liquidation.store Reviews 886

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 553 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are consistently happy with the products, finding them to be of good value and quality, often containing full-sized items from well-known brands. People frequently praise the variety and the excellent prices, noting that they save a lot of money compared to buying items individually. The ordering process is generally described as easy and the delivery quick, making the overall experience very positive for many. However, some customers were dissatisfied with the quality of certain items, particularly in mystery boxes, finding them to be cheap or not useful. There were instances where the contents did not match the advertised value or were unsuitable for their needs, leading to disappointment.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality and accurate descriptions of... See more

Quality

People report ambiguous experiences with quality, with many customers praising the high quality of products,... See more

Order

Reviewers mention positive feedback about order experiences, with many customers frequently ordering and... See more

Value for money

Customers consistently note positive experiences with value for money, often finding excellent bargains and... See more

Price

Clients share positive opinions on price, frequently praising the good and amazing prices for quality goods... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have ordered about 4 or 5 times now. Initially my first 2 orders had a few teething issues but the seller was quick to respond and resolved. After that all other orders as expected and quick del... See more

Rated 5 out of 5 stars

I ordered a beauty mystery box, was packed with full size products; included skin care products, hair products, nail polishes, make up, creams, balms, perfume sticks, essential oil, body wash. All g... See more

Rated 5 out of 5 stars

This is a fantastic business with amazing products and varied reasonably priced stock. The fact there are only two people behind its success is amazing, as anytime I’ve bought anything it arrives quic... See more

Rated 5 out of 5 stars

I scored a mystery box filled with a quirky mix: baby grows, dog toys, colorful lip balm (for those “crap nipples” moments), headphones, makeup, birthday balloons, and decorations—some treasures,... See more


Company details

  1. Online Marketplace

Written by the company

online marketplace for excess and liquidation stock. Food & Drink. Household. Health & Beauty


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

886 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing value!

Amazing value!
I bought two mystery boxes. The beauty one and hair care. Both were brilliant value. I had my daughter and granddaughters with me when they arrived. All had lots of fun in unpacking and choosing favourites. I will have to get one for myself next time. Guilt free treats saved lovely things from being wasted .

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

I actually feel that one star is too…

I actually feel that one star is too much! I ordered and paid and after almost 3 weeks, still not received it. Keep being told it’s with Royal Mail and 48 hour tracked.
Avoid at all costs…. As always, if it looks too good to be true, it is!!

February 26, 2026
Unprompted review
liquidation.store logo

Reply from liquidation.store

Hi Nichol - as per our communication via email and instant chat, I have sent your parcel twice (and my expense) only for Royal Mail to have lost it twice before it was scanned into their local hub. I have provided tracking information both times. I offered to send it for a third time, again, at my expense. Given this situation, I’m not sure how you’d want me to handle this. A one star review is more apt for Royal Mail rather than me, who’s been working hard to get this situation rectified.

Rated 5 out of 5 stars

Definitely recommend

I have bought several things from this company and have not been disappointed when receiving my orders. They are delivered promptly and well packed, and I can definitely recommend buying from them.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great buy!

Good product at a great price.
Swiftly delivered and packed well.
Would defo buy again and also recommend this company.

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a mystery Amazon box which says…

Ordered a mystery Amazon box which says RRP £100 minimum. Most of it was tat that would be in a £1 store . Nothing branded, mostly all damaged packaging. Most items not even resealable like cocktail sticks, toothbrush and lightbulbs. Absolute waste of money and very disappointing. Wouldn’t recommend

February 25, 2026
Unprompted review
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Reply from liquidation.store

Hi Alex - I'm sorry to hear about your disappointment. The items that you have mentioned are some of the smaller, granular items that we include in the mystery box. There will have been larger, higher value items in the box. Between the larger items and the smaller, the RRP will have been £100+. I apologise if anything has been damaged in transit but nothing will have gone damaged into the box.

Rated 2 out of 5 stars

Amazon mystery box

I get that this was a mystery box, but at some point someone was putting items into the Amazon mystery box (I’m doubtful it is Amazon items) but common on - a cover for a blow up lilo? A TV antenna, a water bottle cover that I have no idea what monster sized bottle would fit in it! Would not buy again most of this is going into the bin which is what we were trying to avoid in the first place!

February 9, 2026
Unprompted review
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Reply from liquidation.store

Hi Rachel - thanks for the order and taking the time to review us. As you rightly state, this was a mystery box which covers anything within the amazon catalogue (yes, these are amazon's overstocks). On that basis, you're going to get some items that may not necessarily suit your tastes or requirements such as the beanbag cover or a water bottle holder. What we have provided is precisely what is as described - I'm not sure how we could manage your expectations further as such I don't believe a 2* review is warranted

Rated 5 out of 5 stars

Saved my curly hair!

My first order was a mystery box, and yes there were somethings in it I wouldn’t use, but my teenage daughter soon nabbed them. I suppose that’s the gamble of the mystery box! But it did introduce me to an amazing range for curly hair that I hadn’t used before. I never see this range being sold anywhere else but I always find it here, and at a great price so it’s worth stocking up.

February 18, 2026
Unprompted review
Rated 3 out of 5 stars

Used to be good but not recently

I've ordered three mystery boxes from liquidation store. I was impressed by the first two but the one I just received was so disappointing. It included so many of the same makeup items that I got in the box 4 months ago (I thought after 4 months they would have different stick) and there were 7 eyeshadows- 2 of which I already had from last box! Lots of very tiny samples like the sort you get for free in department stores and really nothing of great value. Sent an email but was basically told that the way it is. Won't be ordering again.

February 19, 2026
Unprompted review
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Reply from liquidation.store

Hi Alice - thanks for taking the time to review. As I mentioned in the reply to your email, the nature of our beauty mystery boxes is that they are selected at random depending on what stock we have coming through the warehouse at any given stage. We've recently had a restock with some new products and some products that we have in before hence why you had some duplicates. The nature of us saving excess stock means that I won't turn down the opportunity to save stock just because we've had it in previously. These duplicates are great for gifting, as are any items that you don't think you'd use yourself

Rated 1 out of 5 stars

Through Tik Tok marketing and the…

Through Tik Tok marketing and the example image on the website I was expecting 9 items all to the value of £100. Instead I received 6 of which two were small. Upon researching their usual value the total cost did not reach £100. I feel it is false marketing suggesting that its 9 items with at least one "luxurious" item included. I know the company will say that that's how it works and that the selection is randomised and different each time but the deviation between 9 and 6 items is pretty significant. Be mindful.

February 18, 2026
Unprompted review
liquidation.store logo

Reply from liquidation.store

Hi Rebecca - sorry to hear about your disappointment. Our haircare mystery box is based on value not quantity - this is how we advertise and present the box. If you received 4 full sized items, given the stock that we have in for haircare at the moment, these will have been Christophe Robin, Grow Gorgeous and ESPA products all that range between £20-30 RRP (set by the brands) so this would have been well over the £100.
Reading your email, you were expecting £100 of items against our website prices which are up to 90% rather than the brand's RRP. This is clearly where the disappointment has occurred.

Rated 5 out of 5 stars

Easy website to order product

Easy website to order product, good comms regarding delivery, and allowed me to order an additional product and refunded my 2nd postage, even though it was me that decided to add an additional product. I would 100% recommend.

Loved the products too

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great company, with a good selection of products

So far I've had 3 boxes, 1st was a surprise beauty box, really good value, most products were suitable for me. But for the few that weren't I could afford to give away to family and friends.Its a bit like giving yourself and others a Xmas present throughout the year. Next 2 orders were for birthdays. Again great value. Last box had water damage, I contacted them straight away with photo evidence and within days I had a replacement box.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve made several purchases from this company

I’ve made several purchases from this company. Been happy with everything I’ve bought including mystery boxes. Everything has been in great condition, packed well, shipped quickly and all at reasonable prices. Very happy customer who will be buying more items in future.

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

Save Your Money

Ordered a mystery box meant to be £100 worth of goods inside for £29.99. you wouldn’t give £20, it’s all tat, plastic table cover, a note book, a blown tiny head pillow for a hot tub, a blow up pillow for the floor , a pack of labels for things in the kitchen, I.e. sugar, flower etc. don’t waste your money ..

February 13, 2026
Unprompted review
liquidation.store logo

Reply from liquidation.store

Hi Trisha - sorry to hear your disappointment for our mystery box. You've only mentioned a few of the items that you will have received here. You will have received 12-15 items and depending which mystery box that you purchased will depend on the category of products that you have received. We guarantee the £100+ RRP of stock.

Rated 4 out of 5 stars

mystery box and health and fitness

I bought a general mystery box and health and fitness.
There is no doubt that a lot of items are put in each box. The usefulness (to me) however is questionable. For example our mystery box has in it a Nickelodeon tv amplifier that can’t be used outside the US. It will basically go in the bin which in turn will go into landfill. There was a really nice candle but pretty much everything else was of varying usefulness (there was a single spoon and we desperately need spoons).
The redeeming part was a £50 mrp patio set cover which would be really handy if we didn’t already have that covered.
The items are so random I can’t even imagine I can regift them. I have decreed to leave the box in the spare room for the year to see if anything comes in handy.
For training and weightlifting buffs the health and fitness is again useful to a degree but I will be listing a lot of items on gumtree as I have them already.
It’s pot luck and I probably won’t do it again but can see how excited people get about that first box!

February 13, 2026
Unprompted review

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