the LIPS Healthcare team, we’re so pleased to hear you had such a great experience from start to finish. We’re delighted our staff were able to support you and make your visit a positive one.
Great Private Healthcare company
LIPS have been great throughout my care, keeping me up to date and in contact with the lead clinicians and specialists. They are super easy to deal with and very patient focused in everything they do.
September 17, 2025
Unprompted review
Reply from LIPS Healthcare
Thank you so much for sharing your feedback! On behalf of the LIPS Healthcare team, we’re so pleased to hear that you felt supported and well-informed throughout your care. Our team works hard to keep everything patient-focused, and it’s wonderful to know this has been reflected in your experience. We truly appreciate your kind words.
It's a very neat facility
It's a very neat facility, they don't keep you waiting , staff are so professional and polite
September 9, 2025
Reply from LIPS Healthcare
Thank you for your kind words! On behalf of the LIPS Healthcare team, we’re delighted to hear that you had a smooth experience and found our staff professional and polite. We truly appreciate your feedback and look forward to welcoming you again.
Everything was fine apart from long delay.
There was a very long delay. It would have been ideal to have been updated. Everything else was fine.
September 15, 2025
Reply from LIPS Healthcare
Thank you for sharing your feedback. On behalf of the LIPS Healthcare team, we’re sorry to hear about the delay and understand how important timely updates are. We truly appreciate your patience and are glad to know that everything else with your visit went well. Your comments will help us improve our communication, and we hope to welcome you again in the future.
Good communication and good appointment with options presented
Good appointment session, options presented and explained well. Follow up initial treatment was quick
September 10, 2025
Reply from LIPS Healthcare
Thank you for your feedback! On behalf of the LIPS Healthcare team, we’re so pleased to hear that your appointment was clear, informative, and followed up promptly. We’re delighted you had a positive experience and look forward to supporting you again.
Poor experience
I had a poor experience with Dr Polychronis Pavlidis's team, unfortunately, as there was a lack of communication, follow ups, and I ended up chasing my results and help for month and a half... And I still do.
January 1, 2025
Unprompted review
Reply from LIPS Healthcare
We are truly sorry to hear about your experience with Dr. Polychronis Pavlidis’s team. We completely understand how frustrating it must have been for you to wait so long and to have to follow up repeatedly for your results. Please accept our sincere apologies for the lack of communication and the inconvenience this has caused you.
We take feedback like yours very seriously, and we would like to look into this matter further to ensure it is resolved properly and does not happen again. As we cannot discuss personal medical details on this platform, we kindly invite you to contact us directly at complaints@lips.org.uk
with your details. Our Complaints Team will then review your case and provide you with the appropriate support and next steps.
Thank you for bringing this to our attention, and for your patience. We genuinely value your feedback and the opportunity to make things right.
Reply from LIPS Healthcare
We’re so glad to hear about your positive experience! On behalf of LIPS Healthcare team, thank you for your kind feedback. It’s always a pleasure to support our patients, and we wish you all the best.
The staff are very kind
The staff are very kind, the place is beautiful, and the doctors are professional
August 15, 2025
Reply from LIPS Healthcare
We’re so glad to hear about your positive experience! On behalf of LIPS Healthcare team, thank you for your kind feedback. It’s always a pleasure to support our patients, and we wish you all the best.
We had a great experience and very…
We had a great experience and very satisfying chek with doc .
August 19, 2025
Reply from LIPS Healthcare
Thank you so much for your wonderful feedback! On behalf of LIPS Healthcare team, we’re thrilled to hear about your positive experience. Wishing you all the very best in your journey to better health!
Reply from LIPS Healthcare
On behalf of LIPS Healthcare team, thank you for sharing your experience! We’re so pleased to know that your visit was a positive one. Your kind words mean a lot to us, and we wish you continued health and happiness
Overall efficiency excellent
Speed efficiency. Staff were kind and helpful. Follow up information was good. Polite and professional staff.
August 4, 2025
Reply from LIPS Healthcare
Thank you for your lovely feedback! On behalf of LIPS Healthcare team, we’re delighted to know that your experience was a positive one. Your kind words are truly appreciated, and we wish you the best moving forward
Good experience with Dr Muglu
So far my experience with Dr Muglu has been good. He took his time to explain the issues that I had and went through the best options for me.
He is a Dr who has a lot of knowledge and experience and I am looking to have him do my operation.
I’m glad I chose the correct Dr to help me.
August 7, 2025
Unprompted review
Reply from LIPS Healthcare
Thank you so much for your wonderful feedback! On behalf of LIPS Healthcare team, we’re thrilled to hear about your positive experience. Wishing you all the very best in your journey to better health!
Dr Bhatti was very patient and detailed…
Dr Bhatti was very patient and detailed in his explanations and this has enabled me make informed decisions.
August 1, 2025
Reply from LIPS Healthcare
On behalf of LIPS Healthcare team, thank you for sharing your experience! We’re so pleased to know that your visit was a positive one. Your kind words mean a lot to us, and we wish you continued health and happiness.
The most grateful customer !
Daniella is the kindest, the most wonderful and the most knowledgeable person I ever met. The support and guidance she provides each time I visit, it is absolutely outstanding!
Thank you so much Daniella !!! God bless you!
July 21, 2025
Reply from LIPS Healthcare
We’re so glad to hear about your positive experience! On behalf of LIPS Healthcare team, thank you for your kind feedback. It’s always a pleasure to support our patients, and we wish you all the best
Reply from LIPS Healthcare
We’re so glad to hear about your positive experience! On behalf of LIPS Healthcare team, thank you for your kind feedback. It’s always a pleasure to support our patients, and we wish you all the best.
We would like to thank Daniela for her…
We would like to thank Daniela for her help and support in choosing the right vitamins and minerals.
July 20, 2025
Reply from LIPS Healthcare
Thank you so much for your wonderful feedback! On behalf of LIPS Healthcare team, we’re thrilled to hear about your positive experience. Wishing you all the very best in your journey to better health!
"I want to extend my heartfelt thanks…
"I want to extend my heartfelt thanks to the staff at Lips Pharmacy for their exceptional service. They listened to my urgent needs with great attention and processed my prescription promptly. Their professionalism and care made all the difference during a stressful time. Truly commendable!"
July 15, 2025
Reply from LIPS Healthcare
On behalf of LIPS Healthcare team, thank you for sharing your experience! We’re so pleased to know that your visit was a positive one. Your kind words mean a lot to us, and we wish you continued health and happiness
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