Support seems to be getting better since my last review ( support from overseas centres) - I usually get a guy called Andrew as well who is based in America and goes out of his way and doesn't paste r... See more
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Review summary
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Felix, Marco, & Bret were / are awesome and very attentive with their aggressiveness to get things done and move things forward... That is Peace of Mind to a Non-Techie :-) and why I felt comfortable... See more
Company replied
Sanju was AWESOME. He was kind, knowledgeable, thoughtful, quick - and did everything I needed: NDS, SPF, cPanel, WHM, DKIM, IMAP, SMTP - he set up everything for me, then sent me all the credentials... See more
Company replied
I've been with Liquid Web for many years. Their techs are smart, capable and can solve pretty much any problem I send their way with my hosting setup. They went the extra mile (or 100 miles in my case... See more
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Company details
Written by the company
Liquid Web is a hosting company totally devoted to web and cloud professionals like you. Growing businesses and the Designers, Developers, and Agencies who create for them. It’s our focus. And that focus translates to products, services, and support designed specifically for mission-critical sites, stores and applications. Our nearly 250+ experienced administrators, engineers, and technicians are dedicated and empowered to make your life easier so you can focus on the work you love. For us, it is all about Powering Your Business Potential™.
The Hosting Partner You Can Trust
Written by the company
- Focus on the Work You Love. Leave the Hosting to Liquid Web
- When your business relies on the web, you deserve a hosting partner you can rely on. We believe the more you need technology to fuel your business, the more you need expert, caring people to be there for you. Everyday, 24/7/365, our Liquid Web team is powering your content, commerce, and your potential. Why? So you can focus on your business and reach your goals. You can count on us.
Contact info
2703 Ena Drive, 48917, Lansing, United States
- 800-580-4985
- social@liquidweb.com
- liquidweb.com
4.1
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worked with Rithesh K
Worked with Rithesh K. and they were very quick to respond and fully understood my concerns. They were also very professional and quick to resolve my concern. This was high quality service and was greatly appreciated! Would highly recommend working with Rithesh K. to anyone. Superior Service Rithesh K., THANK YOU -
January 22, 2026
Reply from Liquid Web Inc.
Hello, thank you so much for taking the time to share your experience! We’re thrilled to hear that Rithesh K. was able to respond quickly, fully understand your concerns, and resolve everything efficiently. Providing professional, high-quality support is always our goal, and feedback like yours lets us know we’re on the right track. We truly appreciate your recommendation and kind words.
Sincerely,
The Liquid Web Team
Every support experience with this…
Every support experience with Liquid Web is resolved in a timely manner with respect. Some of the things I put in support tickets for are probably easy-peezy to others, but my most recent experience? Having the domain settings I purchased through them changed to point to my blogger site. Easy-peezy for someone else. I sent the error I was getting and they took care of it for me. I used to have my everything web-stuff at a different company but they never treated me as good as Liquid Web does. I'm a person to them, and that's beautiful!
January 19, 2026
Reply from Liquid Web Inc.
Hi Dawn,
Thank you so much for taking the time to share your experience. We truly appreciate your kind words and are glad to hear our support team was able to assist you quickly and respectfully, especially with something as important as your domain settings.
We’re here to make sure everything works the way you need it to, and we’re happy to take care of the details so you don’t have to. Knowing that you feel seen and valued as a person means a great deal to our team.
Thank you for trusting Liquid Web with your web needs. We’re always here when you need us.
Sincerely,
The Liquid Web Team
VERY VERY WORST Server
This is very worst server compare to other server , Support system and server configuration is low level after open many cases for support still solution not provided from support guys, they are pass on ticket day by day while I am paying 290 USD/ Monthly. Also they are not sending my Refund after loss my so many client due to server issue.
NOT RECOMMANDADED !!!!
January 16, 2026
Unprompted review
Reply from Liquid Web Inc.
Hi Hitesh,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating service interruptions and unresolved concerns can be, especially when they impact your clients.
We did make an effort to investigate this further by requesting your account details through Trustpilot so our support team could review your tickets, server configuration, and refund status in detail. Unfortunately, we did not receive a response, which has limited our ability to look into your specific account and provide a resolution.
Our team takes concerns about performance, support responsiveness, and billing very seriously, and we’re committed to working with customers to resolve issues whenever possible.
If you’re open to continuing the conversation, we encourage you to reach out directly to our support team with your account information so we can properly review your case and see how we can help.
We appreciate your feedback, as it helps us improve our services and support processes.
Sincerely,
The Liquid Web Team
Dedicated technical support team
Dedicated technical support team. A big thank you!
This was when my server was down.
January 13, 2026
Reply from Liquid Web Inc.
Hi Hooshyar,
Thank you for taking the time to share your experience. We’re glad our dedicated technical support team was able to assist you during a server outage and get things back on track. Providing reliable, responsive support when it matters most is a top priority for us, and we truly appreciate your kind words.
Sincerely,
The Liquid Web Team
Varnitha K
Varnitha K. listened and addressed the issues promptly. She is professional and courteous and a compliment to the Liquid Web team.
January 13, 2026
Reply from Liquid Web Inc.
Hello,
Thank you for your thoughtful review. We’re delighted to hear that Varnitha provided prompt, professional, and courteous support. Feedback like this means a great deal to our team. Thank you for choosing Liquid Web.
Sincerely,
The Liquid Web Team
Liquid Web has proven to be a great hosting company for me. I've been with them for about 4 or 5 months.
Thus far, LiquidWeb is the best hosting company I've used. They are a bit pricey, however, you get what you pay for. I have a VPS server. Both of my sites went up quickly, no glitches. Great tech service. Nice people who work there. They certainly are worth it! It seems I went through 4 or 5 hosting companies, which were all terrible until I found Liquid Web.
January 12, 2026
Unprompted review
Reply from Liquid Web Inc.
Hi Nikki,
Thank you for such a detailed and encouraging review. We’re thrilled to hear that your VPS setup went smoothly and that our support team has made a positive impression. We understand that pricing is an important consideration, and we’re glad you feel the level of service, reliability, and expertise we provide delivers real value.
We truly appreciate your trust in Liquid Web and look forward to continuing to support your success.
Sincerely,
The Liquid Web Team
Excellent support
January 5, 2026
Reply from Liquid Web Inc.
Hi Christos, thank you for taking the time to leave a review. We’re glad to hear you had an excellent support experience. Our team is always here to help, and we appreciate you choosing us.
Sincerely,
The Liquid Web Team
acconnt terminate
Nexcess terminate my account without given reason and my website goes offline 2 days huge business loss
December 28, 2025
Unprompted review
Reply from Liquid Web Inc.
Hi James,
We understand how disruptive it is when a website goes offline, and we’re sorry for the frustration this situation caused.
After reviewing the account, it was suspended following a review by our security team due to a violation of our Terms of Service. Due to security and legal reasons, we’re unable to share specific details publicly in detail.
We know this outcome is disappointing, and our intention is always to protect our platform, our customers, and the broader online ecosystem. If you believe this action was taken in error or would like to discuss the situation further, we encourage you to contact our support team directly so they can review your case with you.
Thank you for taking the time to share your feedback.
Sincerely,
The Liquid Web Team
LW is an amazing company and great support…
LW is an amazing company and datacenters, with the best support I've seen in my 30 years being in the hosting business. I would not hesitate to recommend them.
December 15, 2025
Reply from Liquid Web Inc.
Thank you so much for the incredible feedback! It means a lot, especially coming from someone with decades of experience in the hosting industry. We’re proud of our data centers and even prouder of our support team, so it’s rewarding to hear they’ve made such a strong impression. We appreciate your trust and look forward to continuing to support your success.
Sincerely,
The Liquid Web Team
much improved
ongoing issues for over 3 months. keeps getting ignored. Techs never answer the questions we pose and simply refuse to fully fix or even engage with the issues.. I have done all of the TS work here only to get generic responses back that show the techs never read the ticket.. after 3 months.. this is making us reconsider Liquid Web
Update for the LW Response.
"We also identified and resolved false-positive LVE cgroup cleanup warnings related to a known CloudLinux issue by restarting the LVE services, with no further occurrences observed. While we understand this may not be the resolution you were hoping for, the system has remained stable during continued monitoring.
We appreciate your patience and feedback, and we’re committed to continuing to review the case to ensure nothing has been overlooked. We appreciate the time and effort you put into troubleshooting alongside us, and we regret that this experience has led you to reconsider Liquid Web.
If there’s anything further we can do to rebuild your confidence or continue the conversation, we’re here and ready to help."
Yet you did not fix it.. its still happening and your tech just tell us to ignore it, rasie the LVE cage limits etc.. but will not correct it... Unfortunately your Fully managed VPS jargon is hype. You have done nothing to fix this issue.I have provide all of the logs and leg work. And you have spent more time here on Trust pilot trying to make yourself look good than trying to fix the issue with your VPS systems,. If you want to impress me.. Just Fully Manage your VPS and Fix the issue's we have and you have acknowledged are there..
This has ended well.. with more probing we got the correct answers all around now. Thank you .
January 17, 2025
Reply from Liquid Web Inc.
Hello,
We’re very sorry for the frustration this situation has caused and apologize for the length of time it took to investigate. We understand how concerning ongoing, intermittent issues can be, especially when it feels like progress isn’t being made.
After an in-depth review by multiple senior administrators and with cPanel’s involvement, we analyzed server logs and CloudLinux LVE behavior across the affected accounts. The CPU fault alerts were determined to be consistent with known CloudLinux behavior on lower-core environments, where brief CPU bursts can be flagged even when overall system performance remains stable. No sustained load, misconfiguration, or resource exhaustion was found.
We also identified and resolved false-positive LVE cgroup cleanup warnings related to a known CloudLinux issue by restarting the LVE services, with no further occurrences observed. While we understand this may not be the resolution you were hoping for, the system has remained stable during continued monitoring.
We appreciate your patience and feedback, and we’re committed to continuing to review the case to ensure nothing has been overlooked. We appreciate the time and effort you put into troubleshooting alongside us, and we regret that this experience has led you to reconsider Liquid Web.
If there’s anything further we can do to rebuild your confidence or continue the conversation, we’re here and ready to help.
Sincerely,
The Liquid Web Team
Awful 'business' class email
Awful 'business' class email. There's nothing business class about it. The hosting is lacklustre at best, support not even reaching the tier of mediocre but the main star of the show is the beyond garbage mail service.
December 9, 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Ben,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience. What you’ve described certainly isn’t the level of service we aim to provide, and we’d really like the opportunity to look into this further for you.
We’re unable to locate your account using the email address included with your review. Could you please provide additional details, such as a ticket number or account ID, so we can investigate?
Once we have those details, we’ll be able to take a closer look and work to resolve the issues you’ve encountered.
We appreciate your patience and the chance to make this right.
Sincerely,
The Liquid Web Team
Our experience witOur experience with Nexcess has been nothing short of a disaster.h Nexcess has been…
Our experience with Nexcess has been nothing short of a disaster.
We requested a simple rollback to a known working backup point. Instead of performing it — something any competent hosting provider should handle without issues — Nexcess has turned this into an endless support loop with excuses, delays, and zero accountability.
In the latest conversation with their support team, they again refused to execute the rollback, claiming that we must reduce disk usage first. Ironically, most of the large files filling our disk were created on their side, without our request or approval. These include huge SQL dumps and ZIP files generated after Nexcess staff accessed our server.
To make matters worse:
Nexcess previously confirmed the rollback would be performed, yet never did it.
They created unauthorized accounts inside our Magento installation.
Our site has crashed multiple times shortly after their interventions.
They continually shift responsibility back to the customer instead of fixing the issues they caused.
A rollback should take minutes. With Nexcess, it has turned into a week-long nightmare with no resolution in sight.
For anyone running a business-critical website: avoid Nexcess at all costs. Their support is unprofessional, unreliable, and completely unable to execute even the most basic tasks they claim to offer.
December 6, 2025
Unprompted review
Reply from Liquid Web Inc.
Hello, thank you for taking the time to share your feedback. We’re sincerely sorry for the frustration this situation has caused and understand how important a timely rollback is for your business.
After reviewing your account, we found that the initial restoration could not proceed because the site had exceeded its 75 GB quota. Your files were using about 67 GB, leaving too little space to extract and replace the backup. At the same time, the overall server was over 90% capacity, preventing us from safely increasing your quota.
Some of the larger SQL/ZIP files you mentioned were created during previous restoration attempts, which we discussed in case 39993846. These were not added arbitrarily, but we agree they contributed to the storage issue.
Since then, our SysOps team resolved a separate disk-usage problem on the server, allowing us to stabilize capacity. With space now available, we’ve temporarily increased your quota and initiated the rollback. We have also updated you through case 40239577 and will continue providing progress updates.
Once the restoration completes, we’ll assist with cleaning up unnecessary files to help prevent similar issues in the future. We appreciate your patience and are committed to seeing this through.
Sincerely,
The Liquid Web Team
In fact tonigt I have experiienced a…
In fact tonigt I have experiienced a stunning support in every term and meaning with Mr.Spoorthi S from LINUX SUPPORT, In one chat I opened over 4 different issues. and he resolved all very smoothly and confident,
This wase one of best support experience
Thanks a lot
George
December 2, 2025
Reply from Liquid Web Inc.
Thank you, George, for sharing your experience with us!
We’re thrilled to hear that Spoorthi from our Linux Support team was able to assist you so thoroughly. Resolving multiple issues smoothly and confidently is exactly the level of service we strive to provide, and we’re glad to know it made such a positive impact.
We truly appreciate your kind words and are grateful for the opportunity to support you. If you ever need anything else, we’re always here to help!
Sincerely,
The Liquid Web Team
Reply from Liquid Web Inc.
Thank you for taking the time to share this! We’re so glad to hear that Kate was able to assist you thoroughly and confidently. We’ll be sure to pass along your kind words, feedback like this means a lot to our team.
Thanks again for choosing Liquid Web!
Sincerely,
The Liquid Web Team
Reply from Liquid Web Inc.
Hi Sejal,
Thank you so much for the fantastic feedback! We’re thrilled to hear that you’re enjoying the quality of our servers and support. “No compromise” is exactly the standard we strive for, and it’s great to know that this aligns with your experience.
We appreciate you choosing Liquid Web!
Sincerely,
The Liquid Web Team
Reply from Liquid Web Inc.
We really appreciate your review! It’s wonderful to hear that you received quick and excellent support. Our team works hard to deliver fast, dependable assistance, and we're glad it made a difference for you.
Thank you for being a Liquid Web customer!
Sincerely,
The Liquid Web Team
Best service and awesome hosting!
I've been with Liquid Web for many years. Their techs are smart, capable and can solve pretty much any problem I send their way with my hosting setup. They went the extra mile (or 100 miles in my case) when switching from a shared to dedicated hosting scenario, which enabled me to offer more capabilities to my customers.
November 13, 2025
Reply from Liquid Web Inc.
Hi Greg,
Thank you so much for the fantastic review! We’re thrilled to hear that you’ve trusted Liquid Web for many years and that our team has consistently delivered the support and expertise you need. Going the extra mile, whether one or one hundred, is exactly what we strive for, and we’re glad your transition to a dedicated server helped you better serve your customers.
We truly appreciate your loyalty and look forward to supporting you for many more years to come.
Sincerely,
The Liquid Web Team
Support team is good and able to sort…
Support team is good and able to sort out the issue. Took a while - BUT we got it done. Answers to all the questions or decisions are prompt and handled by multiple tech on the team. Thank you for sorting the issue !!!
November 10, 2025
Reply from Liquid Web Inc.
Hi there,
Thank you for taking the time to share your experience. We’re glad to hear that our support team was able to resolve your issue and provide prompt answers along the way. We appreciate your patience as we worked through it together.
If you ever need anything else, we’re here and always happy to help!
Sincerely,
The Liquid Web Team
Liquid Web Support is outstanding!
Today was not unusual for our relationship with LW. We had an issue pop up on our websites. When we contacted support - they sat with us through troubleshooting, no "holds", no callbacks. The issue escalated and as soon as Jesse Martinez hopped he fixed the issue instantly! All of our 19 websites were back up and running. He saved us many future problems by quickly resolving the issue. Jesse and Kate, were both extremely helpful, and attentive to what we needed.
This is why we will always stay with Liquid Web. For years, their support has proven to be as valuable as their products for us.
November 7, 2025
Reply from Liquid Web Inc.
Hi Jake,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Jesse and Kate were able to provide the fast, attentive support you needed to get all 19 of your websites back online. Our team prides itself on being there for our customers every step of the way.
We truly value your long-term partnership and trust in Liquid Web. Knowing that our support has made such a difference over the years means the world to us. We’ll be sure to share your feedback with Jesse and Kate. They’ll be delighted to hear it!
Sincerely,
The Liquid Web Team
Good technical solution was provided
Good technical solution was provided, good communication as well
November 7, 2025
Reply from Liquid Web Inc.
Hi Miguel,
Thank you for sharing your feedback! We’re glad to hear that our team provided a solid technical solution and clear communication throughout the process. Delivering dependable solutions with transparency is at the core of what we do, and it’s great to know we met your expectations.
We appreciate you choosing Liquid Web and look forward to continuing to support your success.
Sincerely,
The Liquid Web Team
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