Extremely disappointed!
Visiting Manchester and staying with friends who order regularly from here. Order was phoned through at 21.28. Our order arrived, I had been given a Shish kebab lamb instead of a Shish kebab chicken. They refused to accept the mistake, despite them being on hands free when the order was placed. Her daughter was collecting it on our behalf. She phoned back to complain and they would not admit their mistake. Everyone was eating their food so she ordered again what had been ordered the 1st time, Shish kebab chicken with NO onions, and with garlic mayo. SHE WAS CHARGED A SECOND TIME. Waites for the driver to return to then deliver. It arrived and had no garlic mayo and more than half the salad was onion. It tasted of onion and without sauce is not edible. Three adults ate this evening, I’ve not had food as the order was twice wrong. Also been charged twice, £8 each time. £16 spent, no food and they refused to refund. Asking if we wanted to order again at 23.14. Photos taken which are time stamped to prove food orders are wrong and NOT eaten! I did not want to eat near midnight by the time the order would be made up and delivered; so declined as they would have charged us a third time. No apology, no refund, I say place your ordered elsewhere so you’re not out of pocket. Will not have a piece of toast as it 23.37. Very disappointed and far from impressed with Liptes as my friend has used them for years.
Pic 1 Lamb. Pic 2 & 3 Shish kebab chicken NO onions and with garlic mayo. Clearly you can see tthere is nearly a WHOLE onion on the order! Guys get your act together. Shoddy customer relations, staff unable to make a decision and need to wait for the manager to be at the shop.