Dr Ramjumdar put me at ease immediately. She made me feel relaxed. I told her the reason for my visit and she asked appropriate questions. We had a good conversation and she made plans to email my sur... See more
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Review summary
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Reviews shaping this summary
Dr. Steven Millington was great. He explained my case in a clear, not rushed manner, giving me confidence and relief regarding my knee situation. Gave me great comfort that everything was going to be... See more
Company replied
Mr. Matay Arsan is an exemplar medical professional. He explained my procedure clearly, explaining all the specialist terms but without being patronising. He did not speak too quickly, pausing from ti... See more
Company replied
I used to live in London and now i am living in Paris. Dr. Bora was my fertility doctor before and I trust her so much! So this time back to London I booked her consulting with LIPS healthcare. It was... See more
Company details
Written by the company
At LIPS Healthcare, we believe that health is the essence of life. That’s why we are dedicated to delivering premium, comprehensive healthcare with exceptional, seamless, and patient-centred services, ensuring you feel healthier, and stronger every day. Founded in 2016, LIPS Healthcare has grown into the UK’s largest private multispecialty group, bringing together over 100 renowned leading doctors and consultants across more than 24 specialties, committed to guiding you through every step of your healthcare journey, without the wait. LIPS Healthcare Your Health Partner Ensuring You Feel Healthier & Stronger Every Day
Contact info
Battersea Power Station ,Turbine Hall B, Level 1, SW11 8DD, London, United Kingdom
- 02071646114
- info@lips.org.uk
- lips.org.uk
4.5
Excellent
651 reviews
Replied to 76% of negative reviews
Typically replies within 1 week
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Uncaring and Incompetent
I'm afraid I've had a very poor experience with this organisation. The consultant I saw was OK, and adequately explored the issue I'd come to see him about. However, I had a series of poor experiences with the wider organisation and back-office team including mishandling of personal data, a very mercenary approach to dealing with problems (oh, we've messed up a prescription and you want it re-issued? That'll be another £50...) and an uncaring and unresponsive approach to patient satisfaction and wellbeing.
Might be OK if you want to go private for a specific, discrete issue but not likely to be a good experience if you have complex or long term medical needs.
April 1, 2024
Unprompted review
Reply from LIPS Healthcare
Dear Mr Williams,
We sincerely apologise for the negative experience you had with our organization. We are deeply concerned to hear about the issues you faced, including the mishandling of personal data and the additional charges for re-issuing prescriptions. This is not in keeping with the high standards we strive to maintain.
We take your feedback seriously and will be investigating these matters thoroughly. Please be assured that we are committed to improving our services and ensuring that all patients receive the exceptional care and support they deserve.
We treat thousands of patients and pride ourselves on offering outstanding service. We are sorry that your experience did not reflect this, and we hope to have the opportunity to make things right.
Thank you for bringing these concerns to our attention as it allows us to improve our service. Our Patient Experience Lead will be in touch and we will be grateful if you could share with her further details to form part of our investigation.
Kind Regards
LIPS Healthcare Patient Experience Team
Dr Matay Arsan is an excellent…
Dr Matay Arsan is an excellent consultant. Makes you feel like a priority and explains all procedures patiently and clearly. Highly recommend.
May 21, 2024
Unprompted review
Very proffessional and kind aproach
Very proffessional and kind aproach. we had a clear understanding of what our situation is and what needs to be done.
May 7, 2024
Unprompted review
Reply from LIPS Healthcare
We are glad to hear that you had a very professional and kind approach from the team, and that you gained a clear understanding of your situation and the necessary steps forward. Clear communication and a compassionate approach are key components of quality care.
Free of pain in no time at all!
Dr Arsan is not just a highly experienced consultant, he is also kind and generous with his time.
I was in acute pain and had some imminent travel plans but he ‘did the impossible’ and had me treated in no time at all.
Monica, his assistant, is a true star, corresponding was super easy and fast.
Can’t thank Mr Arsan and his team enough, definitely an extra bunch of Stars from me!
Gaby :)
March 20, 2024
Unprompted review
Reply from LIPS Healthcare
It's wonderful to hear about your positive experience with Dr. Arsan and Monica.
Their combination of expertise, kindness, and efficiency made a significant difference in your care, especially during a challenging time. Being treated promptly and with compassion can greatly alleviate stress and discomfort for patients, and it's clear that Dr. Arsan and his team went above and beyond to ensure your well-being.
Thank you for sharing your experience and for recognizing their exceptional care with "an extra bunch of Stars."
I had a wonderful consultation with dr
I had a wonderful consultation with dr. Arsan, who is extremely professional and meticulous in his approach. He suggested the best treatment for my problems and above all he reassured me on the success of the latter
I highly recommend this doctor for his expertise and human approach
T. Tolson
March 12, 2024
Unprompted review
Reply from LIPS Healthcare
It's fantastic to hear about your positive experience with Dr. Arsan.
Being professional, meticulous, and reassuring are crucial qualities for a healthcare provider, and it's great to know that Dr. Arsan exemplified these traits during your consultation. Recommending a doctor based on their expertise and human approach speaks volumes about the quality of care they provide.
Thank you for sharing your recommendation
Reply from LIPS Healthcare
Thank you for your feedback!
It's great to hear that you found the service professional.
We hope you have a wonderful day!
I saw Dr Parmar today for a very large…
I saw Dr Parmar today for a very large ganglion cyst procedure. He was very professional, punctual and caring with a great bedside manner. He carried out a thorough assessment and the procedure painlessly. I am thrilled! Thank you very much.
February 19, 2024
Unprompted review
Reply from LIPS Healthcare
Thank you for sharing your positive experience with Mr. Parmar.
It's wonderful to hear that he provided professional, punctual, and caring service, with a great bedside manner during your procedure for a large ganglion cyst. His thorough assessment and ability to carry out the procedure painlessly are truly commendable. We're delighted that you're thrilled with the outcome.
Everything from walking in te door was…
Everything from walking in te door was first class. All the staff were attentive and friendly and I was looked after very well
January 30, 2024
Unprompted review
Reply from LIPS Healthcare
Thank you for sharing your experience!
I'm glad to hear that your visit was a positive one and that you received excellent care from the moment you walked in. It's great to know that the staff were attentive, friendly, and provided you with exceptional care throughout your time there
Your feedback is valued, and We hope you have a wonderful day!
Best physiotherapist in London!
Best physiotherapist ever, walking because of her services, her name Caroline Murphy.
December 6, 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for sharing your feedback!
I'm delighted to hear about your positive experience with Caroline Murphy. It's clear that her expertise and dedication have played a crucial role in your recovery, and I'm thrilled to hear that you're now able to walk because of her services. Caroline Murphy's commitment to her patients is truly commendable, and I'm sure she will be pleased to know about the impact she has had on your life.
Excellent personalised care
Excellent personalised care including liaison with Consultant . Caroline Murphy (Physiotherapist) was knowledgeable and kind and answered queries in between sessions . Most sessions at home but when required helped to negotiate stairs and the outside I can highly recommend .
September 1, 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for sharing your positive experience!
It's wonderful to hear about the support from Caroline Murphy, your physiotherapist. Having someone knowledgeable and kind can make a significant difference in the recovery process. It's great that she was able to answer your queries and provide support both during sessions and in between, and we are glad to hear that you can highly recommend her services.
Easy to get an appointment
Easy to get an appointment, doctor ran on time and was very kind.
January 22, 2024
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to share your feedback!
glad to hear that you had a positive experience with scheduling an appointment and meeting with the doctor.
Your feedback is valued, and We hope you have a wonderful day!
I want to express my immense gratitude…
I want to express my immense gratitude to Mr. Thomas White for guiding me meticulously through every stage of my total hip replacement. Looking back on the two months post-surgery, I'm thrilled to share that I am now pain-free, enjoying unrestricted walking, and observing remarkable progress in the healing process. Before the surgery, I had severe mobility limitations and constant pain, which impacted in a huge way my daily life, my confidence, my mood and my sex life. Making the decision, at the age of 44, to undergo such a significant operation was a formidable challenge. Mr. White's professionalism and extensive experience inspired a profound sense of confidence in me. I wouldn't consider entrusting this operation to anyone else. After the surgery we reviewed the X-ray images and I have to admit what Mr. White performed was a perfect alignment of the new hip, absolutely remarkable! Mr. White, I appreciate you for restoring my life.
December 22, 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for sharing your positive experience!
It's wonderful to hear about your positive experience with Mr. Thomas White and the successful outcome of your total hip replacement surgery. It's clear that his expertise, professionalism, and meticulous care played a significant role in your recovery and restored quality of life. It's not easy to make the decision to undergo major surgery, especially at a relatively young age, but it's heartening to know that you feel confident in your choice of surgeon and are now pain-free and enjoying improved mobility.
Thank you for sharing your gratitude, and we wish you continued health and wellness in the future
Fantastic care whilst in hospital
November 2, 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to share your feedback!
We are glad to hear that you received fantastic care while in the hospital. Quality care is crucial for ensuring a positive experience and successful recovery.
We hope you have a wonderful day!
Mr Matay Arsan
Mr Matay Arsan has all the qualities you could want from your surgeon. He operated on my hand and I was very pleased with the results. He also has a reassuring and pleasant manner. Recommended.
August 4, 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to share your feedback!
It's fantastic to hear that you had a positive experience with Mr. Matay Arsan as your surgeon. Having confidence in your surgeon's abilities and feeling reassured by their manner can make a significant difference in the overall experience and outcome of the procedure.
Thank you for sharing your recommendation, and I'm glad to hear that you were pleased with the results of your hand surgery.
Hip replacement
Mr Punwar and his team were very helpful. He always took the time to explain everything thoroughly and the team were on hand to answer any questions .This was particularly important since I have anxiety and was extremely apprehensive.
November 1, 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for sharing your experience!
It's wonderful to hear that Mr. Punwar and his team were able to provide you with the support and reassurance you needed, especially considering your anxiety and apprehension. Clear communication and attentive care can make a significant difference in helping patients feel more comfortable and confident throughout their treatment journey. and we are glad to hear that you felt well-supported by the team.
Your feedback is valued, and We hope you have a wonderful day!
Mr Punwar has been an a fantastic Surgeon
Mr Punwar has been very knowledgable and informative about the process of recovery, different options and has allowed me as a patient to dictate the best course of action to suit my lifestyle.
My whole care from the first consultation through to post operation has been first class and I would highly recommend Mr Punwar as a surgeon.
December 7, 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for sharing your experience!
It's fantastic to hear that you've had such a positive experience with Mr. Punwar. Having a surgeon who is knowledgeable, informative, and attentive to your needs can make a significant difference in your recovery journey. and I'm glad to hear that you received first-class care throughout the entire process.
Wishing you continued success in your recovery!
Full hip replacement
Full hip replacement, very efficient and a good experience throughout .
November 7, 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to share your feedback!
It's wonderful to hear that you had a positive experience with your full hip replacement surgery. Efficiency and a good overall experience are key factors in ensuring successful outcomes for patients undergoing such procedures.
Wishing you a smooth and speedy recovery!
Mr Punwar explained everything clearly…
Mr Punwar explained everything clearly and gave me all possible outcomes of the surgery
September 26, 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to share your feedback!
It's great to hear that Mr. Punwar provided you with clear explanations and discussed all possible outcomes of the surgery with you. Clear communication and understanding of potential outcomes are essential for patients to make informed decisions about their care.
Your feedback is valued, and We hope you have a wonderful day!
Hip operation done by Mr Punwar.
Mr Punwar had done my hip operation in September.The operation went very well and I stayed for 4 nights instead of 2 nights. I went to see him after 6 weeks of my operation. He said my wound healed very well. I’m able to walk an drive now. Thanks for the good job done by Mr Punwar. Regards Mrs Leong.
September 14, 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for sharing your positive experience!
It's fantastic to hear that your hip operation with Mr. Punwar went well and that your wound healed nicely. Being able to walk and drive again is a significant milestone in your recovery journey.
Wishing you continued progress and good health
Thank-you
The care and attention I received was always cheerful and reassuring. I am enormously grateful to have had my surgery in Blackheath Hospital. I have only one cavil, and that relates to very early morning interruptions for blood pressure checks, ( overnight staff completing their tasks), bright light turned on, just at the point when deep sleep was at last being enjoyed.
November 9, 2023
Unprompted review
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